Amber Blaylock
Amber Blaylock at Volkswagen of Duluth
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Amber Blaylock | Page 9

Service Advisor

Volkswagen of Duluth

4735 Loberg Ave
Hermantown, MN 55811

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4.8
92 Reviews
4.8

92 Reviews

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92 Reviews of Amber Blaylock

July 28, 2023

Dealership Rating
Employee Rating

Very professional In their communication in dealing with me. The service department was skilled and customer friendly. More

by marrow2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman , Dylan Isola

Aug 03, 2023

Volkswagen of Duluth responded

Thank you for the great review of our service team!!

July 27, 2023

Dealership Rating
Employee Rating

Had a positive experience bringing the care in for the scheduled 10,000 mile servicing. More

by bjohnson310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2023

Volkswagen of Duluth responded

Thank you for visiting us for your service. Your review and support is very appreciated.

July 26, 2023

Dealership Rating
Employee Rating

Scheduling online was quick and easy, service was friendly and fast. I will be back More

by saranardodavinci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2023

Volkswagen of Duluth responded

It's great to know that your entire experience was easy. We look forward to seeing you in the future.

July 24, 2023

Dealership Rating
Employee Rating

Expensive troubleshooting, no repair was needed. Easy process and courteous people. Investigating a noise, we needed to know, now we know. More

by LESHAZELTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2023

Volkswagen of Duluth responded

Thank you for your review of your service visit. We're glad we were able to get you the info you needed.

July 24, 2023

Dealership Rating
Employee Rating

It was good. I don’t like filling out surveys. The survey is the only bad thing about my experience. More

by kennaboltonholz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2023

Volkswagen of Duluth responded

Thank you for the great review and feedback of your visit!

July 17, 2023

Dealership Rating
Employee Rating

It was a good experience as always. It was just for an oil change so no hard decisions. More

by bfolger5580
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman

July 17, 2023

Dealership Rating
Employee Rating

Thanks for the great service! Got the work done on time as promised and even washed my car! More

by gregorylingenfelter
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

July 10, 2023

Dealership Rating
Employee Rating

Great professionals direct and clear! Thanks! Would recommend to a friend no problem. I especially liked Danielle’s professionalism and attitude. He looked like he belongs there. More

by BUDDYLMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman , Lexi Korhonen

Jul 10, 2023

Volkswagen of Duluth responded

We love to hear that you would gladly recommend our service department to your friends! Thank you very much for this great review and we look forward to seeing you in the future.

July 04, 2023

Dealership Rating
Employee Rating

I have yet to find any problems that would cause me to change my thoughts that the service is nothing but excellent. . More

by dandj_89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 05, 2023

Volkswagen of Duluth responded

It's great to know that you had a excellent experience with our team while having service on your Volkswagen. Thank you very much for this review and we look forward to seeing you in the future.

July 03, 2023

Dealership Rating
Employee Rating

I was told twice that my warranty would cover my blind spot sensor malfunction, I ended up with a $185 bill for diagnostics because the wire harness was corroded which they said was not covered. I was not More

by mleciejewski
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Jul 05, 2023

Volkswagen of Duluth responded

Thank you for providing this feedback regarding your recent service visit. It's understandable that you are frustrated due to the unexpected cost of repair as well as the warranty not covering the harness. It is typical for the customer to be responsible for diagnostic fees when the repair is not covered under warranty, however our team should have made that more clear to you prior to starting so you weren't surprised by the charge. We apologize for this confusion and you can expect our Service Manager, Rob Hakala to reach out to you directly to discuss this further. Thank you again for your review.

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