"Todd did a great job getting us into our new vehicle! He..."
- Britnee L
Todd did a great job getting us into our new vehicle! He was very knowledgeable and didnt pressure us a bit! He was patient with answering all of our questions and made the buying process seamless! Jay completed the finance portion and was very helpful making the paperwork side easy and stress free! He explained everything well and was very friendly! Alex offered us a great deal on our trade in and was so easy to work with! We had a great experience and would definitely recommend the staff at Larry H Miller VW!
"Todd was very professional and ensured we were well taken..."
Todd was very professional and ensured we were well taken care of. He was patient, knowledgeable and answered all our questions. Thanks you and Outstanding job!
"Unethical and Unprofessional!"
Stay away from this dealership and tell all of you friends to do the same! They lie and they engage in unprofessional and unethical business practices.
I purchased a used 2017 Volkswagen GTI that was involved in the severe hail storm that struck Larry Miller VW in the spring of 2017. The car has hail damage that was undisclosed and was not properly reported to VW or Carfax and clearly illustrates Larry Miller's desire to hide the diminished value of the car as well as the shady and disgraceful way they do business. The hail damage resulted in the windshield and sunroof having to be replaced. These repairs were not done correctly causing water to leak into the interior of the car. Larry Miller VW even made the first owner of the car sign a liability waiver so that they could not be held responsible for any future claims related to the undisclosed hail damage. Devin Schubert, General Manager falsely claimed that car was not damaged at the dealership and that they did not do the repairs directly contradicting the documented comments made to me and to another VW dealer which is yet another example of their shady and unethical business practices.
I took delivery of the car in late April of 2020 after I purchased it from another dealer. The car was a trade-in and had less than 5900 miles. 2 months after I got the car I had put less than 400 miles on it because of everything that’s going on with the pandemic. I took it to the local car wash for the first time in June and was shocked to discover water steadily dripping from the headliner and around the overhead console leaving a 1/2” of water surrounding the gear shifter when I got back in the car after I finished washing it.
The water was leaking into the interior as a result of the improper installation of the replacement windshield and sunroof that Larry Milled VW did as a result of the hail storm. The repairs were done by a mystery vendor that they conveniently are unable to identify. I have taken the car to 2 different shops (one VW dealer and one independent shop) and they both strongly agree and confirmed that the leak is a direct result of “a total hack job installation” of the windshield and sunroof on behalf of Larry Miller VW! Larry Miller VW, Devin Schubert the General Manager, Andy Fiedler the Sales Manager and Alex Young the Used Car Sales Manager all refuse to help or offer any type of financial assistance with the repairs that total $4700! I even opened a case with VW America to try to get Larry Miller VW to help and still they refuse to do anything although the leak is clearly a direct result of faulty installation of the replacement parts. All they do is site company policy and refuse to even acknowledge that the issue is related to their extremely poor workmanship. Instead of doing the right thing during a time of great unrest and uncertainty they choose to put their profits first and the customers that support them last. This is no surprise coming from a company that lied to the entire world about the emissions of their diesel cars so that they could put profits first and screw their customers and unnecessarily pollute the environment. They do incredibly poor work and make-up for it by providing even poorer service. If I could give them a negative rating I definitely would! Do not do business with these dishonorable people!
"Had a great experience! Called about a vehicle I found..."
Had a great experience! Called about a vehicle I found online and got in touch with Alex Young. He helped my wife and I go through every step of the process from setting us up on a test drive, to getting the paperwork all squared away. Would give 5 out of 5 stars every time!!
"They promise everything till you get in the showroom then..."
They promise everything till you get in the showroom then it is bait and switch. Horrible customer service. Run away from this dealership. They are horrible.
Other Employees Tagged:
, Alex the finance guy does the bait and switch game
"Do not deal with this one. He lied to us and took..."
Do not deal with this one. He lied to us and took advantage, sold us a vehicle with several bad seals, gaskets, and a crack in the transmission. So sad.
"Willie is passionate about VW and literally has a family..."
Willie is passionate about VW and literally has a family of them. He has awesome customer service which is why I go there!
Other Employees Tagged:
, Miss Travis in service he knew how to take care of customers!
"Used vehicle purchase "
I am very satisfied with my experience on purchasing a my vehicle at Larry H Miller Volkswagen. Zack Persons, my salesperson was very friendly, attentive and helpful from the minute I walked in the door. I never felt pressured and experienced great communication thoughout the entire process.
Even though my decision process spanned several days, I really appreciated being able to comfortably make my decision without any sense of implied urgency. I am very pleased with the vehicle and the condition that it was in when I took posession, exactly as promised.
"Goes the extra mile"
Still working a deal but I tell you what... he has surpassed any salesman I have worked with so far!!! Keep up the good work!
I am a first time car buyer and they made the experience amazing! Trustworthy salesman who are personable as well. It’s a great feeling when people have your back regardless of the decision you want to make on a car.