Alona Valladares | Page 5

Alana was professional & friendly. She listened to what I was looking for in car options, color combination & found the exact car I had hoped for. She listened to what I was looking for in car options, color combination & found the exact car I had hoped for. More

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Lightning-fast delivery of my selected vehicle. Alona was delightful and thoroughly knowledgeable about the car. J.R. and his team made the entire process seamless. The way car buying should always Alona was delightful and thoroughly knowledgeable about the car. J.R. and his team made the entire process seamless. The way car buying should always be! More

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Alona was a fantastic salesperson. She knew all aspects of the vehicle. She was helpful through every step of the buying experience. Because of Alona this was the best car buying exper She knew all aspects of the vehicle. She was helpful through every step of the buying experience. Because of Alona this was the best car buying experience I have had. I will recommend Keffer Mazda and Alona to anyone. More

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Customer service was amazing! Every team member was willing to help me, and I walked away with the perfect car! Process was a little slow (it was a Saturday in December, so that’s Every team member was willing to help me, and I walked away with the perfect car! Process was a little slow (it was a Saturday in December, so that’s to be expected), but I am very satisfied! More

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My dealing with our salesperson was great but than making me deal with finance when the deal was cash made a good experience turn to a bad day We were told that the dealership should have never sold us the me deal with finance when the deal was cash made a good experience turn to a bad day We were told that the dealership should have never sold us the car and that we should finance as the finance person knew more than we did We explained we were paying cash and just wanted to get going and than it got worse We were made to listen to a talk about additional add ons that we did not want and told him and he never stopped When it came to the registration of the car nothing was explained and we were never told what paperwork was needed so it meant a call back the next day and trying to get the paperwork that was needed to the dealership At this point we still do not have any idea how and when we will receive our registration and title I am not even sure who to talk to about registration and I have tried calling the dealership but no one answers the phone Iam not sure who the finance person was as he never introduces himself to us and his signature is a J and that's all I can tell maybe Hayden The Mastertech protection was never explained Speed of transaction was slow as we were just sitting and waiting for finance and had a 2 1/2 hr drive home and we were on time and just left to sit and wait for finance when we were not financing More

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Alona and team were absolutely fantastic to work with. We’ve bought many cars over the years for our growing family and working with Alona and Keffer Mazda simply stood out from the rest. She was welcomin We’ve bought many cars over the years for our growing family and working with Alona and Keffer Mazda simply stood out from the rest. She was welcoming, helpful, zero pressure and made me and my almost 16-year old daughter feel confident with the purchase and experience. We live 30+ miles away and have (2) Mazda dealers near us, however we will go to Keffer because of the culture we experienced there. Clearly great leadership and expectations of customer service. More

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Alona was very knowledgeable and pleasant to deal with. We enjoyed her easy going manner and great customer service. We enjoyed her easy going manner and great customer service. More

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Alona and Dan made it extremely easy to work out a deal on my new car even though I had a trade in and had to travel from several hours away. I would definitely use Keffer Mazda again if I am ever in the m on my new car even though I had a trade in and had to travel from several hours away. I would definitely use Keffer Mazda again if I am ever in the market for a new Mazda. More

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Quick customer service, friendly, they answer the questions you have and they always try to give you the best option questions you have and they always try to give you the best option More

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Friendly service and all around the best customer service. They didn't feel like your typical car salespeople, forcing you to buy the first thing you see. They listen to each of their customers to ma service. They didn't feel like your typical car salespeople, forcing you to buy the first thing you see. They listen to each of their customers to make sure they are heard and seen. More

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