Amit Thanki | Page 8

Abiola and his team did a stellar job assisting me with purchasing my 2022 X5 50m. From the moment I walked in I was greeted with a smile by the front desk. I also loved how clean and spacious the show roo purchasing my 2022 X5 50m. From the moment I walked in I was greeted with a smile by the front desk. I also loved how clean and spacious the show room is. While I was competing with another person (he arrived 10 mins before I did) for the same car, Abiola knew that we should be patient bc, "What's for you is for you!" boy was he right! Once he had the keys in hand I knew there was no turning back. From there we sat with Naeim and crunched numbers. He was very helpful in assisting with the correct extended warranty packages as well as provided some helpful tips with financing and loan payment. I walked out with a new car in 3 hours (remember we had to wait for the other customer). I thought that was impressive. But the cherry on top (so to speak) was Amit. As the BMW Genius he is super knowledgeable on all things BMW. He showed me all the bells and whistles my new car possesses. He was extremely thorough and set up everything for me while also walking me through the process if I ever needed to change anything or add another driver profile. But the finale was him assisting me with my sound. Def will be getting the most out of my Harman Speakers. If you are in need of a new/used BMW, I suggest BMW Silver Spring. I've gone to other BMW locations, but this location is the best. From the beginning to the end and even Service, you will not be disappointed. More

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Front desk greets you with a smile. Our sales rep Miguel was great. Followed through on everything and was very helpful. BMW Genius a helpful resource to learn all the new tech. Our sales rep Miguel was great. Followed through on everything and was very helpful. BMW Genius a helpful resource to learn all the new tech. More

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I had the pleasure of interacting with a salesperson, Desirea Jackson, and the sales manager, John Thomas. My experience at BMW of Silver Spring was 5-star, beginning from when I walked through the door Desirea Jackson, and the sales manager, John Thomas. My experience at BMW of Silver Spring was 5-star, beginning from when I walked through the door and through when I drove my new 2025 X5 xDrive50e off the lot. Usually, if I know considerably more about a vehicle than the salesperson, I cut my visit short and look elsewhere or request another salesperson. Why? Because if the salesperson hasn’t taken the time to learn everything about his or her product, it tells me that I’m just a number and a commission and there will be a halfhearted follow up after the sale. However, in this case, Desirea knew the X5 inside out and even shared information with me that I didn’t discover in my research. She was also pleasant and professional without being pushy. Desirea walked me through the vehicle ordering process and ensured that I only added options that were necessary for me instead of pushing them on me for an increased sale. The sales manager, John Thomas, subsequently introduced himself and revisited my order request to ensure that I was happy before submitting it for processing. They both kept in touch with me via phone, email, and text to keep me informed of my order status despite explaining that I could track the process via the app. The fully loaded X5 arrived 22 days after placing my order and it was ready for pickup two days later. Desirea welcomed me and made me feel like a VIP throughout the pickup process and John gifted me an additional thank you gift. Thank you, John. I also want to thank Amit, who walked me through the apps, the vehicle setup, the registration process and, most importantly, how to get the most out of the X5. Amit also shared his personal experience with the X5 and then shared some useful information about operating the X5 efficiently. Thank you, Amit. Bottom Line Up Front, my ordering and post sales experiences were 5-star and I attribute them to Desirea, John, and Amit. I am sharing this because the sales persons at BMW of Alexandria and Passport BMW treated me like I was a nuisance instead of a serious buyer. By the way, I paid cash for my vehicle. Therefore, it is because of my experience with BMW of Silver Spring that I recommend them over their competitors in Camp Springs, MD and Fairfax, Virginia. In fact, I’ve heard similar stories from friends who, based on their experience, refuse to purchase a BMW from Alexandria BMW. More

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Desirea was a pleasure to work with. She kept me informed regarding status of my vehicle and was very responsive to any questions I had. I would highly recommend her to any potential c She kept me informed regarding status of my vehicle and was very responsive to any questions I had. I would highly recommend her to any potential customers. More

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Been a customer of this dealership for over 20 years. Sales and service first rate. Always a great experience. Recently remodeled showroom and service check in very nicely done. Eric Lovo is my go to Sales and service first rate. Always a great experience. Recently remodeled showroom and service check in very nicely done. Eric Lovo is my go to person in sales. He is patient and knowledgeable and goes out of his way to get you into the right vehicle at a fair price. Amit Thanki is the BMW Genius I recommend. He really is an expert on all vehicle features and was able to fix a very recent problem I was having getting an operating system upgrade to load and work correctly. It was a tricky issue and he got it to work when I could not. Very grateful to him for that. More

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Amit Thanki was extemely knowleagable and provided exceptional customer service . He provided a very thorough overview of my new BMW and he showed me how to operate items in the vehicle that I didn't exceptional customer service . He provided a very thorough overview of my new BMW and he showed me how to operate items in the vehicle that I didn't know existed. He was very patient and answered all my questions. He is a valuable assett to the BMW team. More

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Desirea was very accommodating for the appointment I made very late in the day. I had to call and notify her of my tardiness due to the traffic and she was able to stay to show me the car. She gave me multip very late in the day. I had to call and notify her of my tardiness due to the traffic and she was able to stay to show me the car. She gave me multiple contact numbers and assured me that the dealership would continue with the buying process on her day off. More

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I️ had the pleasure of working with Amit this afternoon when I️ needed help with my digital key. Amit is extremely knowledgeable and very kind! He took the time to introduce other features of my car to me. when I️ needed help with my digital key. Amit is extremely knowledgeable and very kind! He took the time to introduce other features of my car to me. Thank you Amit! More

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Provided outstanding service during a recent purchase of a BMW X5. Went out of his way, ensured everything was prepared properly, and made my wife and my experience truly one of the best ever. We really app a BMW X5. Went out of his way, ensured everything was prepared properly, and made my wife and my experience truly one of the best ever. We really appreciate his going the extra mile. I give him 5+ stars. :) Secondly, on the day we picked the car up, Amit spent 3 hours going over the vehicle to ensure we fully understood the vehicle. There wasn't a question we asked that he could not answer. He set up everything so the car does exactly what we want. He was totaly unbelieveable. Thanks Amit! More

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Amit truly is a genius! He is very knowledgeable, thorough, pleasant and funny, and took his time answering all of my questions. Also offering to be available for any furthe He is very knowledgeable, thorough, pleasant and funny, and took his time answering all of my questions. Also offering to be available for any further help I might need is invaluable. Wish I could give him a 10! More

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