Alvonte Addison

I went to the Lancaster location with a specific list of options because of a disability and Alvonte made this a great experience even though there was nothing in the area meeting our needs. We decided to options because of a disability and Alvonte made this a great experience even though there was nothing in the area meeting our needs. We decided to bring my wife in and have her decide what was the best for her. In the end we found the car she needed and was happy with. This was a great experience and I would highly recommend this dealership. More

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I found my unicorn! I had specific requests in regard to my Bronco. Found one at a dealer where they couldn't get it transferred and it was sold. I gave up on my searc I had specific requests in regard to my Bronco. Found one at a dealer where they couldn't get it transferred and it was sold. I gave up on my search but they didn't? They kept looking and found exactly what I wanted! Alvonte Addison was the best - personable, engaging, diligent and truly interested in what I wanted. A great experience! More

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The sales experience was great! We appreciate your outstanding customer service and attention to detail. We truly appreciate the way Scott valued our time. Thanks for the help! outstanding customer service and attention to detail. We truly appreciate the way Scott valued our time. Thanks for the help! More

by anmarshall22 Verified Customer Verified Customer

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This was my 1st experience with Chapman of Lancaster. The service was very professional. I was kept fully informed via text, email, and voice calls. The service was very professional. I was kept fully informed via text, email, and voice calls. More

by rhayes6 Verified Customer Verified Customer

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The dealership was very helpful in getting me acquainted with the Expedition. Also, the guy that delivered the new car to my house spent considerable time making sure that I was comfortable with all the bel with the Expedition. Also, the guy that delivered the new car to my house spent considerable time making sure that I was comfortable with all the bells and whistles this car provides. I would recommend this dealership to family and friends. More

by tdubbs0235 Verified Customer Verified Customer

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I can not say enough good things about my experience at Chapman Ford. I contacted them on their website and was responded to in a short amount of time. My spouse recently passed away and I wanted to trad Chapman Ford. I contacted them on their website and was responded to in a short amount of time. My spouse recently passed away and I wanted to trade his truck and my car at the same time to purchase a new vehicle. From start to finish the process was effortless. They actually came to my house to see my vehicles and brought a new Explorer for me to test drive ! Talk about customer service.....everyone that I spoke to was professional and courteous. The main man, Jason, was so easy to deal with. Always returning my calls and answering my questions and meeting my demands. The sales manager, Damien, who came to my home was awesome. The day of my trade was so effortless, from signing papers to having the salesman, Avanti, explain all the bells and whistles on my new Explorer to me. They have definitely earned my business and I will continue to have my new Explorer serviced there. I thank them all for an awesome experience ! Stacy B./ Red Lion PA More

by sadiesmimi75 Verified Customer Verified Customer

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I purchased a used Audi from them. They kept their promise to repair the check engine light, and deliver the car to my home. I would have liked the opportunity to chose to either purchase their in- promise to repair the check engine light, and deliver the car to my home. I would have liked the opportunity to chose to either purchase their in-house warranty or not, rather than them including it on the final purchase invoice without my knowledge. The car drives well, and I had a pleasant experience with the folks there. More

by chrismuhinyi Verified Customer Verified Customer

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I was very pleased with the dealership I was treated fairly I thought the salesperson that worked with me was very knowledgeable and knew a lot about the vehicle that he was trying to sell me or that he fairly I thought the salesperson that worked with me was very knowledgeable and knew a lot about the vehicle that he was trying to sell me or that he sold me and I appreciated the tentativeness of everybody there everyone was eager to help me More

by bobbycoffey52 Verified Customer Verified Customer

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One thing leads to another. 3 hours from home, I needed service. With the help of these wonderful people my disaster turned into a great experience. With a frozen engine, there 3 hours from home, I needed service. With the help of these wonderful people my disaster turned into a great experience. With a frozen engine, there was no way I could make it home. The knowledgeable and reassuring staff patiently explained my options to me and helped me purchase a new vehicle in record time. Everyone from service to sales to management went out of their way to make a very stressful situation better. And to make it better, I got the car I wanted, down to the options and the color! More

by webeebys2 Verified Customer Verified Customer

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I really like this dealership they treat u fair and I have never had a problem with anyone there . I would definitely go back there have never had a problem with anyone there . I would definitely go back there More

by wildflowerbee Verified Customer Verified Customer

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