Brian Massoll
Brian Massoll at Volkswagen of Naples
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Brian Massoll

Dealer Principal

Volkswagen of Naples

601 Airport Road S
Naples, FL 34104

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4.7
53 Reviews
4.7

53 Reviews

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53 Reviews of Brian Massoll

March 01, 2024

Dealership Rating
Employee Rating

Beautiful dealership with excellent service by every single staff member. They make sure you are truly taken care of and offer a welcoming and clean environment. Ruben was incredible with the knowledge More

by sarahjculp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Micky Joy, Ruben Glamyan , Ignar “Iggy” Gonzalez, Roy Yonkers

Mar 01, 2024

Volkswagen of Naples responded

Thank you Sarah for your purchase and for your feedback! We try our hardest to make the car purchase process a positive one. Ruben and Iggy both know how to deliver the car and the experience to their customers. Enjoy your beautiful new Tiguan!

February 06, 2024

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Great professional service at the time of my purchase. Clean offices and waiting rooms. Fine inventory on the lot. More

by jcduyal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dylan Maldonado

Feb 07, 2024

Volkswagen of Naples responded

Thank you for your purchase and for your feedback. Dylan is a true professional who knows how to deliver the car and the experience to his customers. Enjoy your new VW!

November 25, 2023

Dealership Rating
Employee Rating

It was a nice experience with nice old people selling cars thanks for the experience ten fifteen More

by D.ANZALONE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patti Lowe, Michael Sarovich , Victor Lopez

Nov 27, 2023

Volkswagen of Naples responded

Thank you for your purchase and for your kind words. We try our hardest to deliver the car and the experience to all of our customers. Enjoy your new VW!

September 21, 2023

Dealership Rating
Employee Rating

This was the second VW that I purchased from them. Everything went smoothly thanks to Tim, Nick, Andrew, Brian and Patti. More

by ericf92191
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Patti Lowe, Nikolas Anastassopoulos, Tim Hall , Andrew Nash (Service Advisor)

Sep 26, 2023

Volkswagen of Naples responded

Thank you Eric for your loyalty and for your purchase! We are very proud of our team and certainly Tim, Nik, Andrew, Brian and Patti are strong members of the team. Enjoy your new ride!

September 02, 2023

Dealership Rating
Employee Rating

I hate this dealership. Waited 3 hours with an appointment for an o2 sensor replacement and had to argue about my extended warranty every time I come in More

by MFOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

September 01, 2023

Dealership Rating
Employee Rating

great purchase experience-everyone I came in contact with was professional, knowledgeable, and went out of their way to be helpful and educate me on the new atlas. More

by jeffbirr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 05, 2023

Volkswagen of Naples responded

Thank you Jeff for your purchase and for your feedback. We have a great team and we are happy that you had the opportunity to work with them on your new Atlas. It is a great vehicle and we hope you have many miles of enjoyment ahead!

July 12, 2023

Dealership Rating
Employee Rating

Keelyn Lockhart is a great sale person. Very knowledgeable and helpful. And the dealership is the best! More

by Carolyn Roth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Micky Joy , Keelyn Lockhart

Jul 13, 2023

Volkswagen of Naples responded

Thank you Carolyn for your purchase and for your review. Keelyn is great and we are happy that you had the opportunity to work with him. He is very knowledgeable about our product line and enjoys sharing his knowledge with his customers. Enjoy your new VW!

May 24, 2023

Dealership Rating
Employee Rating

Can’t believe what they got done for me today! Thank you all so much. More

by ckashay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Schutt, Micky Joy, Skip Roth, Alex Gonzalez, Mike Williams, Patti Lowe , Keelyn Lockhart, Victor Lopez, Justin Marchant

May 25, 2023

Volkswagen of Naples responded

Thank you for your review and for your purchase! We try our hardest to earn your business every time you visit our dealership. Enjoy your new VW!

May 01, 2023

Dealership Rating
Employee Rating

To whom it may concern We bought a 2014 Volkswagen end it had a recall on the water pump since we bought the car and had a service or you dealership for everything. I submitted my paperwork and they denie More

by sambrecas
Recommend Dealer
Yes

Other Employees Tagged: Michael Schutt, Micky Joy, Skip Roth, Alex Gonzalez, Mike Williams , Victor Lopez, Justin Marchant

May 01, 2023

Volkswagen of Naples responded

Mr. Benarroch, thanks for your time today. We understand you are having issues filing for the class action reimbursement. As discussed, please send us those documents and we will see how we can help.

April 01, 2023

Dealership Rating
Employee Rating

Today, we had a wonderful experience at VW Naples. Keelyn was an absolute pleasure to deal with and made everything easy. He is honest, transparent, and not pushy whatsoever. Our interactions with the More

by gatorlover
Recommend Dealer
Yes

Other Employees Tagged: Patti Lowe , Keelyn Lockhart

Apr 03, 2023

Volkswagen of Naples responded

Thank you for your purchase and for your feedback. Keelyn is wonderful! He is very knowledgeable and listens to his customers. He will always go the extra mile to find the perfect vehicle for his customers. Enjoy your new wheels!

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