"Pleased with the professionalism of everyone. This is the..."
Pleased with the professionalism of everyone. This is the fourth BMW we have owned. We are anxious to continue working with your dealership. Thanks again.
"Three reasons I bought my car at this dealer: The car I..."
Three reasons I bought my car at this dealer: The car I purchased was expensive but reasonable based on the features I got and the luxury rode. 2nd reason the sales associate Rochelle Jackson @ Silver Springs, MD BMW was literally the best salesperson I’ve ever encountered. I’ve purchased 9 cars since I was 19 yrs old. Almost all of them try to sell me something I don’t want that’s over priced. They trained me to Research everything from my trade in value to the goin value (nada guides, Kelley blue book and Edmonds) of the car I seek to purchase. It can be exhausting. She found out what I wanted, had me test drive it, genuinely cared what I liked/disliked and found the exact car I wanted close to the price I needed to pay. She was smart and knew what wasn’t possible. But she thought of smart ways for us both to compromise. She’s a true asset to the BMW dealership.
"I've purchased over a dozen cars in the past. Different..."
I've purchased over a dozen cars in the past. Different brands, different dealerships, different states. We have a BMW and 2 MBs in the family ATM. This time, my wife and I were shopping for a new X5 for her. Got in touch with Desirea from BMW of Silver Spring through TrueCar and... this was the best car buying experience of my life. Period. Absolutely no comparisons.
Desirea is very kind, prompt, and exceptionally knowledgeable. She had a couple of cars we really liked and she secured a fantastic deal for us even before we came to the dealership. Not only that, she found a couple of extra smart discounts that I didn't even know existed. Let me remind you, these discounts were applied on top of the superb deal we've agreed upon.
When we came to the dealership, Desirea spent hours showing us dozens and dozens of cars, as my wife was very particular about the combination of colors she likes. What she liked online was not what she liked in real life, so Desirea had to show us effectively all possible option at the dealership. Desirea was exceptionally patient and did show us all the color combinations. She answered every single technical question we had about X5s as well!
On top of all that, there was zero pressure, zero haggling, zero dishonesty. I had no idea that anything close to this experience exists at a car dealership.
If you are looking for the best car buying experience of your life, I whole-heartedly recommend Desirea from BMW of Silver Spring.
Full disclosure. I do not work for BMW of Silver Spring. I do not work for BMW or any other car company. I didn't know Desirea in the past. This was the first time I went to this dealership, and this was the first time I met Desirea.
"Desirea and I basically spent the day together getting..."
Desirea and I basically spent the day together getting everything done so I could drive away with MY new car. No high pressure and finding the car I wanted and the rest of the time going thru the process of purchasing a car and trading a car during these covid 19 times. I dealt with multiple employees during my visit here,and honestly don't remember the names but you did great.
If you want a good experience ask for Desirea and she will take care of you and get the job done !
"Desirea Jackson of BMW of Silver Spring is a fantastic..."
Desirea Jackson of BMW of Silver Spring is a fantastic sells person. We told her what we wanted and how much we could spend. She delivered! We will recommend her to all our friends.
"Thank you Desirea, Max and Iso! Highly recommend this TOP..."
Thank you Desirea, Max and Iso! Highly recommend this TOP of the line team of professionals. They're knowledgeable, super friendly and honest. I was very impressed with how easy, and stress-free my experience was. I'm already looking forward to my next car purchase in the very near future!
"Amazing customer service!"
The staff at BMW of Silver Spring is amazing! I recently purchased a 4 series and could not be happier with the car and the service I've received throughout the entire process.
A special shout out to Pedro Delgado from finance who really went above and beyond to make sure my temporary tags were renewed, despite all the issues w/ COVID! Thanks again Pedro!
"I’m a repeat customer at Silver Spring BMW. I drive 40..."
I’m a repeat customer at Silver Spring BMW. I drive 40 minutes from Baltimore just to get my service done. I’ve gotten both my x3’s here. Everyone from sales to finance to service treats you like a valued customer. Highly recommend! Desirea in sales is fabulous!
"New X3 purchase"
I visited the BMW Silver Spring dealership to shop for a mid size SUV after looked cars at Lexus and Porsche dealers. The X3 M40i suits me better in size, value and performance. Desirea Jackson is very helpful to assist me to get the right options of the car. She is very knowledgeable, patient to explain all my questions. She is friendly and never try to push for a sale. The experience was easy and pleasant. If I will ever want to buy another Bimmer, I would like to talk to Desirea again.
"Enjoyable Car Buying Experience."
My wife and I had the pleasure of working with Ms. Desirea Jackson at BMW of Silver Spring. Ms. Jackson was professional, knowledgeable, and patient when answering our many questions. We were excited to buy our 2020 X1 from her. In addition, Ms. Jackson’s excellent customer service continued beyond the sale. She contacted us the following day to see if we were enjoying our new purchase and to check if we had any follow-up questions. Thanks, Desirea. We would also like to thank Ms. Julia Plummer, our finance associate, for facilitating a smooth paperwork process.
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