Amber Cadnum | Page 3

AML Ford Prince George responded

Hi Joseph! Thank you for this awesome review! I’m so glad our team went the extra mile to help you find available tire discounts and rebates. We understand how important it is to get the best value, especially with today’s rising costs, and it’s wonderful to know their efforts made a difference. I’ll be sure to share your kind words with the team. We truly appreciate your trust in AML Ford and look forward to continuing to take great care of you! Josh Kinneer Service Director AML Ford of Prince George

AML Ford Prince George responded

Hi Robert, Thank you for taking the time to share your experience with us. I’m sorry the initial diagnosis of your ABS light issue meant you had to make a second trip to the dealership. I understand how frustrating that can be, and I appreciate your patience while our team worked to get the problem resolved. I’m glad we could address the issue on your return visit and offer a discount to help make things right. Your feedback is valuable, and we appreciate you giving AML Ford Service the opportunity to get your vehicle back on track! Josh Kinneer Service Director AML Ford of Prince George

AML Ford Prince George responded

Hi Rick! Thank you for this five-star review! I’m glad our service valet continues to make your life easier, especially while balancing the demands of running a small business. We know how important it is to keep your day on track, and it’s great to hear this convenience makes a real difference for you. We look forward to making your future visits just as smooth! Josh Kinneer Service Director AML Ford of Prince George

AML Ford Prince George responded

Joseph, Thank you so much for this positive review! It’s wonderful to know you felt comfortable and unbothered while exploring the showroom, and that our sales team was right there to help as soon as you were ready. Combining that seamless buying process with top-notch support from our service crew is what we aim for with every customer. Enjoy your vehicle, and we look forward to seeing you down the road! Will Nichols General Manager AML Ford of Prince George

AML Ford Prince George responded

Hi Frank, Thank you for taking the time to share your feedback, and thank you for your kind words about our staff. We sincerely apologize for the ongoing frustration with your truck. Having to bring a vehicle in multiple times for the same issue is unacceptable, and we completely understand your disappointment regarding the cost and inconvenience. We recognize the urgency and are currently reviewing your service history with our management and service technical team to ensure this is thoroughly diagnosed and corrected. A member of our management team will reach out to you directly to discuss how we can make this right. Josh Kinneer Service Director AML Ford of Prince George

AML Ford Prince George responded

Thank you so much for the review, Joseph! We’re thrilled to hear about your great experience with our service department. Amber Cadnum will be glad to know her communication and tire recommendations were helpful, and we’ll be sure to pass along your compliments to our technician for taking that extra care with your vehicle’s skid plate. If you're looking to grab those new tires soon, right now through September 30th we have our Buy 3 select tires, get 1 for $1 offer, plus up to a $100 tire rebate when you buy four select tires! We’d love to help you save on that next set. We appreciate your business and look forward to seeing you again! Josh Kinneer Service Director AML Ford of Prince George

AML Ford Prince George responded

Hi KBROWN3958, Thank you for sharing your feedback. We sincerely apologize for the delay in getting the camber kit installed on your 2010 Ford Ranger. Our service team is factory-trained, highly organized, and committed to overcoming every repair challenge to ensure work is completed safely and correctly. However, complex repairs can sometimes present unexpected hurdles that extend service times. We understand your frustration with the six-day duration, and our management team is actively looking into this issue to see how we can improve our turnaround moving forward. Thank you for your patience. Josh Kinneer Service Director AML Ford of Prince Goerge

AML Ford Prince George responded

Thank you so much for the 5-star review and for recommending us! We’re pleasde to hear that your Maverick is running perfectly after its service. Cheryl, Sade, Amber, and TC will all be so happy to know they made such a positive impact on your visit. We truly appreciate your business and look forward to keeping your Maverick in top shape! Josh Kinneer Service Director AML Ford of Prince George

AML Ford Prince George responded

Thank you so much for the 5-star review and recommendation! We’re pleased to hear that you had a professional service experience at AML Ford and enjoyed our clean waiting area. Amber will be glad to know her communication stood out, and Cheryl and Sade will be just as happy to hear your feedback. We truly appreciate your trust in us and look forward to your next visit! Josh Kinneer Service Director AML Ford of Prince George

AML Ford Prince George responded

Thank you so much for this glowing 5-star review! Feedback like yours fills our entire team at AML Ford of Prince George with immense pride. We are so grateful to have team members like Cheryl and Amber , who consistently go above and beyond to provide amazing, professional service. Knowing that our entire Saturday crew made such a fantastic impression means the world to us. Thank you for your continued trust and business, we look forward to seeing you next time! Josh Kinneer Service Director AML Ford of Prince George