Alison Lent

Unfortunately I cannot leave positive feedback and would like to share my experience. Most of my concerns relate to the sales process managed by Gabriel. The car that was sold to me was not the car I origi like to share my experience. Most of my concerns relate to the sales process managed by Gabriel. The car that was sold to me was not the car I originally ordered, for which I left deposit. The package was different, the price was different, and the availability date was different. Everything was “a little bit” different, but it was not the car that I ordered. I do not know when the replacement happened, but I discovered it only at a very late stage, after waiting more than a month and just a few days before the car became available. I was never notified about this substitution. In addition, I did not receive updates promptly from Gabriel and, most of the time, had to follow up myself to get information. When I noticed the issue and tried to understand what happened, I felt that I was being misled and told that it was the same car, and that Toyota sometimes changes packages because they are not always listed correctly. However, the number of cars was very limited, and it was easy to track them. The car I ordered and the car I received both existed at the same time. After I informed the dealership that I could not leave positive feedback, I was contacted by Alison Lent, Customer Relations Manager. Over email, I explained the situation and mentioned that providing the missing package (about $300 MSRP) would be a reasonable good-faith resolution. After that, the “customer relations” communication with me completely stopped. At the dealership itself, I did not have any issues and had a pleasant experience. I arrived much earlier than scheduled, was greeted promptly, and was treated very well. Many thanks to Carlos and Jonathan for that. More

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Pleasant overall experience with the whole process and i wasn't being pushed or rushed into my decision wasn't being pushed or rushed into my decision More

by Nani Verified Customer Verified Customer

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Drive from Marina del Rey as like this service center better. Jesus Moreida is always helpful and very courteous whenever I bring my car in. See you at next year. Happy New Year. better. Jesus Moreida is always helpful and very courteous whenever I bring my car in. See you at next year. Happy New Year. More

by Suzanng Verified Customer Verified Customer

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One of the last privately owned dealerships inn our area. Great experience. Parts & Service are top notch. I could not ask for anything better. Great experience. Parts & Service are top notch. I could not ask for anything better. More

by bb4 Verified Customer Verified Customer

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The service is honest & correct assessments. They fix the problems as well as providing recommendations for potential issues. Top notch services. They fix the problems as well as providing recommendations for potential issues. Top notch services. More

by Phil Verified Customer Verified Customer

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Best service ever and on time super attentive professional and friendly. All my work was completed professional and friendly. All my work was completed More

by yuniorhernandez6 Verified Customer Verified Customer

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This dealership actually cares and they don’t keep you there for hours. Everyone is nice and willing to help out. Carl is great and is awesome to work with at the service department. Thanks again there for hours. Everyone is nice and willing to help out. Carl is great and is awesome to work with at the service department. Thanks again More

by tpanariello Verified Customer Verified Customer

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David Miranda has been my service consultant since I bought my 2022 Camry, for all my services. He always gives my car attention and discusses any new problems I may have. When I drive off I feel I my bought my 2022 Camry, for all my services. He always gives my car attention and discusses any new problems I may have. When I drive off I feel I my car is in great shape still the next service appointment More

by Blue Eyes Verified Customer Verified Customer

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Jesus Moreida-Cast the rep was a great and wonderful person to work with. He has great customer service and he really delivers what he Promises. I give this employee 110 % . ✅✅ person to work with. He has great customer service and he really delivers what he Promises. I give this employee 110 % . ✅✅ More

by cindyrenteria83 Verified Customer Verified Customer

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Chris and Jesus are some of best and most professional service advisors I’ve ever worked with. I’m a customer for life. service advisors I’ve ever worked with. I’m a customer for life. More

by chris.pierantozzi Verified Customer Verified Customer

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