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Alicia Love
Alicia Love at Russ Darrow Honda

Alicia Love | Page 2

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
52 Reviews
4.6

52 Reviews

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52 Reviews of Alicia Love

June 19, 2026

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Employee Rating

Alicia was very respectful and patient with me when I tried to get approved for Sunbit! More

by Elliot.rupert
Recommend Dealer
Yes
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Jun 19, 2026

Russ Darrow Honda responded

Thanks for the five-star rating. Alicia was glad to guide you through the Sunbit approval for your Honda Civic with patience and respect. We look forward to helping you again soon. George Matthews george.matthews@russdarrow.com

June 17, 2026

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Outstanding service was given throughout the entire visit, also was very pleasant and knowledgeable with answering all my questions More

by yycowser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 17, 2026

Russ Darrow Honda responded

Thank you for sharing your thoughts on the service you received for your Honda CR-V. Alicia is pleased to hear you found her assistance both pleasant and informative during your visit. We look forward to welcoming you back for any future needs. George Matthews george.matthews@russdarrow.com

June 16, 2026

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Employee Rating

Always great to work with, keep you informed,I've never had issue with RD Honda that's why I keep coming back! More

by Don
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

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Jun 16, 2026

Russ Darrow Honda responded

It’s great to hear Alicia and our service team have kept you informed during your Honda Passport maintenance. Thank you for trusting us with your Passport and for your continued loyalty. George Matthews george.matthews@russdarrow.com

June 13, 2026

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Employee Rating

Ive had my vehicle serviced with Darrow for 6 years now and let's say things have changed tremendously to the point I purchased a new Honda elsewhere. No loaner vehicles for clients, I paid for a repair th More

by Renew2185
Recommend Dealer
No

Other Employees Tagged: Alicia Love

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Jun 17, 2026

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. George Matthews george.matthews@russdarrow.com

June 13, 2026

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Employee Rating

For the third time in my history of dropping off cars at Russ Darrow for maintenance...I had to go back as a warning light was on. They forgot to reset something. More

by TIFANYSTRAUB
Recommend Dealer
No

Other Employees Tagged: Alicia Love

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Jun 17, 2026

Russ Darrow Honda responded

Thank you, Tiffany, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

June 11, 2026

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Employee Rating

She was helpful and quick wit my service Very polite and took time to help me with my situation More

by DAMIENATKINS1985
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

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Jun 14, 2026

Russ Darrow Honda responded

Thank you, Damien, for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. George Matthews george.matthews@russdarrow.com

June 11, 2026

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Employee Rating

Jon and everyone in the service department is amazing. Highly recommend them to everyone I know! More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Rachel Aguilar, Maddie Wojciechowski, Angela David

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Jun 11, 2026

Russ Darrow Honda responded

Thank you for recommending our service department. We’re thrilled to know the maintenance on your Honda CR-V Hybrid met your expectations. It’s been a pleasure assisting you and we look forward to your next visit. George Matthews george.matthews@russdarrow.com

June 07, 2026

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Employee Rating

I like everything about you place good service,but I don't like the manager!!! More

by sayon413
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Aleiah Brown, Maddie Wojciechowski, Cruz Drahonovsky, Edgardo Acosta, Angela David , Kailah Flores-Malone

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Jun 09, 2026

Russ Darrow Honda responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

June 05, 2026

Dealership Rating
Employee Rating

3 free oil changes but I get charged the last one. Didnt honor your end of the deal. Wont be coming back. More

by xongmoua87
Recommend Dealer
No

Other Employees Tagged: Alicia Love

Print
Jun 12, 2026

Russ Darrow Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

June 02, 2026

Dealership Rating
Employee Rating

My opinion is the staff makes the dealership what it is that being said russ darrow has got to be taken great care of the employees cause it's always a pleasure dealing with the staff More

by lhughes137
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Bobby Ljubich, Tracey Morales

Print
Jun 02, 2026

Russ Darrow Honda responded

It’s wonderful to hear our team made your new Honda Pilot purchase so enjoyable. We appreciate your recognition and look forward to assisting you again whenever needed. George Matthews george.matthews@russdarrow.com

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