Amber Shafer

kept my truck for over 2 months and didn't complete the repairs missing parts and damaged functions repairs missing parts and damaged functions More

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Service was performed quickly and professionally. Service representative was very courteous, friendly and helpful. I thought the price to be a little high but work seems t have been done well. Service representative was very courteous, friendly and helpful. I thought the price to be a little high but work seems t have been done well. More

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I bought a 2025 F250 in march of 2025 for pulling a horse trailer. I have since brought the truck back 3 separate times concerning trailer lights not working at all. We were made aware of a recall on that tr trailer. I have since brought the truck back 3 separate times concerning trailer lights not working at all. We were made aware of a recall on that truck they “fixed” that which did NOT fix it. I took the truck back to them and they hooked it to the trailer simulator box and said it’s working with this our hands are tied… I explained to them that the trailer (s) aren’t the issue I have video proof of hooking my truck to trailers and it doesn’t work and then hooking another to the same trailers and them working fine! They were short with me and definitely weren’t concerned at all about this issue. Mind you this was my THIRD TRIP for this issue! They didn’t dig any deeper did not get a test light out and check manually NOTHING! I am beyond frustrated with their service team from amber who’s rude and snobby to the tech that did not do any more then hook a box to my truck and did nothing. We fixed the issue on my truck with a test light and fuse in 20 minutes. WE DID!! NOT MECHANICS! I was told their service techs have over 20-30 years of experience and they don’t have enough common sense to check a fuse & use a test light? Highly DO NOT RECOMMEND to take your vehicle there for any issues they don’t have the common knowledge to fix it. GOOGLE had better advice then them. More

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Excellent service, professional staff. Amber Stafer, service advisor met us to write up our oil change for our motorhome. Our wait was not long at all and Red, instructed our route to the Amber Stafer, service advisor met us to write up our oil change for our motorhome. Our wait was not long at all and Red, instructed our route to the appropriate bay for the service. The customer service Red gave was second to none. The service technician was knowledgeable and friendly. We thank Ford of Columbia for such great facilities and service staff! More

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Amber is very professional. She’s great to work with and an asset to Ford. She’s great to work with and an asset to Ford. More

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Had a recall. The service department took care of it very fast. This dealership is really good The service department took care of it very fast. This dealership is really good More

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They are very nice and completely professional in their service work. Always willing to help service work. Always willing to help More

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They were very nice. They showed pictures of parts that they. Loved it above and beyond this give you confidence that the work is being done. Amber to notch and great They showed pictures of parts that they. Loved it above and beyond this give you confidence that the work is being done. Amber to notch and great to work with. More

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Amber treated me like an old friend. Her customer service was the best I’ve seen in a service department. Her customer service was the best I’ve seen in a service department. More

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The people are great to work with and they get your service finished quickly. The staff are always very friendly and helpful. service finished quickly. The staff are always very friendly and helpful. More

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