Allen Oltmann | Page 2

This dealership stinks. Had great service while Joe Luciano was there but since Allen Oltmann took over I have no service although I wouldn't know since no one in Service Had great service while Joe Luciano was there but since Allen Oltmann took over I have no service although I wouldn't know since no one in Service Dept knows to use a phone for a few minutes out of there supposedly busy day. My car has been at Palmetto Ford for 4 weeks and had I not got upset and called I would not know what little I do know. I was told that they had talked to my warranty company which at the time they had not and that was the second week. Third week finally talked to someone at warranty company but they say inspector didn't show for another week which is xx because unlike these service advisors I do know how to use a phone and I talked to my warranty company and they told me what is going on. My vehicle is supposedly there for valve cover and a passenger mirror. Warranty company will cover it and reimbursement of at least a week of car rental. If they don't have enough mechanics to cover the work then either hire more mechanics, pay them better so they will want to stay or slow down doing what you cannot catch up with. I really hope they are not holding my car up for the seat belt recall. Now to get in touch with the better business bureau. When my car is released it might go back for new tires since I have lifetime on them and nothing else. The bad thing about all this is I was told by other people not to take it there so I will listen to them next time.!!!!!!!!! More

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On the advice of Rob, the service manager at Triple A, I took my F150 to Palmetto Ford where I met Allen Oltmann, the service advisor. I told him the story about my F 150, which only had 17,000 miles on it took my F150 to Palmetto Ford where I met Allen Oltmann, the service advisor. I told him the story about my F 150, which only had 17,000 miles on it since 2020, and had an oil leak. I also told him that the AAA service manager advised me to take it to Ford as the power train was still under warrantee. That saved me $1,300.00 because Allen had Palmetto Ford honor the warrantee. When I got to Ford and asked Allen how long it would take, he said "one week." I had to figure out where to rent a vehicle. Later that same day, Allen called me and said that he had the technician, who would be working on my pickup, would have it finished in one day. And so, I had no out of pocket expense for the repair and lost no time by having Allen and the technician work on getting my pickup repaired in one day. More

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