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Amy Carpenter
100 Reviews
Dealership Experience
3 yrs, 6 mos
Industry Experience
10 yrs, 9 mos
Languages Spoken
English
100 Reviews
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100 Reviews of Amy Carpenter
Verified Customer
May 16, 2023
I mention to Amy about a coupon I had for the service she said she had added the discount, getting home i reviced the invoice and my discount was not added. said she had added the discount, getting home i reviced the invoice and my discount was not added. More
by V.JACQUELINE10
Other Employees Tagged: Amy Carpenter
May 11, 2023
Excellent customer service,professional people working front and back super polite and kind, they got the work done on time. front and back super polite and kind, they got the work done on time. More
by ILIANN0606
Other Employees Tagged: Hugo Mendez, Ted Krupinsky, Lucia Chavez Lopez , Dave Ashby, Lori Comini, John Ellsworth, Rebekah Jones, Iman Nielson, Katie Pardue
May 09, 2023
Todo excelente buen trato amable lo bueno no mucha espera bien esplendido las espllicasiones cinco estrellas bien esplendido las espllicasiones cinco estrellas More
by CARLOS.ROMERO1959
Other Employees Tagged: Jose Rocha Jr , Bill Robertson, Mario Vazquez
May 05, 2023
Helpful easy to work with. Knowledgeable about her options and really nice to my mother. Knowledgeable about her options and really nice to my mother. More
by WALSHA94
Other Employees Tagged: Hugo Mendez, Ted Krupinsky, Lucia Chavez Lopez , Lori Comini, John Ellsworth, Rebekah Jones, Iman Nielson, Lorena Ortiz, Katie Pardue
April 22, 2023
A CLASSIC DEALERSHIP SERVICE CENTER HORROR STORY I avoid dealerships if I can for this very reason: upselling. However, in this situation I was told to bring my car in to "re-set my radio" after avoid dealerships if I can for this very reason: upselling. However, in this situation I was told to bring my car in to "re-set my radio" after a blown main fuse during a battery swap on my 2013 Honda CRV I brought the car in Thursday morning at 7am. Transportation was provided via Lyft. I got a call at 11am telling me I needed a new radio. I replied, "Fine. Send me a Lyft and I'll pick up my car until the part arrives." The service advisor, told me, "Sorry, you are too far away. We have a 30 mile limit. Sorry I didn't tell you that before." After trying both Uber and Lyft to no avail (no drivers available) I resorted to knocking on doors in Oakmont until I found someone who could drive me to the dealership. When I arrived, she recommended I leave the car overnight as a replacement radio was available and would arrive the following day (Friday). Quote, "If you leave it overnight, we can have the radio installed by 11am." Ok. Sounds good. So, I took the loaner car and went home. Friday: I started calling at 11am. Was given the complete runaround, zero information on the status of my car. Third phone call, another rep finally found my service advisor and put her on the phone. Very polite, said she would research and get back to me, that she didn't even know if the radio had come in that morning's parts delivery (what ??!!) - then, more silence. I gave up and drove to the dealership demanding my car back. I was furious. A service manager tried to calm me down, to no avail, I felt like I was being played. He promised me there would be no charge for the "diagnostic" ($210) or the "loaner car" ($35/day) - THERE BETTER NOT BE !!! In sheer and utter frustration, a friend and I began looking at the fuses as that was the most logical place to start. Voila !! I didn't need a new radio. It was just a blown audio fuse that happened to have its replacement in the fuse box itself. Zero cost. I am appalled and disgusted. This experience has absolutely played into every single stereotype about Service Centers in dealerships. More
by S. Szmyd
Other Employees Tagged: Service Manager (don't remember his name)
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