"Where we buy all of our vehicles!"
We've now purchased our last 7 vehicles from Fred Mueller, the last 4 new. Nancy Monnier is our go to sales person and we wouldn't think of buying from anyone else! She informs but doesn't push. We share our thoughts and wish list of extras and she either shares the vehicles available or researches other dealerships in search of our perfect ride and works to facilitate a trade to make it available for us! We appreciate her hard work and making easy our ability to one stop shop! Superior customer service first time every time!
Allen Ward is the most customer oriented service person at this dealership, or any other, we've ever had the pleasure to deal with! He always addresses our needs and has never failed to address any questions or concerns completely! He should be the service manager for this dealership.
We've also had positive interactions with Chris Treu from service and Mike Nichols from sales who guided us through the the workings of our latest purchase.
We have seen a dip in the service quality and leadership of late but concerns shared were eventually addressed and is odd given our complete satisfaction in the past. Overall this is still our dealership of choice!
"Wouldn't go anywhere else!"
We have bought our last 5 cars from fred Mueller. The sales staff is bar none! They work with you and are ready with all your needs. We deal with Nancy but Mike was more knowledgeable with the new Sierra we bought. Mike was more than happy to help and answer all our questions. We highly recommend buying vehicles from them. When it comes time for a new car we call Nancy. She is not an over anxious sales person. They work at our pace. She worked with us to get the truck that met all our needs. No pressure and she quoted me everything I asked for. I even brought my daughter to her last year and Nancy helped her with her first car purchase.
I do have to admit the service dept is lacking a bit, but every time we have had an issue Alan or Nancy have helped to make it right.
We would never go anywhere else.
"Great Place to Buy a Car"
Fred Mueller's is a very clean dealership with friendly salespeople. They went above and beyond our expectations. It was a cold day when we purchased our car so Mike pulled both our new car and our trade in into the service bay and helped transfer our belongings. He also helped pair the Bluetooth to our phones. While in the bay Allen recommended places to visit on the upcoming trip we had planned. They really treated us as friends, not just customers. We will buy from Fred Mueller's again.
"Great Job From Start to Finish"
The salesman, Mike Kohler, was professional and courteous. He answered every question I had and went out of his way to make me feel comfortable with the purchase. I would highly recommend him to anyone who asks about Fred Mueller Automotive. He was far more knowledgeable than any of the other sales people I dealt with at other dealerships in the area,
"This was our first experience purchasing a vehicle from..."
This was our first experience purchasing a vehicle from Fred Mueller and it was a great experience. Allen the sales rep we worked with was super. No pressure which is something that you don't find at many car dealerships! We really appreciated that.
We went in planning to just try out a car and ended up buying. They gave us a great price on the new car and a nice trade-in value on what we were driving.
I'm in the customer service business and I was impressed with the level of service we received from our salesman and the Kevin the finance guy! A+ gentlemen!
"After a trying day of shopping the staff here was more..."
After a trying day of shopping the staff here was more than helpful. Allen even followed up with my AFTER I purchased my car which is rare. They have been nothing but a pleasure to work with.