Amanda Newton | Page 10

Service department is wonderful, timely, and professional. The sales department however is consistently dismissive and unprofessional. I got a text from McDonald Toyota offering a competitive of professional. The sales department however is consistently dismissive and unprofessional. I got a text from McDonald Toyota offering a competitive offer for my car while I am waiting for service to get done. I went to ask the sales team and they act like it was a burden to look at the car. Why would you text me to look at the car if you don't want to actually look at it? Big "oh wait I actually have to do my job?" energy. They then proceeded to take an hour looking at the car and waiting for the quote to come in, after I had waited an hour for service mind you on my lunch break. When it was all said and done they come back with an offer that is $180 over my break even point. I would recommend that McDonald Toyota stop using text offers for people in the service center unless they can 1.) give actually competitive offers and 2.) do the appraisal in a timely fashion. More

by ReviewMan Verified Customer Verified Customer

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I've never had any issues with this dealership when it came to purchasing our RAV4 last year, or getting servicing done on it. came to purchasing our RAV4 last year, or getting servicing done on it. More

by MrJayMaul Verified Customer Verified Customer

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Every time I come for service there is always an awkwardness when i pull in. This time a woman was talking to 2 service guys personal business. She could have acknowledged my presence and said someo awkwardness when i pull in. This time a woman was talking to 2 service guys personal business. She could have acknowledged my presence and said someone will be right with you. Another guy was on the phone with a customer, he saw me and should have raised a finger to say someone will be right with you. I could not hear the video recording of the inspection. When I made the appointment, I forgot to ask one question. I called back and left a message and did not receive a call back. More

by Kathy Verified Customer Verified Customer

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In and out very quickly for my regular oil change. Easy to schedule online. Superior waiting area, which is why I keep coming back! Easy to schedule online. Superior waiting area, which is why I keep coming back! More

by KAYLEYWILL Verified Customer Verified Customer

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Great job handling the recall of my car. Service was very good, good communication with Amanda. Thanks!! Service was very good, good communication with Amanda. Thanks!! More

by gail_shatz Verified Customer Verified Customer

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A couple years ago I was told the clicking noise in my front end was due to a faulty CV Axle needed replaced and now I'm being told there's no faulty CV nor anything else. front end was due to a faulty CV Axle needed replaced and now I'm being told there's no faulty CV nor anything else. More

by KRISTIELARA Verified Customer Verified Customer

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Awesome customer service! ! Best Toyota dealership is Colorado by far. I will definitely return in the future. ! Best Toyota dealership is Colorado by far. I will definitely return in the future. More

by snowmaker10 Verified Customer Verified Customer

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Good contact with mechanic Answered my questions. Overall, good experience; did not oversell me on needed repairs Overall, good experience; did not oversell me on needed repairs More

by Redlegmo63 Verified Customer Verified Customer

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The service was great. Only thing that could have been better was a call when the tires arrived so I could have gotten my appointment sooner. Only thing that could have been better was a call when the tires arrived so I could have gotten my appointment sooner. More

by mjodm Verified Customer Verified Customer

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Efficient, professional, knowledgable, good reliable product, nice customer waiting area, able to watch mechanic doing service repairs. product, nice customer waiting area, able to watch mechanic doing service repairs. More

by harlingrj Verified Customer Verified Customer

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