Tony Lemaster

Tony the General Manager and Allyssa the sales rep was horrible to deal with. They were absolutely unprofessional. Edited response* The response from the dealership to my honest review appears to be m horrible to deal with. They were absolutely unprofessional. Edited response* The response from the dealership to my honest review appears to be mixing me up with a different buyer. Not surprised seeing all the negative reviews from others. More

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I did not have Tony I had John. When purchasing my vehicle I felt pushed to purchase and I could not get a word in. I barely had time to think and really look at the car I purchased When purchasing my vehicle I felt pushed to purchase and I could not get a word in. I barely had time to think and really look at the car I purchased More

by shamika165 Verified Customer Verified Customer

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We were promised a full tank of gas, received rhe car with less than half a tank. The signing of the paperwork took almost an hour, without any financing. We were given only one key and told that the se with less than half a tank. The signing of the paperwork took almost an hour, without any financing. We were given only one key and told that the second key MAY arrive with the title. That sounds very bogus to me. More

by kingrob27527 Verified Customer Verified Customer

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I brought my vehicle to the dealership to address an oil leak that I was told would be covered under my extended warranty. Initially, the service department informed me that the required part was on backord leak that I was told would be covered under my extended warranty. Initially, the service department informed me that the required part was on backorder, but assured me that all repairs would be covered the following day however, I was told the repair was no longer covered because the vehicle was still protected under the original drivetrain warranty and that I would now be responsible for a $200 diagnostic fee. The conflicting information was frustrating and disappointing. I explained that I did not believe I should be charged for a repair I had previously been told was covered when I requested to speak to the service manager the interaction became increasingly unprofessional. The manager was condescending, and during the conversation made an inappropriate remark asking whether I made a habit of stealing money from people when discussing the disputed fee, recognizing that the discussion was no longer productive. I I requested that they bill me and return my key so that I could leave. The manager refused to do either. I’ve been informed the staff that my husband would come retrieve the keys and that I intended to leave using my spare set at that point the situation escalated significantly to members of the service department. Use their personal vehicles to block me in while another employee aggressively banged on my window and yelled at me feeling unsafe. I called 911 after hearing the disturbance in the background, the dispatcher advised me to remain in my vehicle into law enforcement arrived. Once the police arrived. The manager’s demeanor changed entirely. The responding officer escorted me back into the dealership so that I could retrieve my keys and cancel my warranty coverage. This was one of the most disturbing and unprofessional customer service experiences. I have ever encountered the lack of communication, professionalism and respect throughout the situation was unacceptable. More

by mlsellers1 Verified Customer Verified Customer

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The people at the dealership with friendly and easy to work with to complete the purchase of the car. work with to complete the purchase of the car. More

by mjwanne Verified Customer Verified Customer

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They pulled a bait & switch on the finance I was in for the 60 mo 0 % no payment for 90 days and they to give me 84 mo & 7.49 % the 60 mo 0 % no payment for 90 days and they to give me 84 mo & 7.49 % More

by cwayneward52 Verified Customer Verified Customer

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Good experience and price,process could have been easier and more informative on payment rates and such, the salesmen and financial lady we worked with were awesome and more informative on payment rates and such, the salesmen and financial lady we worked with were awesome More

by rridenhour Verified Customer Verified Customer

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Jacob was exceptionally nice and accommodating. I didn’t feel pressured in anyway. Tony was very nice and kind also. I didn’t feel pressured in anyway. Tony was very nice and kind also. More

by stlc.fan Verified Customer Verified Customer

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fast and very professional. addressed the situation in finding new car and i highly recommend her to anyone else looking for a differant vehicle. i dont recall the others that addressed the situation in finding new car and i highly recommend her to anyone else looking for a differant vehicle. i dont recall the others that you have listed for rating in service and sales More

by mulchhead Verified Customer Verified Customer

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We had good experience with Ali, she helped us interms of paper work and documentation paper work and documentation More

by tripurari.srinivas Verified Customer Verified Customer

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