Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
215 Reviews

Dealership Experience

9 yrs

Industry Experience

6 yrs, 2 mos

Languages Spoken

American Sign Language American Sign Language

4.9

215 Reviews

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215 Reviews of Rachel Aguilar

May 23, 2026

Dealership Rating
Employee Rating

Service technician Rachel is always great. Received the services I needed in a timely manner More

by Shaniaheuell
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 23, 2026

Russ Darrow Honda responded

We’re happy to hear that Rachel provided excellent service for your Honda Civic and completed everything in a timely manner. Please feel free to contact us if you need anything else down the road. George Matthews george.matthews@russdarrow.com

May 22, 2026

Dealership Rating
Employee Rating

You guys doing good job I hope you guys have a good day see you guys next time More

by Lalakuhtoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2026

Russ Darrow Honda responded

It’s great to hear you’re happy with the service on your Honda CR-V and we look forward to your next visit. Thank you for your feedback. George Matthews george.matthews@russdarrow.com

May 22, 2026

Dealership Rating
Employee Rating

Everyone at Russ Darrow Honda conducts themselves with the highest standards of excellence. They are kind, patient, and sympathetic. They clearly explain everything, offer worthwhile solutions, and work w More

by DARKTRILARIAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 22, 2026

Russ Darrow Honda responded

Congratulations on your new Honda Civic and thanks for the five-star review. We’re delighted our team could provide clear explanations and supportive solutions throughout your visit. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

May 22, 2026

Dealership Rating
Employee Rating

As usual, there were no issues with the dealership's work. I would strongly recommend the dealership to others More

by jpatel10
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 22, 2026

Russ Darrow Honda responded

Hello, thank you for trusting us with your Honda Accord service again. We’re pleased to hear the work went smoothly and appreciate your strong recommendation. Rachel George Matthews george.matthews@russdarrow.com

May 21, 2026

Dealership Rating
Employee Rating

Rachel, who was my Service Advisor, was great. She was professional, and kept me informed. More

by DARICKSAILS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

May 21, 2026

Dealership Rating
Employee Rating

Service department is great, finance department terrible The Service department is great, the finance department is terrible. Did not want to help with a lower payment in any way More

by UPESLEJAAMWT
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 21, 2026

Dealership Rating
Employee Rating

I love walking into a dealership where she knows my name, she welcomes me over and goes above and beyond for my experience there. She's extremely thorough, I honestly will wait in her line just to know I'm i More

by CRHIANNEH
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 21, 2026

Russ Darrow Honda responded

We’re delighted that Rachel’s warm greeting and meticulous care make each visit enjoyable. Thank you for choosing us to service your Honda Pilot, and we look forward to caring for your vehicle again. George Matthews george.matthews@russdarrow.com

May 20, 2026

Dealership Rating
Employee Rating

Russ Darrow continues to meet my expectations. Working with Rachel is always a wonderful experience. She is top notch professional. More

by SPBAIVIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Connor Aguilar

May 20, 2026

Russ Darrow Honda responded

We appreciate your continued trust and are pleased to hear we met your expectations. It’s wonderful that Rachel’s professionalism made your Honda CR-V service so positive. George Matthews george.matthews@russdarrow.com

May 20, 2026

Dealership Rating
Employee Rating

Issue was diagnosed and resolved promptly, Rachel kept me updated along the way She also did a good job of thoroughly explaining possible outcomes/charges up front More

by ERINDFLE08
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 20, 2026

Russ Darrow Honda responded

We’re pleased the Honda Civic issue was resolved quickly and that Rachel kept you informed with clear explanations of potential charges. Thank you for your kind feedback and for trusting us with your service needs. George Matthews george.matthews@russdarrow.com

May 19, 2026

Dealership Rating
Employee Rating

Rachel is amazing! She always answer all my questions and assures me every time. I always enjoy talking with her and she makes my visit easier and comfortable. More

by lee.nancy031
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 19, 2026

Russ Darrow Honda responded

It’s wonderful to know Rachel answered your questions and made your Honda service comfortable. We’ll be sure to share your compliments with her. We look forward to your next visit. George Matthews george.matthews@russdarrow.com

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