Rachel Aguilar

Very nice and caring Very good , thoughtful , caring, and considerate. They always kept me updated. considerate. They always kept me updated. More

by Lmoten69 Verified Customer Verified Customer

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Maddie made sure that everything I had a concern about was taken care of. There are no more noises coming from under my truck. I’m very happy. was taken care of. There are no more noises coming from under my truck. I’m very happy. More

by LETDELL Verified Customer Verified Customer

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My service advisor was great Jon made sure that my Ridgeline was working properly and I must admit, it’s driving smooth. Ridgeline was working properly and I must admit, it’s driving smooth. More

by LETDELL Verified Customer Verified Customer

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Paid to much, was not offered a discounted rate, warranty is still valid and did not use my warranty, labor was more then parts, car messed up after a year of having car, Honda was not accommodating enough is still valid and did not use my warranty, labor was more then parts, car messed up after a year of having car, Honda was not accommodating enough More

by antonettetylor85 Verified Customer Verified Customer

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Rachel was both professional and pleasant to work with. ... she explained everything to me very clearly at the end of the visit as well ... she explained everything to me very clearly at the end of the visit as well More

by KIMMAJORS.FEHL Verified Customer Verified Customer

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She was short. Seemed irritated with my questions. Wasn’t listening when I explained previous issue with mechanical not clearing code that I already had serviced. Seemed irritated with my questions. Wasn’t listening when I explained previous issue with mechanical not clearing code that I already had serviced. She was dismissive when I was asking about the codes because I need to figure out priorities as I couldn’t do all of the codes. She kept giving these smirks as if I was waiting her time. I wouldn’t want her to service me again. She found her self trying to apologize, and stated it had been a long day. Sorry if don’t feel like doing your job, pass me on to another team member. I will have to say, this is the first time ver experiencing this. Everyone else I have come across had done tremendous job. This is why I go out of my way to come to that location. More

by Jordan Verified Customer Verified Customer

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Consistently excellent communication about completion time, detailed explanation about car issues and recommendations to resolve those issues. Always treated with respect. time, detailed explanation about car issues and recommendations to resolve those issues. Always treated with respect. More

by LLAMA4TWO Verified Customer Verified Customer

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Listens to all problems. Made sure that all my questions and concerns were answered to the fullest. Made sure that all my questions and concerns were answered to the fullest. More

by Khan Verified Customer Verified Customer

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I am always satisfied with my service at Russ Darrow. Alicia, Rachel, and Maddie are excellent to work with in the service department. Alicia, Rachel, and Maddie are excellent to work with in the service department. More

by NASIFROGERS Verified Customer Verified Customer

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I really like the video report from the tech which explains what is going on with my car explains what is going on with my car More

by mothership67 Verified Customer Verified Customer

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