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Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
244 Reviews

Dealership Experience

9 yrs, 2 mos

Industry Experience

6 yrs, 4 mos

Languages Spoken

American Sign Language American Sign Language

4.9

244 Reviews

Write a Review

244 Reviews of Rachel Aguilar

July 02, 2026

Dealership Rating
Employee Rating

Listens to all problems. Made sure that all my questions and concerns were answered to the fullest. More

by Khan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski, Kailah Flores-Malone

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Jul 02, 2026

Russ Darrow Honda responded

Thank you for sharing that our team listened to all your concerns and answered every question during your Honda service. If there’s anything more we can help with, please don’t hesitate to reach out. George Matthews george.matthews@russdarrow.com

June 28, 2026

Dealership Rating
Employee Rating

I am always satisfied with my service at Russ Darrow. Alicia, Rachel, and Maddie are excellent to work with in the service department. More

by NASIFROGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski, Alicia Love

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Jun 28, 2026

Russ Darrow Honda responded

Thank you for the five star review. We’re glad Alicia, Rachel, and Maddie delivered excellent service for your Honda HR-V and appreciate your continued trust. George Matthews george.matthews@russdarrow.com

June 19, 2026

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Employee Rating

I really like the video report from the tech which explains what is going on with my car More

by mothership67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2026

Russ Darrow Honda responded

We’re glad the video update clarified everything regarding your Honda CR-V. Rachel and our service team are pleased it provided clear insight and we look forward to assisting you again. George Matthews george.matthews@russdarrow.com

June 19, 2026

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Employee Rating

I appreciate that video that is sent with the work that was done. The video gives you confidence that the work agreed upon is done. More

by tpatten1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Maddie Wojciechowski

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Jun 19, 2026

Russ Darrow Honda responded

It’s great to hear the video update gave you confidence that the agreed work on your HR-V was completed. Thank you for trusting us with your Honda and sharing your feedback. George Matthews george.matthews@russdarrow.com

June 17, 2026

Dealership Rating
Employee Rating

Efficient, knowledgeable and helpful. Rachel is easy to work with and a good communicator. Appreciate her help. More

by JRBURAZIN
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Jun 17, 2026

Russ Darrow Honda responded

It’s great to hear Rachel provided efficient, knowledgeable service for your Honda Pilot and kept you informed throughout. We appreciate you recognizing her efforts. Thank you for sharing your experience. George Matthews george.matthews@russdarrow.com

June 17, 2026

Dealership Rating
Employee Rating

They are very good at what they do. and the agent who handled us was very exceptional. More

by SAMUELNEWMAN639
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerald Johnson

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Jun 17, 2026

Russ Darrow Honda responded

Thank you for sharing your feedback. We’re delighted you found our work on your Honda CR-V exceptional. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

June 16, 2026

Dealership Rating
Employee Rating

I drive across town just because of the great service Rachel provides. I highly recommend her! More

by Delunakr
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Jun 16, 2026

Russ Darrow Honda responded

We’re pleased that Rachel’s service makes your drive across town worthwhile for your Honda Pilot. Thank you for sharing your experience and recommending her. George Matthews george.matthews@russdarrow.com

June 16, 2026

Dealership Rating
Employee Rating

Great staff. No issues and nice facility. Rachel is always super helpful and takes good care of all my vehicles. More

by jose.montanez
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Jun 16, 2026

Russ Darrow Honda responded

We appreciate you taking the time to share your feedback. It’s wonderful to hear our team and facility met your expectations, and that Rachel has been so helpful in caring for your Honda HR-V. We look forward to assisting you again soon! George Matthews george.matthews@russdarrow.com

June 14, 2026

Dealership Rating
Employee Rating

Very very good customer service. . very nice efficient and knowledgeable will highly recommend for service thank you Rachel More

by DERRICK.TAYLOR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Maddie Wojciechowski

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Jun 14, 2026

Russ Darrow Honda responded

We’re delighted your Honda Odyssey service was smooth and efficient. Rachel and our team appreciated the opportunity to assist you and share their expertise. Thank you for recommending us for service. George Matthews george.matthews@russdarrow.com

June 14, 2026

Dealership Rating
Employee Rating

Always a great experience with Rachel! ???? to “ Always a great experience with Rachel! ” More

by Bpdk1
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Jun 14, 2026

Russ Darrow Honda responded

It’s wonderful to hear that Rachel consistently provides excellent service for your Honda Pilot. We look forward to assisting you again when your Pilot needs maintenance. Thank you for the five-star rating. George Matthews george.matthews@russdarrow.com

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