Alyssa Franks
Alyssa Franks at Volkswagen of Naples

Alyssa Franks

Service Advisor

Volkswagen of Naples

601 Airport Road S
Naples, FL 34104

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4.9
65 Reviews

Languages Spoken

English English

4.9

65 Reviews

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65 Reviews of Alyssa Franks

August 25, 2025

Dealership Rating
Employee Rating

Volkswagen of Naples is a very good Volkswagen dealership. They have good, qualified employees, like Ruben Glamyan and Patti, who is very helpful with finances. And my service manager, Andrew. More

by Harald
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 25, 2025

Volkswagen of Naples responded

Thank you Harold for your feedback and for your purchase! Ruben Glamyan is amazing! He, along with Patti Lowe are an outstanding pairing. They are both very knowledgeable and like to give their customers all the information so they can make the best decisions based on their needs and wants. Enjoy your beautiful new VW!

August 22, 2025

Dealership Rating
Employee Rating

Great service and value from the minute I walked in the door! Adrian made sure I got what I wanted in a new Atlas, and gave me a great deal on my trade as well. The service department here has always been More

by Sandberd
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Adrian Roque

Aug 22, 2025

Volkswagen of Naples responded

Thank you for your purchase and for your review! Adrian is amazing. He listens to his customers and then finds the perfect vehicle based on their needs and wants. He is also very knowledgeable and enjoys sharing his knowledge with his customers. Enjoy your sporty new Atlas!

August 09, 2025

Dealership Rating
Employee Rating

I've bought several cars from Ruben. I trust him, and he knows what he's talking about.I will bought in the future buying cars from Ruben. More

by Harald
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 11, 2025

Volkswagen of Naples responded

Hi Harald, thank you so much for your feedback about Volkswagen of Naples! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again, and have a fantastic day!

August 05, 2025

Dealership Rating
Employee Rating

Ruben is the best person you have there. Very kind and patient was a great help to mep More

by Maxmom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ruben Glamyan

Aug 07, 2025

Volkswagen of Naples responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

July 13, 2025

Dealership Rating
Employee Rating

I went to get my oil changed and Tyler was quick great and brought me a good deal, so I couldn’t resist. More

by MARCELLOGSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patti Lowe, Tyler Ryan , Tyler was great!!!

Jul 14, 2025

Volkswagen of Naples responded

Thank you for your feedback and for your recent purchase! Tyler is very customer focused. He always tries to get the best deals for his customers.

April 02, 2025

Dealership Rating
Employee Rating

Worked with Michael Gahr. Very friendly and easy to deal with. Great dealership and would highly recommend. More

by rmoellenberg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Gahr

Apr 03, 2025

Volkswagen of Naples responded

Thank you for your purchase and for your feedback! Michael is very friendly and very knowledgeable. He enjoys sharing his knowledge with his customers so that they can make an informed car buying decision. Enjoy your new ride!

March 15, 2025

Dealership Rating
Employee Rating

Tyler was fantastic and is very professional Made the lease process very simple. Keeps in touch after the transaction More

by Gubi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patti Lowe, Tyler Ryan

Mar 17, 2025

Volkswagen of Naples responded

Thank you for leasing your new vehicle through Tyler and VW of Naples! Tyler is fantastic. He is very knowledgeable and enjoys sharing his knowledge with his customers. Enjoy your beautiful new VW!

March 14, 2025

Dealership Rating
Employee Rating

Had a great experience purchasing my car with Adrian at Volkswagen of Naples. I would definitely recommend working with Adrian and getting into your new Volkswagen today. More

by Ana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 17, 2025

Volkswagen of Naples responded

Thank you Ana for your purchase and for your shout out for Adrian! Adrian is amazing. He is very knowledgeable and very customer centric. He listens to his customers and tries to find the perfect vehicle based on their needs and wants. Enjoy your beautiful new VW!

February 13, 2025

Dealership Rating
Employee Rating

I have been a loyal client for over 12 years and keep coming back because of the superior service, very friendly and professional every single time! More

by ldlnaples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2025

Volkswagen of Naples responded

Thank you for being a loyal customers of VW of Naples ! We try our hardest to earn your business every time you visit our dealership!

January 27, 2025

Dealership Rating
Employee Rating

Sebastian was wonderful. Knowledgeable, personal and a lot of patience! Thanks to Micky as well! Everyone at the dealership is phenomenal More

by Carol Milove
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 28, 2025

Volkswagen of Naples responded

Thank you Carol for your purchase and for your kind words! Sebastian is wonderful and is very knowledgeable. He enjoys sharing his knowledge with his customers and making sure that you are 100% happy with your car purchasing decision. Enjoy your beautiful new VW!

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