"Excellent customer service!"
It was the best experience I’ve ever had at buying a new vehicle! Ali was very professional and very knowledgeable! I will definitely be recommending Ali to all my family and friends!
"2018 Highlander Purchase Experience"
We primarily dealt with Ali Bahadori in purchasing our 2018 Highlander but also worked with Moe Rezaei to complete the purchase. This was a very simple, no pressure process and everyone we dealt with could not have been more professional or thorough. I am very impressed with the employees at this dealership and will strongly recommend it to any of our friends.
"Purchase of New Car."
Joseph was very caring and professional. He was very patient and explained everything thoroughly.
Staff listed to our needs. Thank You Toyota of Plano.
Robert and Wanda McClure
"16 Years and Counting!"
My wife and I bought a 2002 Highlander 16 years ago. This place is like "home" to us! No other dealership has ever turned a bolt on the 2002 Highlander.
So, fast forward to 2018. We stopped by a few months ago and started shopping for our 2nd purchase at Plano Toyota. We met Max that day! After several visits, we are slow and deliberate car buyers, we purchased a new 2018 Toyota Highlander XLE. Max is GREAT! He was so patient with us over the course of a month or two while we made our decision. He walked us through the closing of the purchse and hleped us take delivery of the new Highlander. Quite simply he could not have been better!!! This dealership and the folks who work there are like family to us! I'm going to need a new vehicle in a year or two myself. I'll go there! I'm sure of it. It's like going home!!!
Thanks Max! We really appreciate you!
Lastly, I would be a fault if I did not call out Ali Bahadori. Ali helped us on several occasions as Max was busy with another appointement. Together Ali and Max were a great team. They made us feel like they had at our best interest at heart, ALWAYS FIRST. Thank you Ali!
Thank you Plano Toyota!
"Great job on New car sale"
Toyota of Plano did an outstanding job in surpassing my needs. The customer service was excellent and all of the employees I dealt with did a great job in making the sale a pleasant experience.
Ali Bahadori was wonderful to work with. He was polite, friendly and knowledgeable. He made the car buying experience stress free. We would definitely recommend him to others.
" Very friendly "
Very friendly and helpful staff For their service nothing less than A+ this was nice experience
From now on I’ll be coming back at this place it was a pleasure doing business with great people like Mirza,Francisco and Ali
Thank you again all
"Confusing process and poor communication"
Even though Ali was very nice and considerate, I had a terrible, stressful experience with multiple staff. There was confusion over whether or not the car I wanted was available. At first I was told the dealership would cover the cost of a rental car until we could confirm (my old car was being repaired), but then I was told I would have to pay for the rental and then they would reimburse me. They weren't sure how long it would take to confirm availability. But they would only reimburse me for two days or else they would charge me for the additional time. Then I was told I needed to pay the down payment for the car, but there was confusion over the amount and what limits they could accept via debit or credit. Finally they said I didn't need to make the whole down payment, only a portion. There were separate conversations and paperwork for siloed parts of the organization -- sales, service, and rental. I was at the dealership for more than five hours, and throughout, I got changing information and was generally treated like they didn't trust me. I finally decided that, even if the car were available, I didn't want to deal with this organization in the future. I have since gone to a different dealership and the experience couldn't have been more different -- respectful, considerate, and treated me like a human being. The new dealership offered twice the trade-in amount that Toyota of Plano offered. So glad I didn't settle.
"Great customer service!"
Mr. Ali is an outstanding sales person. He makes the customer feel like he or she is the most important person there. It was a pleasure making business with him. He is patient, detailed and very helpful. He is one of the reasons I will continue to come back. Toyota of Plano is out of my way, but without hesitation I can say that gladly I will continue to work with Mr. Ali. The customer service is above all others!
These guys are true professionals, i mean they work with me including Wade Taylor and Mr. Miller (Finance Manager). I tell you these guys put me in a brand new car and worked the numbers for me too. You have no idea how much you guys have improved my day and finances at this time. And the relief of not having to worry about an older car depreciating rapidly. True, true caring people. Thank you for making this happen, and the best i did not have to settle because of price, i droved off with something i really liked.
Thank you so much,
Other Employees Tagged:
, Mark Miller (Business Manager)