Amber Blaylock
Amber Blaylock at Volkswagen of Duluth
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Amber Blaylock | Page 10

Service Advisor

Volkswagen of Duluth

4735 Loberg Ave
Hermantown, MN 55811

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4.8
95 Reviews
4.8

95 Reviews

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95 Reviews of Amber Blaylock

July 10, 2023

Dealership Rating
Employee Rating

Great professionals direct and clear! Thanks! Would recommend to a friend no problem. I especially liked Danielle’s professionalism and attitude. He looked like he belongs there. More

by BUDDYLMC
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman , Lexi Korhonen

Jul 10, 2023

Volkswagen of Duluth responded

We love to hear that you would gladly recommend our service department to your friends! Thank you very much for this great review and we look forward to seeing you in the future.

July 04, 2023

Dealership Rating
Employee Rating

I have yet to find any problems that would cause me to change my thoughts that the service is nothing but excellent. . More

by dandj_89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 05, 2023

Volkswagen of Duluth responded

It's great to know that you had a excellent experience with our team while having service on your Volkswagen. Thank you very much for this review and we look forward to seeing you in the future.

July 03, 2023

Dealership Rating
Employee Rating

I was told twice that my warranty would cover my blind spot sensor malfunction, I ended up with a $185 bill for diagnostics because the wire harness was corroded which they said was not covered. I was not More

by mleciejewski
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Jul 05, 2023

Volkswagen of Duluth responded

Thank you for providing this feedback regarding your recent service visit. It's understandable that you are frustrated due to the unexpected cost of repair as well as the warranty not covering the harness. It is typical for the customer to be responsible for diagnostic fees when the repair is not covered under warranty, however our team should have made that more clear to you prior to starting so you weren't surprised by the charge. We apologize for this confusion and you can expect our Service Manager, Rob Hakala to reach out to you directly to discuss this further. Thank you again for your review.

July 03, 2023

Dealership Rating
Employee Rating

We appreciate the quick service to our vehicle. Thanks for keeping our VW up and running! More

by barb15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2023

Volkswagen of Duluth responded

Thank you for this great review of your visit to our service department. It's our pleasure to assist with keeping your VW in top shape and running the way it should.

July 01, 2023

Dealership Rating
Employee Rating

Dealership very efficient and friendly. Service was rapid. Only difficulty was driving out of Duluth due to all the detours and bridge repairs. More

by lindageorgeson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2023

Volkswagen of Duluth responded

Thank you for the great feedback of your service visit at VW of Duluth and we certainly understand the road construction issues. Have a great week!

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