Alyssa Hoffman
Alyssa Hoffman at Exceptional Motorcar
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Alyssa Hoffman | Page 3

General Manager

Exceptional Motorcar

20891 CR 424
Defiance, OH 43512

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4.9
44 Reviews

Dealership Experience

9 yrs, 2 mos

Industry Experience

9 yrs, 2 mos

Languages Spoken

English English

4.9

44 Reviews

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44 Reviews of Alyssa Hoffman

July 21, 2021

Dealership Rating
Employee Rating

Jeremy was awesome! He made the car buying process very easy. He was never pushy and made us feel very comfortable about buying a vehicle from Exceptional Motorcars. We definitely will be back to buy our n More

by baksak13Kristen Baksa
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Coleman , Quin Fleming, Zak Foltz, Jeremy Hines, Doug Jones Jr, Emilio Pearson, Cory Talbott

July 01, 2021

Dealership Rating
Employee Rating

Sold us a car in November, June comes around and we find the ac does not work. It has never worked they said they would not fix it before even looking at it which clearly says they know it never worked. C More

by 23jman23
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Doug Jones Jr

Jul 15, 2021

Exceptional Motorcar responded

"23jman23", We appreciate the feedback; however, we have reached out to the party that purchased the vehicle. We have documented inspection sheets that are meant to check every vehicle we sell, ensuring that they are in top shape when they are put on our lot. Used vehicles are unpredictable, and unfortunately we cannot tell the future and what problems may occur. The buyer understands that she was offered Extended Vehicle Coverage through AllState, which was declined via a compliance document. This compliance document states that the buyer is aware that these products (Extended Vehicle Coverage, etc.) are available, but has chosen to not purchase them. The temperature started to increase in mid May, and the first we heard about this was late June. We provide a Buyers Guide that list things that can potentially go wrong with used vehicles. We have been very prompt in our responses to the party that bought the vehicle, she even informed us she told you not to leave any sort of feedback because she understood her options at the time of purchase. Unfortunately, issues that arise 8 months after purchase are out of our hands.

Jul 15, 2021

23jman23 responded

June is when it was too hot and that we needed to use the AC. Try and defend your b.s. all you want, make your excuses to not help, your reputation proceeds you. I will make sure I let everyone I know and then some about your actions. Im clearly not the only one this has happened to, like i said the mechanic was not surprised about the multiple leaks in the ac system and that it was sold by you. Why are you wasting your time responding making excuses, if you were worried about poor reviews you would simply do the right thing. However its only about money not customers.

June 23, 2021

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Employee Rating

Sales Team was honest and hard working. Premises was clean and organized. Lot was full of high quality, clean cars and trucks. Refreshing experience. Thanks. More

by brbbroder
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christina Adkins, Quin Fleming, Zak Foltz, Amber Greek, Jeremy Hines, Christina Meiring

April 13, 2021

Dealership Rating
Employee Rating

I Big Thank You to the Exceptional Motorcar staff for making my buying experience so easy! I was in and out less than an hour! We love our new Yukon Denali! More

by Jamie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Coleman , Zak Foltz, Jamie Smiddy

April 13, 2021

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Employee Rating

An amazing place with great customer satisfaction! Very pleased with my purchase with a great staff to work with as well I will be a returning customer in the near future! More

by Mattstapleton007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Coleman , Zak Foltz, Amber Greek, Jamie Smiddy

January 25, 2021

Dealership Rating
Employee Rating

Jamie Smiddy was very nice and professional, mike Coleman was super knowledgeable with financing also super honest , Zak foltz and Alyssa the managers both Greeted me with a smile when I walked in the door, More

by Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Coleman , Zak Foltz, Amber Greek, Jamie Smiddy

January 08, 2021

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Employee Rating

Got 2 trucks from him, good guy. I will be back when I need to buy more.. Professional people, but not too professional. Easy going salesman not pushy at all.. More

by snowmanohio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Smiddy

December 01, 2020

Dealership Rating
Employee Rating

Exceptional Motorcar owners and entire staff were all very personable and helpful on my hunt for my perfect truck. So many options of vehicles to chose from overwhelmed me at first, until I started takin More

by ashleydobbelaere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Coleman , Abbi Cereghin, Amber Greek, Jeremy Hines, Doug Jones Jr, Christina Meiring, Anjuli Root

October 22, 2020

Dealership Rating
Employee Rating

Wide selection, transparent policies, personable and knowledgeable staff. Overall positive buying experience. Vehicle itself was well cared for and ready for me when I arrived to test drive. More

by Paul C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Hines

October 05, 2020

Dealership Rating
Employee Rating

Best place in town to buy a car! Prices are good and they work with you to get you the best deal. Jeremy Hines is an exceptional salesman. Very knowledgeable and not pushy. I will be buying all my ve More

by hiness59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Hines

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