Alexander Ford

Buying a car from more than 1,100 miles away in Louisiana was a leap of faith for me. I purchased my Volvo S90 T6 Inscription from Heritage Toyota Owings Mills with only photos, videos, and a CARFAX to help was a leap of faith for me. I purchased my Volvo S90 T6 Inscription from Heritage Toyota Owings Mills with only photos, videos, and a CARFAX to help me decide. There was some uncertainty, but throughout the process, I felt informed, comfortable, and taken care of. What impressed me most was not simply the professionalism of one individual, but the teamwork, communication, and genuine collaboration demonstrated by everyone involved in my purchase. There was a continuity of service that is sometimes difficult to find in any business. I never felt as though I was simply being passed from one department or person to another. Instead, it felt like a coordinated team working together toward the same goal: making sure I was taken care of. A heartfelt thank-you to LaMart Contee, Alex Ford, Russ Allen, John Holliday, Joey Cheng, and Shaheid Smith. From my first phone call with LaMart followed by Alex’s descriptive videos of the vehicle, Joey’s finishing touches on my paperwork, and Shaheid’s extremely efficient closing/financing process, I never felt like just another transaction. Being so far away, that personal connection meant more to me than you may realize. The showroom ready S90 T6 Volvo is what brought me to Heritage, but the experience, and the people I connected with, is what I will remember. Thank you for making a long-distance purchase feel personal. I am grateful and would happily recommend Heritage Toyota Owings Mills to anyone considering an out-of-state purchase. Five stars and a sincere thank-you! More

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The dealer Alex Ford is extremely nice and helpful. He also went over the technology of the new Subaru forester model we bought and traded our Toyota Corolla Cross. I would recommend this dealer to al He also went over the technology of the new Subaru forester model we bought and traded our Toyota Corolla Cross. I would recommend this dealer to all those I know who are interested in buying a car. Was a great experience. We are enjoying our new car . He is very patient and explains everything. All his coworkers that at Heritage were friendly. More

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Thank you so much ALEX for the wonderful experience. My wife and I purchased a used Toyota Avalon 2022 from this place. Our sales person was Alex. He did an exceptional job providing us every detail of My wife and I purchased a used Toyota Avalon 2022 from this place. Our sales person was Alex. He did an exceptional job providing us every detail of this car. This car is in excellent condition end we love every bit of it. I’ll recommend this place for all your car purchases. Thank you again Alex and the rest of your team for all you do. We will definitely be back in the future…🥳🥳🥳 More

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Grace, Walt, Jay and the other employees I encountered were all very helpful throughout the whole process. My situation was slightly complicated but each employee had a great deal of patience and was will were all very helpful throughout the whole process. My situation was slightly complicated but each employee had a great deal of patience and was willing to help. More

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