Carlos Dulguime

Unfortunately I cannot leave positive feedback and would like to share my experience. Most of my concerns relate to the sales process managed by Gabriel. The car that was sold to me was not the car I origi like to share my experience. Most of my concerns relate to the sales process managed by Gabriel. The car that was sold to me was not the car I originally ordered, for which I left deposit. The package was different, the price was different, and the availability date was different. Everything was “a little bit” different, but it was not the car that I ordered. I do not know when the replacement happened, but I discovered it only at a very late stage, after waiting more than a month and just a few days before the car became available. I was never notified about this substitution. In addition, I did not receive updates promptly from Gabriel and, most of the time, had to follow up myself to get information. When I noticed the issue and tried to understand what happened, I felt that I was being misled and told that it was the same car, and that Toyota sometimes changes packages because they are not always listed correctly. However, the number of cars was very limited, and it was easy to track them. The car I ordered and the car I received both existed at the same time. After I informed the dealership that I could not leave positive feedback, I was contacted by Alison Lent, Customer Relations Manager. Over email, I explained the situation and mentioned that providing the missing package (about $300 MSRP) would be a reasonable good-faith resolution. After that, the “customer relations” communication with me completely stopped. At the dealership itself, I did not have any issues and had a pleasant experience. I arrived much earlier than scheduled, was greeted promptly, and was treated very well. Many thanks to Carlos and Jonathan for that. More

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The management and service department helped effectively resolve of a service issue that I had. resolve of a service issue that I had. More

by stumakay Verified Customer Verified Customer

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Nice friendly people , purchased a pre owned Toyota RAV4! Thank you was a nice experience Thank you was a nice experience More

by locochongoart Verified Customer Verified Customer

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Best Dealership for Service Attention and Professionalism. I receive the care and attention I am looking for with my car dealership. I want to feel there is concern for me and my car. Afte Professionalism. I receive the care and attention I am looking for with my car dealership. I want to feel there is concern for me and my car. After 4 years, still getting the attention as if my car was brand new. More

by lulasalandra Verified Customer Verified Customer

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Great customer service. They found my vehicle and made the transaction process quick. Carlos Dulgimie was also a great help They found my vehicle and made the transaction process quick. Carlos Dulgimie was also a great help More

by m.sanchez48 Verified Customer Verified Customer

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One of the last privately owned dealerships inn our area. Great experience. Parts & Service are top notch. I could not ask for anything better. Great experience. Parts & Service are top notch. I could not ask for anything better. More

by bb4 Verified Customer Verified Customer

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The service is honest & correct assessments. They fix the problems as well as providing recommendations for potential issues. Top notch services. They fix the problems as well as providing recommendations for potential issues. Top notch services. More

by Phil Verified Customer Verified Customer

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Best service ever and on time super attentive professional and friendly. All my work was completed professional and friendly. All my work was completed More

by yuniorhernandez6 Verified Customer Verified Customer

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This dealership actually cares and they don’t keep you there for hours. Everyone is nice and willing to help out. Carl is great and is awesome to work with at the service department. Thanks again there for hours. Everyone is nice and willing to help out. Carl is great and is awesome to work with at the service department. Thanks again More

by tpanariello Verified Customer Verified Customer

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Very clean and very helpful people, I’d definitely go back next time I get a car. Great experience! back next time I get a car. Great experience! More

by 75mnunez Verified Customer Verified Customer

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