Ameer Shallwani | Page 2

Easy to work with. Time will tell if the used truck was a good vehicle, but dealership experience was good. Time will tell if the used truck was a good vehicle, but dealership experience was good. More

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Very welcoming, helpful, and got me in and out with the vehicle I was looking for Will definitely return! vehicle I was looking for Will definitely return! More

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I drove over 200 miles to this dealership after confirming with their team that they had specific trucks I wanted — including a 2022 model I was told was on the lot, in “perfect condition” and Toyo confirming with their team that they had specific trucks I wanted — including a 2022 model I was told was on the lot, in “perfect condition” and Toyota Certified. I even provided a list of four VINs ahead of time. At no point was I told about any hail damage — not before my drive, not when I arrived, and not even when they sent me to the wrong lot and had me test drive completely different models. When none of my requested vehicles were on site, they tried to get me to write up a deal “sight unseen” to bring one over from another lot — still without disclosing any damage. I refused until I could actually see the trucks, booking a hotel so I could stay overnight. The next day, I finally saw the vehicles: every single one had significant hail damage that had never been disclosed. They were not in “perfect condition” and not Toyota Certified as claimed — in fact, none were even eligible for certification. Financing was no better: I was shown only monthly payments, never the full contract price before signing. When I asked to see the written paperwork, I was told “no” until I brought the full down payment (I gave $10K that day and $15K the next when I picked up the truck). The finance manager withheld all contract paperwork until after I paid the deposit and took delivery. I was charged $6,995 for a bundled “warranty + maintenance” package without a clear breakdown, at wildly inflated prices and with very limited coverage. The “paint” warranty had a $2,500 max payout despite costing $3,000. The warranties were bundled in a way that made them look like one plan, not three separate ones. The maintenance plan was misrepresented and far less valuable than presented — essentially $250 per oil change and tire rotation. I am now canceling these add-ons, but the refund will go straight to my loan, meaning I still paid interest on inflated amounts that should never have been there. From my experience, this dealership engages in bait-and-switch advertising, non-disclosure of vehicle condition, and non-transparent financing. If you shop here: Get every claim in writing. Insist on seeing all vehicles in person before discussing a deal. Demand complete paperwork before signing anything — not on a small screen. Ask for all “fine print” upfront. I was never given complete warranty details, even after I received my paperwork. More

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Excellent service and above and beyond Staff, Mike, Jimmy, and others that went above and beyond expectations!!! Jimmy, and others that went above and beyond expectations!!! More

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Both Jesse Lopez and the finance team did an amazing job taking care of us and our car purchase. I really appreciate it and look forward to getting another car there in the future. taking care of us and our car purchase. I really appreciate it and look forward to getting another car there in the future. More

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Go get your vehicle from Patrick Kemp! Get you going in the right direction. Best Get you going in the right direction. Best More

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⭐️⭐️⭐️⭐️⭐️ I had a fantastic experience at Shottenkirk! Huge thanks to Lupita for keeping my parents company and making them feel at ease—especially since they only speak Spanish. She also helped me get ev Huge thanks to Lupita for keeping my parents company and making them feel at ease—especially since they only speak Spanish. She also helped me get everything set up in my new car and made the process feel smooth and personal. Bernard deserves a stellar shoutout! He helped start the application process, answered all my questions, and guided me through trading in my old truck for a new Camry. He was polite, knowledgeable, and incredibly kind. Although he wasn’t there to hand me the keys, I truly appreciate everything he did for me. Also, big thanks to James and Gracie for keeping me informed every step of the way and treating me like family. Their communication and care made a huge difference. Shottenkirk’s team made this a five-star experience from start to finish. Highly recommend! More

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Logan was great at getting me the Toyota car I wanted at a great price. This dealership is very customer friendly a great price. This dealership is very customer friendly More

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Very good service, always very helpful and willing to go the extra mile to make sure you are taken care of. the extra mile to make sure you are taken care of. More

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I had a purchasing adventure here, and I do love the new car. I had difficulties with getting my finance questions answered, after the purchase. The numbers just didn't work the way I expected them to be. A car. I had difficulties with getting my finance questions answered, after the purchase. The numbers just didn't work the way I expected them to be. And I had a difficult time getting a response or explanation. (Computers an meetings) I did post on here my frustration. And if I can find a way to edit the original post done on Oct 30 2024, well I would! Got a call back and a set time for meeting. Finance Director- Justin Bateman went line by line, he worked it out to clarify and resolve my problems. Above and beyond what I was dreading for sure. Now I truly can enjoy my car purchase, and feel good about it. I'm an older female customer, and his patience and interest made all the difference. If needed I'll return purchase here for sure. Totally different response than my 1st post. And if anyone will share- How can I delete or edit an original review? Share-please More

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