Amanda Denyse

I had appt for 9 for oil change, tech said would be ready around 10 as I was waiting at dealership. At 10:07 received the video from tech with their report. At 10:45 still sitting waiting to be called (car w around 10 as I was waiting at dealership. At 10:07 received the video from tech with their report. At 10:45 still sitting waiting to be called (car was done with mechanic sitting back in spot I left it), I finally went to ask status and he apologized that they were so busy and overbooked. He was nice but appeared stress with how busy it was, although he did walk me to my car Other note my account for some reason didn't have the maintenance plan populated so there was going to be a charge... I did speak with finance who was able to correct that for me More

by Smarando Verified Customer Verified Customer

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Awesome, good what more do you want. I have nothing more to say about them. I have nothing more to say about them. More

by PLBNC1965 Verified Customer Verified Customer

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We were very please with Sadik and Anthony in finance--really strong and made the whole process easy and stress free finance--really strong and made the whole process easy and stress free More

by GHENDER101 Verified Customer Verified Customer

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Chek in went smoothly, person was very polite and professional, service tech sent me the video with detail explanation and work was completed earlier than expected. professional, service tech sent me the video with detail explanation and work was completed earlier than expected. More

by JMFRAWLEY Verified Customer Verified Customer

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Worst service advisor On his phone d doesn’t acknowledge customer who have appointment or not that come in. I will never come to this service or for purchase of vehicle here even tho I had purc acknowledge customer who have appointment or not that come in. I will never come to this service or for purchase of vehicle here even tho I had purchased bronco previously from here. Worst customer service. More

by Raptor Verified Customer Verified Customer

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Ronald Draves was good to his word! He really came through, like he said he would. Thanks Ron! He really came through, like he said he would. Thanks Ron! More

by PAULRLYONS Verified Customer Verified Customer

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customer service was fantastic got me in right away as soon as I walked through the door soon as I walked through the door More

by AVVONSMITH Verified Customer Verified Customer

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Great experience, Service Advisor Michael Hunter provided very helpful and timely updates throughout the repair process. also Service Technician Matthew Tetreault performed an easy to understand Video inspec very helpful and timely updates throughout the repair process. also Service Technician Matthew Tetreault performed an easy to understand Video inspection of my vehicle. All repair work was done in a timely and very satisfactory manner. Highly recommended More

by DDENEAU1 Verified Customer Verified Customer

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I do find Ford of Latham a great dealership with excellent service and staff. I give it 5 stars excellent service and staff. I give it 5 stars More

by LRAIDERONE Verified Customer Verified Customer

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Everyone was very courteous and kept me updated on my car and also walked me through all the recommended items. and also walked me through all the recommended items. More

by DKKREIS07 Verified Customer Verified Customer

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