Amber Cadnum | Page 3

AML Ford Prince George responded

Thank you so much for the 5-star review! We know how valuable your time is, so we're thrilled to hear that your vehicle was taken right on time, service was completed quickly, and everything was priced reasonably. Amber and the rest of our service team will be delighted by your feedback. Thank you for choosing AML Ford, we look forward to seeing you again! Josh Kinneer Service Director AML Ford of Prince George

AML Ford Prince George responded

Thank you for being such a loyal AML Ford customer since 2014! It means so much to hear that Amber and Cheryl continue to provide the courteous, exceptional service you’ve come to rely on. After all these years and all the miles, we’re grateful to be the team you trust to keep your vehicle on the road. I’ll be sure to pass along your kind words to both of them. Thank you for continuing to choose AML Ford, we truly appreciate you and look forward to many more years of taking care of you and your vehicle! Josh Kinneer Service Director AML Ford of Prince George

AML Ford Prince George responded

Thanks for this FIVE-STAR review! Hearing that Trevor made you feel comfortable, confident, and genuinely good about your vehicle purchase means so much! It’s especially great that he created such a positive experience from start to finish, I will be sure to pass your kind words along. Thank you for the 10/10 recommendation and for choosing AML Ford! I hope you enjoy your new vehicle and all the adventures ahead. Will Nichols General Manager AML Ford of Prince George

AML Ford Prince George responded

Hi Eric! Thank you so much for this five-star review! It’s wonderful our team made your service visit a positive one! I’m glad everyone was friendly and helpful and that we were able to get your truck finished in a timely manner. Thank you for trusting us with your vehicle. We truly appreciate your business and look forward to welcoming you back! Josh Kinneer Service Director AML Ford of Prince George

AML Ford Prince George responded

Thank you so much for sharing such incredibly kind words. Knowing that Amber, Shelia, and our entire team were able to be there for you when you were stranded and unsure of what to do truly means more than we can say. We understand how overwhelming it can feel to be in that situation, especially when you’re somewhere unfamiliar, and we’re so grateful we had the opportunity to help you feel safe, supported, and cared for. Hearing that this was the best dealership experience you’ve ever had, even compared to a dealership you trusted for years in Georgia, is an incredible compliment. I’ll make sure Amber and Shelia know how much their dedication meant to you. Thank you for allowing AML Ford to be there for you when you needed it most. We’re grateful for your trust and hope to welcome you back anytime! Kelvin Bratcher Owner and Executive Manager AML Ford of Prince George

AML Ford Prince George responded

Thank you for bringing this to our attention. Waiting two weeks for recall work with poor communication is completely unacceptable, and returning your vehicle with a non-functioning A/C and a check engine light is a failure on our end. We own this completely. We recently purchased this dealership, and transparent feedback like yours shows us exactly where our service department needs immediate overhaul. We are already addressing our communication protocols and diagnostic policies internally. We apologize and we thank you for your feedback. Please be patient with us as we work to make changes to serve you better. Josh Kinneer Service Director AML Ford of Prince George

AML Ford Prince George responded

It’s always great to hear when our team delivers excellent service! I’m glad Amber and Acey were able to take care of your vehicle professionally and efficiently while keeping everything on schedule. I’ll be sure to pass along your kind words to them. Thank you for trusting AML Ford Service, and we hope to have you back again soon! Josh Kinneer Service Director AML Ford of Prince George

AML Ford Prince George responded

Thank you for taking the time to leave us this feedback. We deeply apologize for the inconvenience of leaving your car with us for a week, only for you to drive away with $543 spent and the leak unresolved. That is completely unacceptable, and we understand your frustration. Regarding transportation, our loaner vehicles are provided on an as-available basis, and we apologize that we did not have one available for you during your visit. Moving forward, we recommend calling in advance to schedule a service visit with a reserved loaner vehicle to ensure you aren't left without transportation. We recently purchased this dealership, and we want to make this right immediately. Please contact me directly at 804-825-2929 or stop by so we can discuss the details of your visit, re-inspect your vehicle, and work toward a resolution that fully satisfies your concerns. Will Nichols General Manager AML Ford of Prince George

AML Ford Prince George responded

Thank you for taking the time to leave this five-star review! I’m so glad you’ve consistently had positive experiences with us, whether you’ve needed help with a basic question, a repair, or a recall. It’s wonderful to hear that our team has always been professional, courteous, and knowledgeable. Thank you for choosing AML Ford and for your continued support, we always enjoy taking care of you and look forward to seeing you again! Kelvin Bratcher Owner and Executive Manager AML Ford of Prince George

AML Ford Prince George responded

Thank you for the fantastic review! I’m glad Amber and Pete continue to take such great care of you and your vehicles, you can always count on them for friendly, dependable service every time you visit. We truly appreciate your continued trust in AML Ford and look forward to seeing you and your vehicles again soon! Josh Kinneer Service Director AML Ford of Prince George