Amanda Denyse | Page 3

Great experience, Service Advisor Michael Hunter provided very helpful and timely updates throughout the repair process. also Service Technician Matthew Tetreault performed an easy to understand Video inspec very helpful and timely updates throughout the repair process. also Service Technician Matthew Tetreault performed an easy to understand Video inspection of my vehicle. All repair work was done in a timely and very satisfactory manner. Highly recommended More

by DDENEAU1 Verified Customer Verified Customer

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I do find Ford of Latham a great dealership with excellent service and staff. I give it 5 stars excellent service and staff. I give it 5 stars More

by LRAIDERONE Verified Customer Verified Customer

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Everyone was very courteous and kept me updated on my car and also walked me through all the recommended items. and also walked me through all the recommended items. More

by DKKREIS07 Verified Customer Verified Customer

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Would not have anything to do with this dealership, they do not go to bat for you when there is a big problem and your warranty is 2 (two) days expired. Any other dealership would have back dated the servic do not go to bat for you when there is a big problem and your warranty is 2 (two) days expired. Any other dealership would have back dated the service date or fought with Ford to have it covered. More

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Everyone at Ford of Latham was easy to deal with from the trade in evaluation, ordering process, and the final purchase of my new truck. trade in evaluation, ordering process, and the final purchase of my new truck. More

by WVFARMER Verified Customer Verified Customer

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great experience, all of the staff was very helpful, much appreciated and easy process , thanks! appreciated and easy process , thanks! More

by RYANJPELTON Verified Customer Verified Customer

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Quick,easy process to obtain new lease. The staff are pleasant and accommodating. Love the website to complete before visit. The staff are pleasant and accommodating. Love the website to complete before visit. More

by KROSEBRO Verified Customer Verified Customer

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Very disappointed in this dealership. Only had one key available, asked for a second one, first told it came with only one, but when my husband challenged the manager, Trevor, he said tha Only had one key available, asked for a second one, first told it came with only one, but when my husband challenged the manager, Trevor, he said that he would have another one made for us at their cost. We bought the car on 4/4, have not heard back from him. I also have been texting our salesperson, Nat, since Saturday and he has not called me back, just to let me know the status of the key. Additionally he never called me back to say thank you for buying the car, since he was not even there when we picked up the car on Friday 4/4. Not satisfied at all. We spent over 30K for this car, but no one seemed to be pleased with the sale. No one even showed us all the different options on the car. Very slow to act and we do not have time to waste sitting around waiting for them to help us. This process just took way too long, and we still did not get everything we needed. Very annoyed and disappointed in the service. More

by LSCUTARI2 Verified Customer Verified Customer

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They kept me well informed on the status of my vehicle and returned it to me in cleaner than when I brought it in The new vehicle I purchased had a dent in it and they pointed it out to me and are work and returned it to me in cleaner than when I brought it in The new vehicle I purchased had a dent in it and they pointed it out to me and are working to fix it at no charge to me. Very honest and responsible individuals More

by PMWATERVLIET Verified Customer Verified Customer

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Very pleased. Always hesitant to bring my car to the dealer bc of the cost. Thought had oil leak , Surprised when they called to say they couldn’t find a leak prob Always hesitant to bring my car to the dealer bc of the cost. Thought had oil leak , Surprised when they called to say they couldn’t find a leak probably was split when I got an oil change. Everyone I dealt w was pleasant and professional. More

by mel2kaz Verified Customer Verified Customer

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