Amanda Newton | Page 10

Amanda was good to work with. I was disappointed that the temperature problem was not resolved. I will monitor the ambient temp reading for another week and contact McDonald if it I was disappointed that the temperature problem was not resolved. I will monitor the ambient temp reading for another week and contact McDonald if it is still not reading the correct outside temp +/- The person that took me home was great. The person that picked me up and took me back to McDonald was poor More

by Pddahlgren Verified Customer Verified Customer

Report | Print

We brought our 21 Sienna in for an oil change and a diagnostic for a popping sound in the front end. The mechanic stated that the popping sound could not be duplicated. I called in to speak with Amanda diagnostic for a popping sound in the front end. The mechanic stated that the popping sound could not be duplicated. I called in to speak with Amanda and asked if I could do a test drive with the mechanic to duplicate the sound. As soon as they pulled the van into the service drive it popped loud. We were then able to duplicate the sound numerous times in front of multiple staff and the mechanic. My husband who was a mechanic in the military said it was probably a CV joint or the axel. Mechanic said it was the brakes slipping. Even though the mechanic had already passed the brakes on the multipoint inspection. We agreed for them to keep it overnight and "try a few things". After getting no phone calls the next day I called in and talked with Amanda. She stated that the mechanic tried the brake shims, but it didn't work. Then he found there was play in the front right axel (which he had also passed upon the initial inspection) and is now ordering parts. They told us to take our van home until parts got in early the next week. That was July 9th. It is now more than a week later, and we still haven't heard from them. Plus, the popping is getting a lot worse. More

by darryllmoosher17 Verified Customer Verified Customer

Report | Print

Good experience. Wait was less than I was told. Waiting is nice and quiet . I loved the refreshments. Wait was less than I was told. Waiting is nice and quiet . I loved the refreshments. More

by gwfly00 Verified Customer Verified Customer

Report | Print

I love this Dealership! McDonald Toyota Greeley! They always take good care of me and my vehicle. Always super happy with them!! McDonald Toyota Greeley! They always take good care of me and my vehicle. Always super happy with them!! More

by sjcalato Verified Customer Verified Customer

Report | Print

Amanda was professional, courteous, and pleasant throughout our interactions. She communicated clearly and made sure I got the answers and service I needed. throughout our interactions. She communicated clearly and made sure I got the answers and service I needed. More

by maryadel Verified Customer Verified Customer

Report | Print

Everyone was very nice. The work was completed quickly and professionally. I was there only an hour! The work was completed quickly and professionally. I was there only an hour! More

by Tracylee948 Verified Customer Verified Customer

Report | Print

Service department is wonderful, timely, and professional. The sales department however is consistently dismissive and unprofessional. I got a text from McDonald Toyota offering a competitive of professional. The sales department however is consistently dismissive and unprofessional. I got a text from McDonald Toyota offering a competitive offer for my car while I am waiting for service to get done. I went to ask the sales team and they act like it was a burden to look at the car. Why would you text me to look at the car if you don't want to actually look at it? Big "oh wait I actually have to do my job?" energy. They then proceeded to take an hour looking at the car and waiting for the quote to come in, after I had waited an hour for service mind you on my lunch break. When it was all said and done they come back with an offer that is $180 over my break even point. I would recommend that McDonald Toyota stop using text offers for people in the service center unless they can 1.) give actually competitive offers and 2.) do the appraisal in a timely fashion. More

by ReviewMan Verified Customer Verified Customer

Report | Print

I've never had any issues with this dealership when it came to purchasing our RAV4 last year, or getting servicing done on it. came to purchasing our RAV4 last year, or getting servicing done on it. More

by MrJayMaul Verified Customer Verified Customer

Report | Print

Every time I come for service there is always an awkwardness when i pull in. This time a woman was talking to 2 service guys personal business. She could have acknowledged my presence and said someo awkwardness when i pull in. This time a woman was talking to 2 service guys personal business. She could have acknowledged my presence and said someone will be right with you. Another guy was on the phone with a customer, he saw me and should have raised a finger to say someone will be right with you. I could not hear the video recording of the inspection. When I made the appointment, I forgot to ask one question. I called back and left a message and did not receive a call back. More

by Kathy Verified Customer Verified Customer

Report | Print

In and out very quickly for my regular oil change. Easy to schedule online. Superior waiting area, which is why I keep coming back! Easy to schedule online. Superior waiting area, which is why I keep coming back! More

by KAYLEYWILL Verified Customer Verified Customer

Report | Print