Alyssa Pyle | Page 19

We worked with an amazing sales person!!! We purchased a new car as a surprise for our daughter. Dave made it an amazing experience at an amazing price. He helped set up the surprise with a bi We purchased a new car as a surprise for our daughter. Dave made it an amazing experience at an amazing price. He helped set up the surprise with a big bow on the car! He also took the time to show her all of the important features of her car. We would definitely purchase another car from here. Thanks for the wonderful experience! More

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Great overall experience. I was impressed by how quick the runaround time was to set up an appointment. David dodge was able to fit me right in and made buying a car easy. I was impressed by how quick the runaround time was to set up an appointment. David dodge was able to fit me right in and made buying a car easy. More

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First class operation Our experience couldn’t have gone any smoother, starting with the timely response to my initial email request, to being greeted by the salesperson as Our experience couldn’t have gone any smoother, starting with the timely response to my initial email request, to being greeted by the salesperson as we walked in the door, to having the car all ready for a test drive, to quickly working out a fair deal, to recognizing our loyalty to David Dodge, to presenting the best offer right away. Outstanding service all the way around. That’s why we keep coming back to David Dodge for all our vehicles and all our service needs….because David Dodge is a first class operation. More

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Horrible In April 2015 I bought a brand new 2014 white Dodge Challenger. Over the course of nine months I finally broke 3200miles. On Friday, January 8th I bro In April 2015 I bought a brand new 2014 white Dodge Challenger. Over the course of nine months I finally broke 3200miles. On Friday, January 8th I brought it in for the first time for an oil change and service since I was about to break 3000 miles. Everything went smooth. On Thursday, January 14th I made a call to your service department stating that there is a design issue I am unhappy with that I would like resolved… If you are not familiar with the Challenge models I will explain… In order to open the driver’s side or passenger side door the window must go down about one half inch. It than remains there until the door is shut, then rolls back up. When the temperature is below freezing, as it is most mornings now, both doors and windows are frozen. I must force the door open, risking breaking the window. Once the door is open, it will not shut. The window it in the up position, frozen, not allowing me to secure my door. This has happened multiple times causing me to DRIVE TO WORK IN THE MORNINGS HOLDING MY DRIVER’S SIDE DOOR CLOSED. When I open the passenger door I HAVE TO USE A BUNGIE CORD ACROSS THE CAR TO THE DRIVER’S DOOR, WHICH I AM STILL HOLDING SHUT, TO SECURE THE PASSENGER DOOR. It takes anywhere from 10 to 20 minutes for the car to warm up enough that the windows will go down so I can secure my doors. This needs to be fixed immediately. The above was stated to the service department over the phone and in person on the 14th. They seemed to care and wanted to make sure the issue was resolved. I then received a rental and went on my way awaiting a call in the next few days stating the issue has been resolved and I can pick up my vehicle. On Friday, January 15th I received a voice mail from your service department stating that my car was left outside overnight in the freezing temperatures to recreate the issue. Your service department then stated that there was a sheet of ice covering the car, HOWEVER the doors and windows operated properly without any issue. Since I am a full time first responder paramedic who works 16 hour shift 5 to 7 days a week, it took me a few hours to answer the voice mail. When I made contact with your service department, the absolute earliest I could come in was Monday, January 18th at 7:30am. I said I would be there at that date and time and was told my vehicle would be ready to go with no issue… I didn’t get to your service department until 8:00am. Your service representative assured me everything is working as it should without any issue. The receipt I received that had my original compliant written on it, but it also stated that the issue has been resolved. Since I was a half hour late, I expected to pay and by on my way, but my vehicle was not ready… Twenty minutes go by and my vehicle is still not ready... Now I am at risk of being late for work. I was the only customer in the service department… Around 8:30am my vehicle is pulled out front “ready to go.” As I am walking up to my vehicle I notice my driver’s side door is open… I get in my vehicle and the window is frozen in the up position and I am unable to secure my door. I drive right back into the service area with my driver’s side door open. Everyone seemed to disappear and the service representative I was dealing with was now dealing with a customer. She notices me standing there. I am making it known I cannot secure by door by trying to shut it multiple times without success and questioning why she told me everything was fixed when it clearly is not. She then tells me I need to let my car warm up before everything starts working properly and for my door to close… THE SAME PERSON TOLD ME MINUTES AGO EVERYTHING IS WORKING FINE WITHOUT ISSUES, NOW SHE TELLS ME IT NEEDS TO TAKE TIME TO WARM UP BEFORE IT WORKS. THIS IS THE ISSUE I BROUGHT IT IN FOR!!! IT’S ALL WRITTEN DOWN!!! AND IT WAS NOT FIXED AFTER MULTIPLE TIMES YOUR SERVICE DEPARTMENT TOLD ME IT HAS BEEN RESOLVED!!! NO ONE SHOULD HAVE TO WAIT TO CLOSE THEIR CAR DOORS BECAUSE IT IS COLD OUT!!! I’VE BEEN AN INFANTRY SERGEANT FOR SIX YEARS, BUT LESS THAN AN HOUR IN YOUR SERVICE DEPARTMENT HAS ME READY TO LOSE MY MIND!!! I got right back in the same rental I just dropped off and left. Once I pick up my Challenger today, I WILL NEVER step foot into David Dodge again. Not only did your company waste my money, but you also wasted my time. I selected all of the names below in the "employee's worked with" because when one of you fails a customer, you all fail. SGT David C. Curry Jr. NRP More

