Alyssa Roybal
Alyssa Roybal at Clement Hyundai

Alyssa Roybal | Page 24

Service Advisor

Clement Hyundai

500 Clement Point Drive
Wentzville, MO 63385

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4.5
349 Reviews
4.5

349 Reviews

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349 Reviews of Alyssa Roybal

August 04, 2023

Dealership Rating
Employee Rating

I was overcharged and had to prove the published rate. In addition, the dealership made it feel like it was my fault. This place is completely disorganized and I little faith they are trustworthy. More

by fmgsjeff
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Jay Brown , Chris Bone, Byron Green, Kevin Ormsbee

Aug 04, 2023

Clement Hyundai responded

Thank you for leaving us feedback. I would like to speak with you directly please contact me at Chris.Bone@clementhyundai.com. I would like to figure out what happened so we do not make the same mistake twice.

August 04, 2023

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The people are nice and want to help, but they are limited in what they can do due to low staffing in the service department and low numbers of rental vehicles available for the extensive time they ne More

by anastasiacaldwell
Service Price Transparency
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Recommend Dealer
Yes
Aug 04, 2023

Clement Hyundai responded

Please contact me at Chris.Bone@clementhyundai.com I would like to see how I can help with your service issues.

Aug 04, 2023

Clement Hyundai responded

Hello Anastasia, thank you for taking the time to leave us this feedback. We value you and always strive to provide the best customer service, and we are sorry that there were hiccups along the way. Feel free to reach out to us if something comes up! Sincerely, Your Friends at Clement Hyundai

August 03, 2023

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They got to work down in a timely matter. And they fixed everything that I asked him to fix. They do good work. More

by Rose Ann Hasek
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jay Brown , Byron Green, Kevin Ormsbee

Aug 04, 2023

Clement Hyundai responded

Hello Rose, thank you for leaving us a five star review. Let us know if there is anything we can help with in the future. Take care! Sincerely, Your Friends at Clement Hyundai

August 03, 2023

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Everyone was polite courteous and respectful. I drilled the guys with open ended questions non stop and they answered every single question quickly and with answers that left me happy knowing I p More

by chilliman11
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Recommend Dealer
Yes

Other Employees Tagged: Jay Brown , Byron Green, Kevin Ormsbee

Aug 04, 2023

Clement Hyundai responded

Hello, thank you for taking the time to leave us a review and for those kind words. We greatly appreciate you and hope to serve you again! Sincerely, Your Friends at Clement Hyundai

July 30, 2023

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It took a while to get an appointment to fix my recall, then they said the part now wasn’t in and they had just used it before I got there- i learned this when I pulled up to the service window, then mirac More

by Kik
Recommend Dealer
No

Other Employees Tagged: Jeff Jackman

Jul 30, 2023

Clement Hyundai responded

Sorry for your poor experience please contact me directly at chris.bone@clementhyundai.com so we can try to figure out a resolution

July 28, 2023

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Didn't seem to know of the service campaign for the steering wheel lock but service lady found out and everything went good. More

by JSR923
Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2023

Clement Hyundai responded

Hello, thank you for taking the time to leave us a review and for the feedback. Feel free to let us know if anything comes up that we can help with! Sincerely, Your Friends at Clement Hyundai

July 26, 2023

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I haven’t had a bad experience yet with this dealership. Always friendly and reliable. More

by mccormackiam
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Recommend Dealer
Yes

Other Employees Tagged: Evangeline Sutton

Jul 26, 2023

Clement Hyundai responded

Hello, thank you for taking the time to leave us a review. We are happy to help and greatly appreciate the opportunity to earn your business! Sincerely, Your Friends at Clement Hyundai

July 24, 2023

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Very helpful. Easy and quick experience. Scheduling was simple as well. Overall great experience at Clement. More

by guyot93
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Recommend Dealer
Yes

Other Employees Tagged: Michael Arnold

Jul 24, 2023

Clement Hyundai responded

Hello, thank you for taking the time to leave us a review and for those kind words. We greatly appreciate you and hope to serve you again! Sincerely, Your Friends at Clement Hyundai

July 22, 2023

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When I bought my Hyundai I purchased, I bought it from a different dealer & I knew i was going to Clement for my service. Clement has been a great place for my service & if I decide to buy another automobi More

by debbie0543
Service Price Transparency
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Recommend Dealer
Yes
Jul 24, 2023

Clement Hyundai responded

Hello Debbie, thank you for taking the time to leave us a review and for those kind words. We greatly appreciate you and hope to serve you again! Sincerely, Your Friends at Clement Hyundai

July 22, 2023

Dealership Rating
Employee Rating

I can never get my car serviced, there are very few service technicians so you may have to wait weeks to a month just to get a nail out of tire or oil change. They are nice enough about but still. More

by premmious
Service Price Transparency
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Recommend Dealer
No
Jul 24, 2023

Clement Hyundai responded

I'm sorry for the delay we are extremely busy as a shop right now we do always offer that you can drop the car of instead of an appointment so we can get to it sooner, if you would like to discuss this further please contact me at Chris.Bone@clementhyundai.com Thank you, Chris

Aug 03, 2023

Clement Hyundai responded

The warranty company tells us what we can and cant replace we have to follow their process and if they say the rotors need turned then we have to start there, if they say they can be replaced we replace them we do not want to drag the process out for you we just have rules that we have to follow.

Aug 03, 2023

premmious responded

so I was told that you guys would contact me as soon as a car is available for me to drive and be able to go to work and it’s been 2-3 weeks and no one has called yet. You guys are 45 minutes away so I will definitely need a car. I shouldn’t have to keep driving and wasting another day to keep getting my rotators turned, this car is 9 months old, so obviously something is wrong with these rotors so just replace them. Thanks

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