Amanda Young | Page 39

Customer-centric experience Service advisors were very helpful and friendly. The waiting room was clean and comfortable and the work done on my car was completed in a timely mann Service advisors were very helpful and friendly. The waiting room was clean and comfortable and the work done on my car was completed in a timely manner. More

by Tman Verified Customer Verified Customer

Report | Print

Very professional Great dealer to do business with.very efficient and got the job done on the time frame they had told me.They washed my car for me also. Great dealer to do business with.very efficient and got the job done on the time frame they had told me.They washed my car for me also. More

by Robertson1446 Verified Customer Verified Customer

Report | Print

Recall service Everyone was very nice and courtesy. Helpful and explained everything very thoroughly. One of the best customer service experiences I've had. Will de Everyone was very nice and courtesy. Helpful and explained everything very thoroughly. One of the best customer service experiences I've had. Will definitely go back again More

by GSANTANA339 Verified Customer Verified Customer

Report | Print

Warranty recall and first service I was thrilled with the video technology allowing me to be kept up to date on what was being done to my car. The technician thoroughly explained what I was thrilled with the video technology allowing me to be kept up to date on what was being done to my car. The technician thoroughly explained what had been completed and did an excellent job with the car. Thank you! More

by Madisonmazda3 Verified Customer Verified Customer

Report | Print

Satisfactory Service Always love visiting my Mazda Family. Their service is impeccable. Thank you to all that work there. You really know how to make someone feel welcome! Always love visiting my Mazda Family. Their service is impeccable. Thank you to all that work there. You really know how to make someone feel welcome!!! . More

by kvdavis Verified Customer Verified Customer

Report | Print

Pass the buck I purchased a 2017 Certified MX5. The day after I purchased the car I had an issues with the Nav system. I would ask it"Where is the nearest Kohl's" I purchased a 2017 Certified MX5. The day after I purchased the car I had an issues with the Nav system. I would ask it"Where is the nearest Kohl's", it answered "request abandoned" I asked with a sales rep in the car with me, looking at the VW dealership across the parking lot, "Find the nearest VW dealership" the nave told me I needed to "attach a phone that needed to sync with android play, or "input the address" If I knew the address, or needed a my phone to use the Nav system, then I really didn't need to purchase the navigational system. So I question, what exactly is this Nav good for? Without question, certainly not to get to a destination I personally didn't know the address to! This past weekend the Navigational system "got lost", and was directing me to turn on to streets that did not exist,& recalculated about 7 times in 1/2 block. And don't dare ask it to find the nearest Macy's, Bergey's Chevrolet, Tabora Farms, Tiger Schumann..... Basically, the unit is worthless. When I told Brent Freid, he replied, "I'm the new car manager, I don't deal with used cars." My thought is a Mazda MX5 is a Mazda MX5. To tell me to call the used car manager was as far as I'm concerned was simply passing the buck. So I guess when his sales staff sold a 2017 MX5 he was clueless in how the 2017 Mazda MX5 Nav worked. Maybe he was too busy or didn't care to help me, but the his lack of interest was obvious. He wouldn't even look at, or attempt to explore what I was doing. Maybe I was asking the wrong way, maybe I was doing something wrong? I relayed to him, if the Nav keeps asking for a cell phone to find destinations, and the phone needs Android play to sync with NAV, then the car should come equipped the android play. I told Brent, when I purchased the car with Nav, I had certain expectations, that it actually would find a location. He then told me again, "I should call the used car manager, but sometimes this just the way they work and there was nothing that could be done. He did say for sure... if this was the way they worked..... he only sold new cars! I don't find this answers acceptable. When you purchase a car from a dealership, pay ABOVE Kelly Blue Book suggested price, you would expect management to be helpful. Well certainly not with Brent Fried" THE NEW CAR MANAGER" Ps since this was the third time in with this issue, I must say Amanda Young tried to help on my second trip in. She updated the Nav SD card, but it did not solve the issue. So I'll see what the used car manager has to say, either way, what started out as a good experience and being in love with my first convertable, I have been soured by the Nav system and Brent Freid. More

by JAC122 Verified Customer Verified Customer

Report | Print

Love my CX5 Great sales team, great service. Which gives you a great product. What more could you ask for. Try out their selections of cars you'll fall in love wi Great sales team, great service. Which gives you a great product. What more could you ask for. Try out their selections of cars you'll fall in love with them. More

by HOUSEOFTHELORDS Verified Customer Verified Customer

Report | Print

Recall service My 2-year old car had a recall. Scheduling was reasonable. Wait time was reasonable. Staff were friendly. Everything worked. Bummer to have the proble My 2-year old car had a recall. Scheduling was reasonable. Wait time was reasonable. Staff were friendly. Everything worked. Bummer to have the problem in the first place, but that's a manufacturers problem, at least the dealer fixed it with the least hassle reasonably possible. My one gripe is that they don't provide free inspections for people who buy cars here, unlike the dealer for our other car. More

by alex17 Verified Customer Verified Customer

Report | Print

Fast, convenient, friendly staff, and a car wash!! I have been twice to North Penn Mazda Service Center now and was very pleased both times. The waiting area was pleasant and comfortable. The time sp I have been twice to North Penn Mazda Service Center now and was very pleased both times. The waiting area was pleasant and comfortable. The time spent on my car was reasonable. Staff was very friendly and helpful. And, they washed my car for me! Cost was simply what it is (no deals, but likely a reasonable cost for the service.) Very pleased. More

by cat1001 Verified Customer Verified Customer

Report | Print

awesome as always awesome, Justin was the tech and always does just a great job, work done on time on schedule. Everyone there just does a great job. as always awesome, Justin was the tech and always does just a great job, work done on time on schedule. Everyone there just does a great job. More

by MSMOLL Verified Customer Verified Customer

Report | Print