James Hensley

Mike did a GREAT job and the whole dealership has been amazing. I purchased an older vehicle from them and when I took it home it had a bad brake vibration. I called my salesperson Gracie and she told me amazing. I purchased an older vehicle from them and when I took it home it had a bad brake vibration. I called my salesperson Gracie and she told me to bring it back in. The service department looked into it, replaced the front brakes, free of charge and got my truck back to me within a day or two. Great service! I will only be buying from this dealer and having my vehicles serviced here. More

Report | Print

All the staff at Shorten Kurt treated me with respect and professional handling of my business with them. professional handling of my business with them. More

Report | Print

Great place to shop they do what they say came out with a new Truck I got a lower interest rate Ill shop any where else's Great team there new Truck I got a lower interest rate Ill shop any where else's Great team there More

Report | Print

James Hensley and Gracie were amazing to work with and made the experience as fun and stress free as possible. I don't remember the finance guy we worked with but he was amazing as well and answered all m made the experience as fun and stress free as possible. I don't remember the finance guy we worked with but he was amazing as well and answered all my questions. I have not shut up about recommending James to all my coworkers who might be needing a car in the future. I will definitely be coming back for any future car needs. More

Report | Print

I drove over 200 miles to this dealership after confirming with their team that they had specific trucks I wanted — including a 2022 model I was told was on the lot, in “perfect condition” and Toyo confirming with their team that they had specific trucks I wanted — including a 2022 model I was told was on the lot, in “perfect condition” and Toyota Certified. I even provided a list of four VINs ahead of time. At no point was I told about any hail damage — not before my drive, not when I arrived, and not even when they sent me to the wrong lot and had me test drive completely different models. When none of my requested vehicles were on site, they tried to get me to write up a deal “sight unseen” to bring one over from another lot — still without disclosing any damage. I refused until I could actually see the trucks, booking a hotel so I could stay overnight. The next day, I finally saw the vehicles: every single one had significant hail damage that had never been disclosed. They were not in “perfect condition” and not Toyota Certified as claimed — in fact, none were even eligible for certification. Financing was no better: I was shown only monthly payments, never the full contract price before signing. When I asked to see the written paperwork, I was told “no” until I brought the full down payment (I gave $10K that day and $15K the next when I picked up the truck). The finance manager withheld all contract paperwork until after I paid the deposit and took delivery. I was charged $6,995 for a bundled “warranty + maintenance” package without a clear breakdown, at wildly inflated prices and with very limited coverage. The “paint” warranty had a $2,500 max payout despite costing $3,000. The warranties were bundled in a way that made them look like one plan, not three separate ones. The maintenance plan was misrepresented and far less valuable than presented — essentially $250 per oil change and tire rotation. I am now canceling these add-ons, but the refund will go straight to my loan, meaning I still paid interest on inflated amounts that should never have been there. From my experience, this dealership engages in bait-and-switch advertising, non-disclosure of vehicle condition, and non-transparent financing. If you shop here: Get every claim in writing. Insist on seeing all vehicles in person before discussing a deal. Demand complete paperwork before signing anything — not on a small screen. Ask for all “fine print” upfront. I was never given complete warranty details, even after I received my paperwork. More

Report | Print

Fast friendly service. Clean and relaxing environment. They get you in and out and on your way. Clean and relaxing environment. They get you in and out and on your way. More

Report | Print

Erika has assisted me with multiple service appointments and has always exceeded my expectations, keeping me in the loop on time frames and best options. and has always exceeded my expectations, keeping me in the loop on time frames and best options. More

Report | Print

Got a great deal on the truck I ordered it came in on time and plan on future business with them Mr Manny is top notch service rep gets you in and out time and plan on future business with them Mr Manny is top notch service rep gets you in and out More

Report | Print

The entire team at Shottenkirk in Weatherford have been great. Above and beyond in service. And Rock Stars in the sales. Manny and Sheri in service. Hunter, James, and Sam in sales. Ameer in f great. Above and beyond in service. And Rock Stars in the sales. Manny and Sheri in service. Hunter, James, and Sam in sales. Ameer in finance. This team has far exceeded any other buying experience I have ever had. #6 ???? More

Report | Print

James was great and got all my paperwork working as quickly and professionally as possible. Dillon was very personable and worked to get everything done as quickly as possible. quickly and professionally as possible. Dillon was very personable and worked to get everything done as quickly as possible. More

by NANCY.HEFLIN Verified Customer Verified Customer

Report | Print