Alexander Gregory

Drive up & check-in= Good. After that, ridiculously long wait times on the phone. Picked up my vehicle, got home and have a valve stem cap missing. Paperwork shows air pressure After that, ridiculously long wait times on the phone. Picked up my vehicle, got home and have a valve stem cap missing. Paperwork shows air pressure was checked. Called and left a voicemail to my Service Advisor, NEVER received a call back. Now I'm out a valve stem cap. POOR customer service for My local dealer. More

by gobearsguy Verified Customer Verified Customer

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It was good, they were very busy of course (it was Friday) but they were able to get me my new programmed key fobs in couple hours Friday) but they were able to get me my new programmed key fobs in couple hours More

by nalokalo Verified Customer Verified Customer

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If you need service this is a great place to go. Staff are friendly, efficient and know how to help their customers maintain their vehicle. I highly recommend going there for service. Dave Staff are friendly, efficient and know how to help their customers maintain their vehicle. I highly recommend going there for service. Dave More

by NONE29 Verified Customer Verified Customer

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Wish I could give a 0 Star rating, because that’s what they’ve earned. I purchased new Jeep Wrangler in October from San Leandro, had to bring it back in for service when the rains began in December, sinc they’ve earned. I purchased new Jeep Wrangler in October from San Leandro, had to bring it back in for service when the rains began in December, since the Jeep has several leaks during rain. Very evident from videos I provided, and from the vehicle itself during the rainstorm when I brought it in for service. Service advisor Anders, the self proclaimed Jeep Whisperer advised me to put a tarp on it since nothing is wrong with the Jeep. Refused to document his knowledge. Matt, the service manager, at least listened to my concern and said they’d look into it, as well as reassigned me a new service advisor. Alex, new service advisor, promised to look into it, called me a couple times during the week with updates. On Christmas Eve he called to come pick it up since they were unable to locate a leak. I was baffled by this finding. When I arrived for pickup, I signed the paperwork and the Jeep was delivered. When I went to leave, I noticed the Jeep was sopping wet, even though the paperwork states it was dry. I returned to the service desk, called Alex to come inspect and that is when lies became clear. He refused to change to paperwork to state the wet findings, instead attempting to create a plan where I tarp it to isolate the leak during rain. I saw where this was going, so I departed and called Jeep Customer Care on my drive him from the dealer to create a case. If you want to be neglected and lied to, go to San Leandro Jeep service. I learned the hard way. Shady folks over there unfortunately, they fooled me. Jeep Customer Care directed me to another dealership (Cardinale Jeep) and they found a leak within 2 hours. It is not fixed yet, still leaks, but they are honest at least. More

by tplanphier Verified Customer Verified Customer

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I have been coming to San Leandro Dodge for six years now to the service center and Alexandra Gregory has always been my go to customer service for the service department. He is phenomenal! Very friendly ver to the service center and Alexandra Gregory has always been my go to customer service for the service department. He is phenomenal! Very friendly very knowledgeable always keeping my car up-to-date on the required maintenance and always coming with the best service solutions for my vehicle. Alexander Gregory is a gem at San Leandro. Dodge, and you guys are blessed to have him as a loyal employee keep up the good work, Alexander! I can definitely see you as service manager one day soon hopefully thank you for all your hard work More

by JEWELLEFORD Verified Customer Verified Customer

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Very knowledgeable, always on point and never fails. Thank you Ander, i really appreciate you. Thank you Ander, i really appreciate you. More

by Kendrie Verified Customer Verified Customer

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all my questions were answered got my truck taken care of same day very good communication same day very good communication More

by ARMANDO2002SS Verified Customer Verified Customer

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Excellent service, Took in for New tires and oil change, Ander is very helpful and notified me when it was completed. Thanks Ander Ander is very helpful and notified me when it was completed. Thanks Ander More

by Payamaldo34 Verified Customer Verified Customer

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Always friendly, very professional, fast and efficient, always taken care of in a timely manner, I will go back always taken care of in a timely manner, I will go back More

by Jdhickok Verified Customer Verified Customer

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Zero communication. Not available via phone. Only reason I found my vehicle was ready, I showed up to the dealer. Mislead about not being able to contact my warranty com Not available via phone. Only reason I found my vehicle was ready, I showed up to the dealer. Mislead about not being able to contact my warranty company. Vehicle was there three weeks. Even though this is the closest dealer to me, I Will not return. More

by patrickdion21 Verified Customer Verified Customer

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