Alvin Crowder | Page 5

BMW of Orland Park responded

We're so glad to know you had a positive experience with us at BMW of Orland Park! We look forward to helping you find the perfect vehicle for your wife in the future. Thanks for recommending us!

BMW of Orland Park responded

Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your recent car purchase. Your feedback is important to us, and we are committed to addressing and rectifying the issues you've raised. We deeply regret any lapses in customer service, as providing a positive and efficient buying experience is our top priority. It's disheartening to hear that you felt neglected during the process, and we want to assure you that your concerns are being taken seriously. Regarding the floor mats, we apologize for any misunderstanding or oversight. We did pull the original window sticker and it states (All Season Front Floormats, Black Rubber). We would never want you to think someone would take the mats out of your vehicle purchase. Please know that your feedback has been shared with our sales team, and we will use it as an opportunity to enhance our customer service training. We value your business, and we want to make things right. If there is anything specific you would like us to address or if you have further details to share, please reach out to our General Sales Manager. Once again, we apologize for any inconvenience you experienced, and we appreciate your patience as we work to improve our services. Best Wishes, BMW Of Orland Park

BMW of Orland Park responded

We're delighted you had a great experience with our team at BMW of Orland Park! It's always wonderful to hear that we can assist in finding the perfect car for our customers. Thanks for choosing us, and sharing your feedback!

BMW of Orland Park responded

James will be touched by this glowing review! Thanks for applauding the efforts of our team at BMW of Orland Park - see you next time!

BMW of Orland Park responded

We're glad to know you had a great experience with our sales team at BMW of Orland Park. Thanks for putting your trust in us - enjoy the ride!

BMW of Orland Park responded

We sincerely apologize for the issues you've encountered with your BMW X5, and we deeply regret the inconvenience you've faced. Your safety and satisfaction are of the utmost importance to us, and we understand that this situation is not in line with the quality of service we strive to provide. We appreciate your feedback and your patience in this matter. We take your experience seriously, and we will do everything in our power to reach a satisfactory resolution. Thank you for bringing this to our attention, and we will make every effort to rectify the situation. Best Wishes, BMW Of Orland Park

BMW of Orland Park responded

We're delighted to hear that you had a simple, hassle-free experience at Zeigler and that you're loving your new 2021 BMW X3! Your satisfaction is our top priority, and we're thrilled that you found the process to be smooth, the car clean, the price fair, and our staff pleasant. Enjoy your new BMW X3 to the fullest, and if you ever have any questions or need further assistance in the future, don't hesitate to reach out. Thank you for choosing Zeigler, and we appreciate your positive feedback! Best Wishes, BMW Of Orland

BMW of Orland Park responded

We're glad to know you enjoy your visits and the variety of cars at BMW of Orland Park. It's great that our tech videos are helpful in explaining things better! Thanks for sharing this positive feedback, we appreciate it!

BMW of Orland Park responded

We're glad to know that you had an excellent experience with James at BMW of Orland Park. Thanks for your kind words - see you down the road!

BMW of Orland Park responded

Thanks so much for the five-star review of BMW of Orland Park! We are thrilled that you loved working with our team. Safe travels!