Amber Shafer
Amber Shafer at Ford of Columbia

Amber Shafer

Service Advisor

Ford of Columbia

115 S James Campbell Blvd.
Columbia, TN 38401

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5.0
42 Reviews

I took a plunge into the Service world after 6 years in the sales world. I thoroughly enjoy what I do and will always make sure you receive top notch customer service.

Dealership Experience

1 yr, 1 mo

Industry Experience

1 yr, 1 mo

5.0

42 Reviews

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42 Reviews of Amber Shafer

September 29, 2025

Dealership Rating
Employee Rating

Amber is very professional. She’s great to work with and an asset to Ford. More

by tsruddle
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

September 19, 2025

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They are very nice and completely professional in their service work. Always willing to help More

by mkmoore7984
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

September 19, 2025

Dealership Rating
Employee Rating

Had a recall. The service department took care of it very fast. This dealership is really good More

by clay Johnson
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

September 13, 2025

Dealership Rating
Employee Rating

They were very nice. They showed pictures of parts that they. Loved it above and beyond this give you confidence that the work is being done. Amber to notch and great More

by Mustbefish
Service Price Transparency
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Recommend Dealer
Yes

September 05, 2025

Dealership Rating
Employee Rating

Amber treated me like an old friend. Her customer service was the best I’ve seen in a service department. More

by drbill
Service Price Transparency
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Recommend Dealer
Yes

August 27, 2025

Dealership Rating
Employee Rating

The people are great to work with and they get your service finished quickly. The staff are always very friendly and helpful. More

by kjmurphyntn
Service Price Transparency
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Recommend Dealer
Yes

August 14, 2025

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Employee Rating

Amber was incredibly professional and extremely kind. Very well knowledgeable and she got me in and out of in no time! God bless More

by woodstockhippy.gdb
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Recommend Dealer
Yes

August 06, 2025

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Employee Rating

I had a great experience this time with Ford of Columbia. Everyone I worked with from the phone call to schedule my service appointment to the repairs being made were polite and knowledgeable. More

by countryapril77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Will Pope, Christian Farris

August 02, 2025

Dealership Rating
Employee Rating

Columbia Ford did an excellent job. Christian is always helpful and friendly. Will also has excellent customer service skills. They are very helpful and call me by name. More

by Jdavidstotts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Will Pope, Christian Farris

August 01, 2025

Dealership Rating
Employee Rating

They were highly professional. It was a great experience and I would use them again More

by fonzebear
Service Price Transparency
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Recommend Dealer
Yes
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