" Very friendly "
Very friendly and helpful staff For their service nothing less than A+ this was nice experience
From now on I’ll be coming back at this place it was a pleasure doing business with great people like Mirza,Francisco and Ali
Thank you again all
"Confusing process and poor communication"
Even though Ali was very nice and considerate, I had a terrible, stressful experience with multiple staff. There was confusion over whether or not the car I wanted was available. At first I was told the dealership would cover the cost of a rental car until we could confirm (my old car was being repaired), but then I was told I would have to pay for the rental and then they would reimburse me. They weren't sure how long it would take to confirm availability. But they would only reimburse me for two days or else they would charge me for the additional time. Then I was told I needed to pay the down payment for the car, but there was confusion over the amount and what limits they could accept via debit or credit. Finally they said I didn't need to make the whole down payment, only a portion. There were separate conversations and paperwork for siloed parts of the organization -- sales, service, and rental. I was at the dealership for more than five hours, and throughout, I got changing information and was generally treated like they didn't trust me. I finally decided that, even if the car were available, I didn't want to deal with this organization in the future. I have since gone to a different dealership and the experience couldn't have been more different -- respectful, considerate, and treated me like a human being. The new dealership offered twice the trade-in amount that Toyota of Plano offered. So glad I didn't settle.
"Great customer service!"
Mr. Ali is an outstanding sales person. He makes the customer feel like he or she is the most important person there. It was a pleasure making business with him. He is patient, detailed and very helpful. He is one of the reasons I will continue to come back. Toyota of Plano is out of my way, but without hesitation I can say that gladly I will continue to work with Mr. Ali. The customer service is above all others!
These guys are true professionals, i mean they work with me including Wade Taylor and Mr. Miller (Finance Manager). I tell you these guys put me in a brand new car and worked the numbers for me too. You have no idea how much you guys have improved my day and finances at this time. And the relief of not having to worry about an older car depreciating rapidly. True, true caring people. Thank you for making this happen, and the best i did not have to settle because of price, i droved off with something i really liked.
Thank you so much,
Other Employees Tagged:
, Mark Miller (Business Manager)
"First time car buyer was made easy and very understandable."
Bucks had explained my options in detail and assisted me in making the decision to purchase my first car (2017 Camery) by comparing the different features and prices of other vehicles.
"Ali walked us thru the process carefully. Was great help. "
Ali B. was courteous and quite helpful. He made the purchase as painless as reasonable. The Prius 4 is a complex car. Needed his advice on how to use it.
"Phenomenal Customer Service"
- Miri Villagran
As a Client Manager and former Supervisor of a call center, I strive for exceptional customer service on a daily basis. What I experienced at Toyota of Plano was far more than that. The customer service I received from Roberto was above and beyond more than I expected. This is the type of service I encourage at my place of employment. I am a first time buyer and would be dishonest if I said the thought of purchasing a new vehicle for the first time, wasn't a bit nerve-racking. I've heard all kinds of horror stories about car salesmen and the actual process of negotiating. Fortunately and to my surprise, my experience was nothing like that.
Roberto took his time getting to know me and my needs. He is full of knowledge and answered questions I didn't even know I had! He is open and honest and really took his time, allowing me to ask questions and express my concerns. His upbeat personality and positive attitude are contagious! Roberto was a blessing in my experience and clearly a valuable part of his team. I never felt pressured and he never once made me feel as though I should be ready to resort to 'plan b' in the event things didn't go as planned. Roberto worked with his finance department to ensure that I was getting the best deal. Even after the deal was finalized with Francisco, Roberto made sure I was taken care of and had all of the resources I needed to care for my new car. Before I left, he also made sure I understood all of the features of my new car and helped me set up a few things, such as pairing my phone to my car through bluetooth.
Being able to drive off confident with your purchase is a big part of excellent customer service. That afternoon I drove away happy and satisfied that I made a good purchase. I love my CHR and this experience is one I'll be sure to share more than once in the future.
I gave 1 star only because I cannot choose 0 stars! They scheduled me to meet at a time, but the person I was scheduled to meet didn’t arrive for another hour.
The other salesman who came to help me couldn’t explain to me the details regarding the over $6,000 difference in price between the quote they had sent to me previously and the actual price. The only thing he cared about was if I was going to make a purchase on the same day or not. He also didn’t provide me any information about the technical details, when I asked.
They keep telling me I will get a great deal if I purchased the same day, however, the only “great deals” they provided is just same as the basic deals online. If you cannot provide me more details on these “great deals”, how could I make a decision?!
Overall, I feel as though I was treated very disrespectful during the whole meeting with them. I AM NOT ever going to purchase a Toyota in my life!
Other Employees Tagged:
"Excellent Experience "
Excellent services. Ali is a great sales person who goes above and beyond to help you get in a new car. I am absolutely satisfied with the services I received at this dealership and thanks to Ali, Deepak and manager Kash. If you are going to Toyota of Plano and want to get a great deal ask for one of these people.
"Excellent Customer Service"
This Dealership has an excellent Customer service and their staff is helpful and friendly. Ali and Peter worked with me on the Deal. I give 10 out of 10 to Ali and Peter. They both did their best to make this a hassle free experience.
Other Employees Tagged: