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Amy Carpenter
100 Reviews
Dealership Experience
3 yrs, 4 mos
Industry Experience
10 yrs, 7 mos
Languages Spoken
English
100 Reviews
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100 Reviews of Amy Carpenter
April 22, 2023
A/C stopped working right after the service-it had worked fine before. I was told it would be $200+ to check it out, but I think it clear that something happened during the service. Rude reaction when I call fine before. I was told it would be $200+ to check it out, but I think it clear that something happened during the service. Rude reaction when I called to ask about it. Likely will not be back to this service dept. I also found out after the service that there were adverstised specials I was not informed about. More
by BOBOSHUN
Verified Customer
March 29, 2023
Very effective and efficient service. My car was fixed in a timely manner and was available for my pick-up same day. Amy was very helpful on the phone and kept me apprised of all updates. My car was fixed in a timely manner and was available for my pick-up same day. Amy was very helpful on the phone and kept me apprised of all updates. More
by david_76
Other Employees Tagged: Bob Bradbury, Bill Robertson
March 28, 2023
I have been very disappointed with the service of the actual mechanics. Brought my car in on an insurance claim they did the repairs but it took a long time. Drove away put about 45 miles on the car and actual mechanics. Brought my car in on an insurance claim they did the repairs but it took a long time. Drove away put about 45 miles on the car and all the problems came back. I have had to bring the car back in and have been told that the part that was needed originally is back ordered at the factory and my car will be there for almost a month. That tells me that the original part that was supposed to be replaced for the repair was never done. If it takes almost a month to get it from back order then they never replace the original broken part. I'm sad that whatever they did was subpar and that I had to bring my car back. I am sad that my car is stuck there for almost a month. However, the service staff and rental car staff are exceptional. They have done nothing but try to help. It's the back service department of supposedly skilled mechanics that are taking shortcuts that bother me. More
by HHINCORP
Other Employees Tagged: Lucia Chavez Lopez , Lori Comini, Donna Henderson, Rebekah Jones
March 21, 2023
Brought my car in for the second time to try to diagnose possible electrical issues with it turning off while driving at random. They couldn't replicate the issue again. When I came to pick it up I noticed possible electrical issues with it turning off while driving at random. They couldn't replicate the issue again. When I came to pick it up I noticed that my gas tank was nearly empty. This surprised me because it was nearly 3/4 full when I brought it in previous week. I checked the mileage in/out listed on my paperwork and noticed both numbers were the same on the paperwork (64958) so I checked my mileage on the dash and saw that it was now 65167. The car had been driven 209 miles in the six days that it was at the dealership. Understandably, I was upset and came back in to see what could be done to rectify the situation. I had assumed maybe 20-40 miles would be driven on the car to diagnose the issue but 200+ was way outside of what I consider to be diagnostically appropriate. They offered $100 discount. I asked them to cover the federal rate on the mileage, they said okay. Amy was great, she handled the situation really well. Reached out to the service manager via email the same day. 15 days and zero response from him. It's my last time going to this dealership. Update: Jose Rocha Jr, the Service Drive Manager, did reach out to me the day of this review to apologize for how the service was handled. He also apologized for Mr. Roberts not responding to my original email. He was polite and understood my concerns with not knowing where my car was driven and said he would check in with their team. More
by NOELLE.M.HO
Other Employees Tagged: Paul Remollino
March 16, 2023
Amy Carpenter was informative and friendly. The technician that serviced my Ridgeline thoroughly inspected it and fixed any recalls that needed to be done. The technician that serviced my Ridgeline thoroughly inspected it and fixed any recalls that needed to be done. More
by KENNETH.YONTS
March 06, 2023
I don’t care for the car service only. I don’t believe the technician did the diagnostics. Otherwise he would know my spark plugs and ignition coil need to be replace. I don’t believe the technician did the diagnostics. Otherwise he would know my spark plugs and ignition coil need to be replace. More
by Kassiani2007
Other Employees Tagged: Dave Ashby, Miguel Lopez, Bill Robertson
February 23, 2023
I took my car in because my radar related warning lights came on. I took it to Manly and Amy, my service writer said they would look at it for free. Then she calls me and says I hit a bird and it would cos came on. I took it to Manly and Amy, my service writer said they would look at it for free. Then she calls me and says I hit a bird and it would cost $600 to fix and recalibrate the radar software. I said I would just pick up my car and not to repair it. I get there and she tries to charge me $210 for diagnostic. I said I wasn't going to pay anything as she told me it would be covered. They ended up waiving it. So I take my car, unprepared. I drive 10 minutes down the road and all the lights go off. My radar sensors are all working fine. They were going to charge me $600 for nothing! That's some shady stuff. I don't recommend doing any business at Manly. I should sue you guys. Still thinking about it. More
by Dclowr69
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