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Allan Pena

Overview Reviews (53) Inventory (340)

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Allan Pena

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.7

53 Reviews

Overview Reviews (53) Inventory (340)

4.7

53 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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53 Reviews of Allan Pena

February 28, 2026

Dealership Rating

Employee Rating

Quick service. Was done on time. Allan Pena was pleasant and helpful. He made it a great experience. The ladies in the office were nice as well. Was done on time. Allan Pena was pleasant and helpful. He made it a great experience. The ladies in the office were nice as well. More

by CAMILLEGRALEY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Allan Pena

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Feb 28, 2026 -

Ken Ganley Ford Parma responded

Thank you for sharing your feedback. We’re glad the service on your Ford Edge was prompt and that Allan was helpful throughout. It’s wonderful to know our office staff added to your positive experience.

February 28, 2026

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Employee Rating

Excellent service I came in without an appointment and they delivered like always. Allen was on top of it and handled GSA Like he was a pro. they delivered like always. Allen was on top of it and handled GSA Like he was a pro. More

by Stephen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: George Hadgigeorgiou

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Feb 28, 2026 -

Ken Ganley Ford Parma responded

Great to hear you could stop by for service on your Chevrolet 2500 without an appointment and still receive prompt care. We’re glad Allan handled your visit so professionally. Thanks for the five-star feedback, and we look forward to assisting you again.

February 28, 2026

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Employee Rating

It's not the building nor the name on the building. It's the people who run and make the business. It's the people who run and make the business. More

by LARRYDSTUDENT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk, Mark Owens , Courtney Checovich

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Feb 28, 2026 -

Ken Ganley Ford Parma responded

Thank you for pointing out that our people make all the difference. We’re glad the service on your Ford F-150 lived up to your expectations. Your five-star rating means a lot and we look forward to helping you again.

February 28, 2026

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Employee Rating

Good people Found the problem and corrected it. Keep up the great work! Great job Keep up the great work! Great job More

by fcr2008

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Allan Pena

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Feb 28, 2026 -

Ken Ganley Ford Parma responded

Allan and our team are delighted to have identified and resolved the issue on your Ford Escape. Thank you for highlighting our work. We look forward to assisting you again.

February 26, 2026

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Employee Rating

Great service done I. A timely manner. Waiting room is comfortable and clean. Keeled well informed of vehicle status. A timely manner. Waiting room is comfortable and clean. Keeled well informed of vehicle status. More

by JDPETE449

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 26, 2026 -

Ken Ganley Ford Parma responded

Thanks for noting our fast turnaround and tidy waiting area. It’s great you stayed informed about your Ford’s status throughout. We look forward to your next visit.

February 26, 2026

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Employee Rating

Allan Penna was very helpful and customer helpful. Called to keep me posted on progress with my car.. Called to keep me posted on progress with my car.. More

by BigBob5461

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Feb 27, 2026 -

Ken Ganley Ford Parma responded

We’re grateful you took the time to share your experience and appreciate your praise for Allan. It’s great to hear he kept you informed while your Ford was in service. Please let us know if there’s anything else we can do.

February 24, 2026

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Employee Rating

Issues were taken seriously, and addressed promptly. Was treated with respect throughout Allen is good people Was treated with respect throughout Allen is good people More

by TPJR9023

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Allan Pena

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Feb 24, 2026 -

Ken Ganley Ford Parma responded

We’re grateful for your five-star feedback and glad Allan and our team addressed your Ford Bronco issues promptly and respectfully. Let us know whenever we can assist next time.

February 20, 2026

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Employee Rating

The service department there is great. I have had no issues in the 15 years I’ve been doing business there. I have had no issues in the 15 years I’ve been doing business there. More

by SAPIENZAJASON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tracy Sapienza, George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk, Mark Owens

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Feb 20, 2026 -

Ken Ganley Ford Parma responded

Your loyalty over the past 15 years means a lot to us. Thank you for trusting our service department with your Ford F-150, and we look forward to serving you for years to come.

February 18, 2026

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Employee Rating

On time taking the car in for the appointment. Explained the recalls that they would be doing on the car. Showed me that the car was out of alignment. Fixed that. Even washed the car! Explained the recalls that they would be doing on the car. Showed me that the car was out of alignment. Fixed that. Even washed the car! More

by skywitch3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 18, 2026 -

Ken Ganley Ford Parma responded

Thank you for the five-star rating and sharing your service experience. We’re glad Allan and our team kept your Ford Focus appointment on schedule, explained the recalls, corrected the alignment, and gave your car a thorough wash. We look forward to welcoming you back for future visits.

February 17, 2026

Dealership Rating

Employee Rating

Dylan was my advisor and he was amazing! Walked me through what the problem could be and kept me updated throughout the whole process. He is very straightforward and honest. I didn’t have an Walked me through what the problem could be and kept me updated throughout the whole process. He is very straightforward and honest. I didn’t have an appointment and he still managed to fit me in. Will definitely recommend friends and family to Dylan More

by Aebeid

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk, Mark Owens

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Feb 17, 2026 -

Ken Ganley Ford Parma responded

It’s wonderful to hear Dylan provided transparent updates and managed to fit your Ford in without an appointment. We appreciate you highlighting his honesty and clear communication. Thank you for recommending him to your friends and family.

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