Amber Murray-Hager | Page 2

Tim's Truck Capital & Auto Sales, Inc. responded

We’re glad our team provided fair pricing and quick service for your Acura. Thank you for your kind words and we look forward to helping you again.

Tim's Truck Capital & Auto Sales, Inc. responded

Knowing our commitment to your Kia Optima made an impact means a lot. Our team is glad we could go the extra mile for you. Thank you for sharing your experience.

Tim's Truck Capital & Auto Sales, Inc. responded

Pleased to hear our team handled your Chevrolet Silverado 1500 service quickly and with a friendly touch. Thank you for your 5-star rating and the kind feedback.

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you for letting us know that Amber and the team resolved the issues with your Nissan Frontier. We’re pleased you had a positive experience and appreciate your 5-star rating. Your trust in our service means a lot.

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you for sharing your positive experience with your Chevrolet purchase. We’re thrilled our staff could make the process smooth and easy and look forward to helping you again soon.

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you for choosing us again for your Jeep purchases and Nissan Frontier. We’re pleased our sales and service teams provided a smooth experience and quickly addressed the issue on your Frontier. Feel free to contact Amber if you need anything else.

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

Tim's Truck Capital & Auto Sales, Inc. responded

We take concerns like this very seriously, and I want to address a few things directly. First, we would never dismiss a customer’s concerns or “rub anything in anyone’s face.” That is not how we operate, and it certainly does not reflect our values as a company. If a vehicle has been in for multiple repairs, there would be detailed documentation of every visit, what was diagnosed, what was covered under warranty, and what was not. Warranty coverage decisions are made based on the contract terms and the warranty provider’s guidelines — not arbitrarily. At this time, we still do not have enough information publicly to identify the vehicle or review the service history. I would genuinely like the opportunity to pull the file, review everything thoroughly, and have a direct conversation to see what can be done. Please contact me directly at the dealership and ask for Sean, or send a private message with your full name and vehicle information so I can personally look into this. Our goal is always resolution, not conflict. — Sean McIntyre Tim’s Truck Capital & Auto Sales, Inc.

Tim's Truck Capital & Auto Sales, Inc. responded

Thank you for sharing your experience with your Honda Accord service. Amber and our team appreciate your patience as we waited for parts and are glad that we could keep you informed throughout the process.

Tim's Truck Capital & Auto Sales, Inc. responded

Noah, thank you for your feedback. At the time of purchase, the vehicle was fully shown and inspected prior to delivery, and there were no concerns noted with the backseat at that time. In November, when the concern was later brought up, we offered to assist with the repair on a 50/50 cost split as a goodwill gesture. We remain willing to honor that offer and help coordinate the repair if you would still like to move forward. Please contact our service department directly so we can get something scheduled for you. We appreciate your business and are always happy to work toward a fair solution. — Sean McIntyre Tim’s Truck Capital & Auto Sales, Inc.