by davidccurryjr Verified Customer Verified Customer

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2016 JEEP CHEROKEE LATITUDE LEASE STEVE ELLIS MY SALESMAN ALYSSA AND DAWN DID A GREAT JOB ON MY LEASE ON JAN 9 2016. STEVE WAS GREAT IN GETTING BACK TO ME DURING THE SALES PROCESS BEFO STEVE ELLIS MY SALESMAN ALYSSA AND DAWN DID A GREAT JOB ON MY LEASE ON JAN 9 2016. STEVE WAS GREAT IN GETTING BACK TO ME DURING THE SALES PROCESS BEFORE THE FINAL DEAL WAS MADE. I HAD LEASED A DODGE CHARGER BACK IN JUNE AND THE SAME CREW DID A GREAT JOB ALSO. I WOULD RECOMMEND THEM TO ANYONE LOOKING FOR A NEW DODGE OR JEEP. FRANK CONLAN More

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No pressure Looked at jeep wranglers on line and inquired about the internet price. Received answer within 4 hours. Went to the dealership to look further into, a Looked at jeep wranglers on line and inquired about the internet price. Received answer within 4 hours. Went to the dealership to look further into, and dealt with a salesman named Ed Belonga. He worked with me on my trade in to get to the bottom line I was aiming for. The jeep was still in transit, due to reach the dealership any time that day. He even offered to deliver it to our house so my wife and I would not have to go back ,however shortly after he offered it arrived, was quickly detailed and inspected, filled up and ready to go. We own 3 jeeps, but this transaction was the first at David Dodge, but it will be the first place I look when we are in the market for a new one. More

by BDEEMCC Verified Customer Verified Customer

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First Time Lease Leasing after over 50 years of periodically painful purchasing has begun. Ken Gray & Jason Finley guided apprehensive amateurs through the process rel Leasing after over 50 years of periodically painful purchasing has begun. Ken Gray & Jason Finley guided apprehensive amateurs through the process relatively easily. David Dodge has provided excellent sales & service for us during the past 6 years & 3 new vehicles. All the people in the service department have been great !! Feels like visiting good friends !! ~~~ More

by S.Elf Verified Customer Verified Customer

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Easy Purchase, No Games! I want to thank Brian, Alyssa and Jan for a great transaction. My wife and I have been to several dealers in the past week or so and had gotten the r I want to thank Brian, Alyssa and Jan for a great transaction. My wife and I have been to several dealers in the past week or so and had gotten the run around on multiple occasions. But Alyssa and Brian came through for us and rose above all the other dealers. Not only did I get a fair price without the negotiation game but more importantly than that, there were no surprises when we arrived on site to complete the sale. We drove over 2.5 hours in traffic, rain and fog last night to complete the deal. Upon arrival Brian had all of our paperwork prepared and ready to go for us. He really cared for our time and the long drive we had to return home. A few minutes in the finance office and we were on our way home! Thank you Jan for respecting our time! Thank you Brian, Alyssa and Jan for a great experience and a great Willy's Wrangler! More

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RAM 2500 Mega Cab Diesel I found the perfect truck for me and it happened to be at David Dodge in Pennsylvania. I dealt with Alyssa Mumley over the internet and we came to an I found the perfect truck for me and it happened to be at David Dodge in Pennsylvania. I dealt with Alyssa Mumley over the internet and we came to an agreement on the price. I made my plans, I flew up from Florida, Joshua Fitts picked me up at the airport at 8:30am on a Saturday morning and drove me to the dealership. We checked out the truck, did some paperwork with Ryan Crocamo and I was on my way. I was ready start driving back to Florida before 11:00am, I think. Everthing went so smooth. Everyone was very nice. It was nice of Josh to pick me up at the airport before the dealership even opened for the day. Great service. Even though I had to travel from Florida to Pennsylvania to get the truck, It was worth it !! More

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THE BEST They gave us the BEST deal out of all the dealerships by almost $100 per month! Of course, this quickly made us jump over to PA (from Jersey) to chec They gave us the BEST deal out of all the dealerships by almost $100 per month! Of course, this quickly made us jump over to PA (from Jersey) to check out the car of my dreams! We worked with Alyssa over the internet and by phone and met with Jerry once we were at the dealership. Everyone was friendly and I was driving my car home in a couple of hours! This is the best experience I have had when leasing a vehicle. I highly recommend David Dodge Jeep Chrysler. More

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