Alexander Gregory | Page 7

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by jmiller Verified Customer Verified Customer

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Was not personal. Communicated by text only. And email. Keep car for over a week. Parts were lost. Old parts were considered to be used. A real sh&t show. Will never c Communicated by text only. And email. Keep car for over a week. Parts were lost. Old parts were considered to be used. A real sh&t show. Will never come back! More

by Abracks Verified Customer Verified Customer

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Ander was friendly Great job very nice facility Coffee was great 👍 Everyone had a positive attitude was great 👍 Everyone had a positive attitude More

by Ace Verified Customer Verified Customer

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Great service comfortable atmosphere treated kindly everything explained and taken care of no worries treated extremely well like family everything explained and taken care of no worries treated extremely well like family More

by Johnnywesley725 Verified Customer Verified Customer

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The service I received was excellent. The check in went smoothly and the vehicle was finished sooner that quoted. Thank you!!! The check in went smoothly and the vehicle was finished sooner that quoted. Thank you!!! More

by bryce.crawford Verified Customer Verified Customer

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Poor customer service They don't treat people well They say anything but don't follow through say anything but don't follow through More

by KAMILAHJ Verified Customer Verified Customer

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Never follows up They said they were gonna call back about my AC and follow up and they never did about my AC and follow up and they never did More

by KAMILAHJ Verified Customer Verified Customer

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Poor customer service They don't treat people well They say anything but don't follow through say anything but don't follow through More

by KAMILAHJ Verified Customer Verified Customer

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Ricky was vey professional and friendly. Everything was ready to go when I arrived! What a great experience. Everything was ready to go when I arrived! What a great experience. More

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From the moment I scheduled the appointment, I began receiving multiple text messages from sales asking if I wanted to sell my car. Even my father, who simply dropped me off, was approached and asked if receiving multiple text messages from sales asking if I wanted to sell my car. Even my father, who simply dropped me off, was approached and asked if he wanted to sell his car as well. This felt very pushy and inappropriate given that I was there strictly for a service appointment. Communication about my vehicle throughout the day was also very poor. I was told to watch for a text message from a specific area code with service updates, but I never received anything. This created confusion and frustration, especially since I rely on my vehicle for work and needed to know the status of the service. This was the second time I have brought my car to this location since owning it where my vehicle sat there all day and was never worked on. When a customer schedules an appointment, it is reasonable to expect the vehicle will at least be looked at that day. Because of these repeated issues, I will not be returning to this location for service. It seems the service department may be scheduling more vehicles than they can realistically handle in a day, which leads to poor communication and customers being left without answers. For comparison, I am currently having my vehicle serviced at the Jeep dealership in Fremont and the experience has been far more organized, communicative, and professional. More

by Bellashelly80 Verified Customer Verified Customer

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