Amanda Carr | Page 2

This is the place to go if you’re looking for a new Lexus. Ussa provided me with the absolute best customer service ever! He made the entire experience pleasant and not stressful. I drop away with Lexus. Ussa provided me with the absolute best customer service ever! He made the entire experience pleasant and not stressful. I drop away with a new car today after Ussa spent 2 hours setting up all my technology and options. So helpful. Went above and beyond my expectations! More

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I needed to trade my car and purchase another one. I was told it would be an impossible task ,however the team of sales, finance and service center at Watertown made it possible within days. I appreci I was told it would be an impossible task ,however the team of sales, finance and service center at Watertown made it possible within days. I appreciate them all And Many thanks to Kevin Silva for his assistance and patience with every detail. More

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I have been coming here for over 25 years to service my 2006 Lexus GS 300 and my 1992 Lexus ES 300! Amazing people, so professional so honest so courteous. And they treat me like family. Big shout out to e 2006 Lexus GS 300 and my 1992 Lexus ES 300! Amazing people, so professional so honest so courteous. And they treat me like family. Big shout out to everybody at the Lexus Of Watertown family. They are the best. And they are honest. More

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Bought a brand new car. Has had many issues. The Manager of sales told me that it is not their fault the car was defective. If I wanted to trade it and not continue to fi Has had many issues. The Manager of sales told me that it is not their fault the car was defective. If I wanted to trade it and not continue to fix it I could do so but obviously I would be losing money! The car started having issues 5 days after i bought it and it took over a month for them to take me seriously. Imagine selling a 45k car and not being able to stand by that product and hiding behind warranty. I made the worst mistake and will never buy another Lexus . And it's pointless to contact the Lexus Corporate because they will also hide behind the warranty. You do not get what you paid for!!!! However, I truly thank Amanda and the shop foreman, Paul for being the only ones that care and have been helpful. The only ones that took my concerns seriously. Besides Amanda and Paul , overall experience has been horrible especially because I had to go there 5 times before being taken seriously. Lexus is lucky to have them. Maria kept dismissing me and acting as if I was making the issue up even though I had recordings. She kept saying the car is fine and these are just characteristic noises of a new car. Let me tell you, it wasn't normal, all brake related, very important in a car as everyone knows! I have multiple emails and appointment records to prove I tried so hard to get someone's attention. More

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Excellent service, always on time and efficient. The sales experience was smooth and easy with a great agent Leon Barnes arranging the right care for me! The sales experience was smooth and easy with a great agent Leon Barnes arranging the right care for me! More

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Excellent sales and service experience. I have purchase two vehicles over the years and both of them have been great. In my recent purchase of a 2022 RX 350 I worked with Leon who was ver I have purchase two vehicles over the years and both of them have been great. In my recent purchase of a 2022 RX 350 I worked with Leon who was very professional, knowledgeable, courteous and patient. He gave me great advice and am very satisfied with my choice. In addition, the service department has been consistently dependable and top of the line over the years. More

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First time I buy a car from a dealer and what a great experience me and my family had at Lexus of Watertown! Thank you to the Sales Department especially Leon Barnes and Financing department William experience me and my family had at Lexus of Watertown! Thank you to the Sales Department especially Leon Barnes and Financing department William Gutin and Catherine Rogers for assisting in finding us and getting our dream vehicle! From day 1, our experience at Lexus of Watertown could not be better. We went to other dealers before stopping by at this dealer and while at other dealers we were told there were no vehicles to do test drive, the minute we stepped in the dealer we were able to do a test drive! With that experience, me and my wife decided a Lexus car was the one we wanted. Once again, thank you Leon, William, and Catherine for a great experience during this process from doing a test drive to taking an NX home! -Tito J More

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I'm not one to talk positively about car dealerships since my past experiences have not been that great. However, after purchasing my third car from LoW I can honestly say the whole team is honest, hard since my past experiences have not been that great. However, after purchasing my third car from LoW I can honestly say the whole team is honest, hard working, and caring. My initial experiences weren't great. After reaching out to management they did everything they could to fix the relationship with the customer. Shop LoW and buy with confidence. Talk to a manager if you're not completely satisfied, it'll do wonders. So thank you Rifang Xiao my sales rep. More

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It is really a good dealership and excellent service. I love this place and people here. love this place and people here. More

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We recently purchased our second Lexus, both from Lexus of Watertown. Our experience was amazing as the level of professionalism and ease of shopping and purchasing continues at the highest level. Our sale of Watertown. Our experience was amazing as the level of professionalism and ease of shopping and purchasing continues at the highest level. Our salesperson, Ussa, couldn't have been more helpful. We are also pleased our former 350RX will remain in the family for our son and soon to be daughter in law...so happy we are able to have them enjoy the many more miles. The service team deserves accolades as well since they performed the necessary manufacturer's suggested maintenance in a timely / professional manner. Amanda and her team are the best!! Thank you Lexus of Watertown for keeping our family outfitted with such wonderful vehicles offering safety and elegance! More

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