Alma Lugo
Alma Lugo at Volkswagen Marin

Alma Lugo | Page 3

Service Advisor

Volkswagen Marin

720 Francisco Blvd W
San Rafael , CA 94901

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5.0
34 Reviews

Alma is a dedicated service advisor at Volkswagen Marin, known for her friendly demeanor and commitment to delivering an exceptional customer experience. With a strong focus on clear communication and efficiency, Alma ensures every guest feels informed and confident throughout their service visit. Her passion for helping people and attention to detail make her a trusted resource for both new and returning clients.

5.0

34 Reviews

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34 Reviews of Alma Lugo

March 26, 2026

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Employee Rating

Alma is my representative. Professional, courteous, knowledgeable, and helpful. Entire staff a pleasure to know! More

by LMROBBINS2004
Service Price Transparency
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Recommend Dealer
Yes
Mar 27, 2026

Volkswagen Marin responded

Thank you for your kind feedback and for choosing VW Marin. We’re delighted to hear that Alma provided such professional, courteous, and knowledgeable service. It’s especially rewarding to know that your experience with our entire team has been so positive. Delivering a welcoming, high-quality Volkswagen service experience is always our priority. We truly appreciate your support and look forward to assisting you again in the future.

March 21, 2026

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Excellent service. Service advisor Ryan Sullivan was extremely professional. Car was ready on time, cleaned and waiting at pickup More

by 269
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 27, 2026

Volkswagen Marin responded

Thank you for your kind feedback and for choosing VW Marin. We’re delighted to hear that Ryan Sullivan provided such professional service and that your vehicle was ready on time, cleaned, and waiting for you at pickup. Delivering an efficient, high-quality Volkswagen service experience is always our priority. We truly appreciate your support and look forward to assisting you again in the future!

March 21, 2026

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Always a great friendly service! Have been enjoying it for years. Great job guys! Thanks! More

by Gregshumsky
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Recommend Dealer
Yes
Mar 27, 2026

Volkswagen Marin responded

Thank you, Greg, for your continued support and for choosing VW Marin. We’re delighted to hear that you’ve consistently experienced friendly, high-quality service over the years. Building long-term relationships and delivering a dependable Volkswagen service experience is what we strive for every day. We truly appreciate your loyalty and look forward to seeing you again on your next visit!

Mar 27, 2026

Volkswagen Marin responded

Thank you, Greg, for your continued support and for choosing VW Marin. We’re delighted to hear that you’ve consistently experienced friendly, high-quality service over the years. Building long-term relationships and delivering a dependable Volkswagen service experience is what we strive for every day. We truly appreciate your loyalty and look forward to seeing you again on your next visit!

March 14, 2026

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This service department was very accommodating to my schedule and had my car ready by noon. Thank you Alma and your team for your service. More

by mvista99
Service Price Transparency
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Recommend Dealer
Yes
Mar 16, 2026

Volkswagen Marin responded

Thank you for your kind feedback. We’re glad our service team could accommodate your schedule and have your vehicle ready by noon. We’ll be sure to share your recognition with Alma and the team at Volkswagen Marin, they’ll appreciate it. We look forward to assisting you again in the future!

March 11, 2026

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Service continues to be exceptional at Volkswagen of Marin. Glad to be their customer and will continue to be More

by Rick
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Recommend Dealer
Yes
Mar 16, 2026

Volkswagen Marin responded

Thank you for the kind words. We’re thrilled to hear that the service at Volkswagen Marin continues to be exceptional. We truly appreciate your loyalty and are grateful to have you as part of our customer family. We look forward to continuing to take great care of you and your vehicle for years to come.

March 07, 2026

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Well,since I've been a Volkswagen Passat and ARTEON Owner my Cars got Services with You Guys,Always offering GREAT SERVICES and Prices.. Can NoT Complain. Technicians Knows Better what my cars Needs [ Alm More

by vazquez1121
Service Price Transparency
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Recommend Dealer
Yes
Mar 11, 2026

Volkswagen Marin responded

Thank you for the kind review! We're glad to hear you've consistently enjoyed great service for your Passat and Arteon, and we appreciate your loyalty. It's wonderful to know our technicians and Alma Lugo have taken good care of your vehicles. Thank you for being part of the VW Marin family!

March 05, 2026

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Staff is always attentive and kind. My service advisor is always great. She always answers my questions, she's knowledgeable and always has a positive attitude. I've been coming to Volk More

by LissettOrihuela
Service Price Transparency
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Recommend Dealer
Yes
Mar 11, 2026

Volkswagen Marin responded

Thank you for the wonderful review! We're glad to hear our team at Volkswagen Marin has consistently provided attentive, knowledgeable service and that your advisor continues to take great care of you with a positive attitude. We truly appreciate your loyalty and are grateful to be your trusted service center!

February 25, 2026

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Alma was a pleasure to work with. Clear explanations, timely, and pleasant to interact with. Issue resolved More

by kcweigl
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Recommend Dealer
Yes
Mar 11, 2026

Volkswagen Marin responded

Thank you for the kind review! We're glad to hear Alma provided clear explanations, timely updates, and a pleasant experience, and that your issue was resolved smoothly. We appreciate you choosing Volkswagen Marin!

February 25, 2026

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Employee Rating

Very easy process and high quality service. Every detail was planned out which made it an easy choice More

by pauljohnlarson
Service Price Transparency
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Recommend Dealer
Yes
Mar 11, 2026

Volkswagen Marin responded

Thank you for the review! We're glad to hear the process was easy and that our team provided high‑quality service with every detail planned out to make your decision simple. We appreciate you choosing Volkswagen Marin!

February 24, 2026

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Employee Rating

Absolute delight and awesome advice on our “old” cars that helps us with a peace of mind. More

by macha819
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Recommend Dealer
Yes
Feb 24, 2026

Volkswagen Marin responded

Thank you for sharing your experience with Volkswagen Marin! We’re delighted to hear that our team continues to be an absolute delight to work with and that the advice provided on your “old” cars gives you true peace of mind. Offering honest guidance and reliable service, no matter the age of the vehicle, is something we pride ourselves on, and we’re grateful for your trust. We look forward to assisting you again!

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