Amber Young
Amber Young at Otto Cadillac

Amber Young | Page 48

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.7
715 Reviews

Dealership Experience

3 yrs, 10 mos

Industry Experience

13 yrs, 5 mos

Languages Spoken

English English

4.7

715 Reviews

Write a Review

715 Reviews of Amber Young

February 03, 2024

Dealership Rating
Employee Rating

Amber is amazing it all went well Otto took care of my problem quickly and even cleaned my car More

by srank
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

February 02, 2024

Dealership Rating
Employee Rating

Professional, efficient and personable My experience with Otto Cadillac made the purchase of a vehicle tollerable. There efficiency, professionalism , and patience is why I am a loyal customer purchasing/ le More

by hpesoj59
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

February 02, 2024

Dealership Rating
Employee Rating

It was good and fast. Waiting area was clean and the coffee was good Thank you More

by smallsjames55
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

February 02, 2024

Dealership Rating
Employee Rating

The dealership has a platinum atmosphere. The technicians are comprehensive. I had a stressful experience with the advisor on my last visit. More

by volvoeddie
Recommend Dealer
No

Other Employees Tagged: Amber Young

Feb 05, 2024

Otto Cadillac responded

Hello and thank you for taking time to complete this survey. These surveys help us understand problems and come up with solutions. We tried to contact you to discuss this matter but we have not been able to get in touch with you. Please give us a call at 518-869-5000 and ask for Roger. He is our service manager and he wants to discuss this to see how we can make it right. Thanks for your time. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

February 01, 2024

Dealership Rating
Employee Rating

Really do like Otto Cadillac. The service is excellent. Glad we have purchased our 2018 XT5 More

by caded11
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

January 27, 2024

Dealership Rating
Employee Rating

On time, great quality workmanship, exceeding expectations, excellent, friendly and courteous customer service, safety oriented and very knowledgeable staff! More

by yan.babichenko
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

January 26, 2024

Dealership Rating
Employee Rating

Kept me informed on progress, discussed options for possible new tires, and alignment. Waiting until fall as the tires are still good. More

by JohnG
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

January 26, 2024

Dealership Rating
Employee Rating

Excellent Sorry no time right now No thank you I can't do this now No More

by tmharley1
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

January 26, 2024

Dealership Rating
Employee Rating

I feel like i had to come in twice for the same repair. I got a shuttle to work, but had to pay for an Uber back. Nice people, but...I'm not confident yet. More

by Westbrook.derek
Recommend Dealer
No

Other Employees Tagged: Amber Young

Jan 26, 2024

Otto Cadillac responded

Derek, I am sorry to hear that you were not provided transportation back to the dealership and had to take an Uber. That is something we should have taken care of for you and we dropped the ball. As for your repair, from what I understand this was fixed but it was an after market part and there were corroded wires that were the cause of the problem. I believe the repair has been completed now and that the car doesn't need to come back again. If we need to look at it again due to the problem persisting, please let us know so we can accommodate you as necessary. We never want to leave a customer stranded. We hope to see you back as a customer for service again. We are very sorry for the inconvenience. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

Jan 26, 2024

Westbrook.derek responded

Everything associate with the repair is working fine now. Thanks. The car is a bit of a project so I will be back for other repairs and maintenance.

January 24, 2024

Dealership Rating
Employee Rating

It's always been a good experience. No complaints. The employees and nice and easy to work with. More

by rpiman03
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

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