Alissa Fox | Page 28

Hello, I was very disappointed with a wait time of almost 3hrs for an oil change and inspection on a low mileage, 2019 Toyota Camry. I was not kept up to date with the progress on my car. After almost 2hrs, 3hrs for an oil change and inspection on a low mileage, 2019 Toyota Camry. I was not kept up to date with the progress on my car. After almost 2hrs, I decided to check intermittently and was told by Alissa Fox, she did not have my file. I saw my keys by someone else stating the paperwork was being completed, after an additional half hour, I checked again as I needed to purchased new service and was not called back to the counter to apply when they rep had my paperwork. No explanation of cost or work performed was given. Just paid with my debit card. My arrival time to the dealership was 11am. My check out time was about 1:45pm. Not my usual experience with Toyota More

by CR70F9 Verified Customer Verified Customer

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I truly enjoy coming to Conicelli because Alisa Fox is such a a wonderful Service Manager and makes my time there a pleasurable experience. such a a wonderful Service Manager and makes my time there a pleasurable experience. More

by GMURRAY0 Verified Customer Verified Customer

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Staff is always pleasant and professional. I am kept informed throughout the time I’m waiting. I am kept informed throughout the time I’m waiting. More

by Rett606 Verified Customer Verified Customer

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Took care of a wide range of services items and offered excellent advice. They missed one of my requests or I'd have given 5 stars. excellent advice. They missed one of my requests or I'd have given 5 stars. More

by travis.parchman Verified Customer Verified Customer

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Work is performed properly, but service advisors have no concept of customer service. Waiting times are long, in part because service advisors do not check for completed jobs. The "free" state inspection concept of customer service. Waiting times are long, in part because service advisors do not check for completed jobs. The "free" state inspection offered to car buyers is deceptive, because they charge as much for the emissions test as most shops charge for both inspections. More

by RROHR1 Verified Customer Verified Customer

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Conicelli offers Great customer service, reasonable wait time, and quality work. Alisa was great as are the check out gals! time, and quality work. Alisa was great as are the check out gals! More

by wendyzeller23 Verified Customer Verified Customer

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Appointment was for routine maintenance. Service was explained to me as what was going to be covered for the service. The wait time was reasonable. Service was explained to me as what was going to be covered for the service. The wait time was reasonable. More

by Daculb Verified Customer Verified Customer

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Very nice and knowledgeable service personnel. Keeps in touch with customer on issues. Thank you. Keeps in touch with customer on issues. Thank you. More

by MMILITELLO Verified Customer Verified Customer

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Excellent customer service, very courteous and kept me very informed during process. Service representative was extremely helpful and professional. very informed during process. Service representative was extremely helpful and professional. More

by RFORCINA3183 Verified Customer Verified Customer

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appointments are quick, pleasant experience from start to finish! workmanship is top notch and price is competetive. to finish! workmanship is top notch and price is competetive. More

by BDOC915 Verified Customer Verified Customer

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