Allie Hoffman | Page 49

I bought this auto at Salerno Duane in 2006 and have had it serviced there ever since. I am very happy with their service and would not consider taking my auto elsewhere. My every contact with Salerno Duan it serviced there ever since. I am very happy with their service and would not consider taking my auto elsewhere. My every contact with Salerno Duane has been pleasant from the moment I make the appointment, to my getting a loaner auto when necessary, to picking up my auto upon completion of the service. I would seriously consider purchasing another Infiniti from Salerno Duane when the need arises. More

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I have always had positive experiences at Salerno Duane Infiniti and this last one was no exception. Customer service is exceptionally good and prices are fair. I would highly recommend Salerno Duane Inf Infiniti and this last one was no exception. Customer service is exceptionally good and prices are fair. I would highly recommend Salerno Duane Infiniti. More

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The Service Dept at Salerno Duane Infiniti has always provided top notch customer service and has done their absolute best to accomodate my needs. I've typically dealt with Sue and Allie - they're great provided top notch customer service and has done their absolute best to accomodate my needs. I've typically dealt with Sue and Allie - they're great! I would recommend this dealership without question. More

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Excellent customer service, very friendly and honest. Always have loaners available and car service is completed same day. Dealership is also flexible with loaner return if you can't make it back until Always have loaners available and car service is completed same day. Dealership is also flexible with loaner return if you can't make it back until the following day to pickup your car. More

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I have been a customer at Salerno Duane Infinity for almost six years with two vehicles. Sue and Ali are the best service managers I have ever worked with in the 30 years I've owned a car. They are prof almost six years with two vehicles. Sue and Ali are the best service managers I have ever worked with in the 30 years I've owned a car. They are professional and friendly and have always made me feel welcomed. Appointments are made according to my schedule, loaners are always made available, and service is done on time. But it is the extra mile they go to when there is a problem. Both Sue and Allie are so pleasant to deal with, I never dread going to get the car serviced. One example: My previous car was not bought at that dealership, but I moved to the area and began having the car serviced there. I had two new tires put on and had to drive to see a very ill parent. While there, one of the tires became flat. When I called it was close to closing, knowing I was under pressure with my family, rather than have me go through the road side service, Allie sent someone with a loaner for me and then took the car back to get the tire assessed and ultimately repaired. I felt that this was beyond the scope of the job and really represented caring for the customer.But this type of service is routine at this dealership and when it came time to buy a new car, I really didn't want to leave this service. More

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I brought my new G25x in for routine service and waited in Salerno Duane's customer lounge. Upon arrival, I had mentioned a minor foreign sound (low volume beep), but was unable to identify where the soun in Salerno Duane's customer lounge. Upon arrival, I had mentioned a minor foreign sound (low volume beep), but was unable to identify where the sound was originating. After completing the routine service (quite promptly), Allie arranged for a technician to take a ride with me so they could identify the sound and make the appropriate repair. The technician heard the sound, but could not readily identify the problem. He expressed the need to keep it for further testing at which time Allie arranged a loaner so I would not be inconvenienced. Later that day, Allie called to alert me that they had found the problem, ordered the replacement part (via overnight delivery), and I could expect the car to be ready for pickup the following day, which it was. Problem solved. The take away from the experience is that everyone with whom I had contact made every effort to accommodate and to minimize any potential inconvenience. I have purchased 4 Infinitis over the past 10 years and the service has always been of this quality. Customer service is obviously very important to Salerno Duane and its employees exemplify the characteristic. The car was also freshly washed and ready to go when I arrived for the pickup. More

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I bought my first QX56 from Salerno Duane of Denville and came back to buy my second QX56. The dealership was easy to do business with and the Service Department is helpful, courteous and competent. came back to buy my second QX56. The dealership was easy to do business with and the Service Department is helpful, courteous and competent. More

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Salerno Duane Infiniti of Denville understand the meaning of quality, trust, superior customer service and a value added sale. Its an absolute pleasure working with them. of quality, trust, superior customer service and a value added sale. Its an absolute pleasure working with them. More

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Once again Allie Hoffman took good care of me. She is courteous, knowledgable, and professional. It's an approximate 80-mile drive for me one way from my home to the dealership and as a new customer it's courteous, knowledgable, and professional. It's an approximate 80-mile drive for me one way from my home to the dealership and as a new customer it's thus far been worth it. More

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My experance with the staff at Salerno Duane Infiniti of Denville this time was very much like all of my experiences at this dealership. The staff is very experienced and know how to keep a customer happy. Denville this time was very much like all of my experiences at this dealership. The staff is very experienced and know how to keep a customer happy. I have been a happy customer for almost 20 years and look forward to many more years of great service. Thanks again to Ali Hoffman and her professional staff. More

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