Amy Carpenter | Page 9

Excelent customer service and knowledgeable, very friendly staff, thank you for all the help , service friendly staff, thank you for all the help , service More

by OASISYISCO Verified Customer Verified Customer

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prompt and effective on my two recent service appointments they were friendly and very thorough appointments they were friendly and very thorough More

by HGRISHAVER Verified Customer Verified Customer

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I appreciate that they are always easy to get in with scheduling. I also like that they wash my car most of the time. scheduling. I also like that they wash my car most of the time. More

by stephaniemanz Verified Customer Verified Customer

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A/C stopped working right after the service-it had worked fine before. I was told it would be $200+ to check it out, but I think it clear that something happened during the service. Rude reaction when I call fine before. I was told it would be $200+ to check it out, but I think it clear that something happened during the service. Rude reaction when I called to ask about it. Likely will not be back to this service dept. I also found out after the service that there were adverstised specials I was not informed about. More

by BOBOSHUN Verified Customer Verified Customer

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A CLASSIC DEALERSHIP SERVICE CENTER HORROR STORY I avoid dealerships if I can for this very reason: upselling. However, in this situation I was told to bring my car in to "re-set my radio" after avoid dealerships if I can for this very reason: upselling. However, in this situation I was told to bring my car in to "re-set my radio" after a blown main fuse during a battery swap on my 2013 Honda CRV I brought the car in Thursday morning at 7am. Transportation was provided via Lyft. I got a call at 11am telling me I needed a new radio. I replied, "Fine. Send me a Lyft and I'll pick up my car until the part arrives." The service advisor, told me, "Sorry, you are too far away. We have a 30 mile limit. Sorry I didn't tell you that before." After trying both Uber and Lyft to no avail (no drivers available) I resorted to knocking on doors in Oakmont until I found someone who could drive me to the dealership. When I arrived, she recommended I leave the car overnight as a replacement radio was available and would arrive the following day (Friday). Quote, "If you leave it overnight, we can have the radio installed by 11am." Ok. Sounds good. So, I took the loaner car and went home. Friday: I started calling at 11am. Was given the complete runaround, zero information on the status of my car. Third phone call, another rep finally found my service advisor and put her on the phone. Very polite, said she would research and get back to me, that she didn't even know if the radio had come in that morning's parts delivery (what ??!!) - then, more silence. I gave up and drove to the dealership demanding my car back. I was furious. A service manager tried to calm me down, to no avail, I felt like I was being played. He promised me there would be no charge for the "diagnostic" ($210) or the "loaner car" ($35/day) - THERE BETTER NOT BE !!! In sheer and utter frustration, a friend and I began looking at the fuses as that was the most logical place to start. Voila !! I didn't need a new radio. It was just a blown audio fuse that happened to have its replacement in the fuse box itself. Zero cost. I am appalled and disgusted. This experience has absolutely played into every single stereotype about Service Centers in dealerships. More

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Great employees, great service, very knowledgeable, the long wait to sign papers was the only downside long wait to sign papers was the only downside More

by Demmis.cisneros Verified Customer Verified Customer

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Had to pay for an unresolved issue that I was not happy about. No resolution about. No resolution More

by chrisangel65 Verified Customer Verified Customer

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Very effective and efficient service. My car was fixed in a timely manner and was available for my pick-up same day. Amy was very helpful on the phone and kept me apprised of all updates. My car was fixed in a timely manner and was available for my pick-up same day. Amy was very helpful on the phone and kept me apprised of all updates. More

by david_76 Verified Customer Verified Customer

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I have been very disappointed with the service of the actual mechanics. Brought my car in on an insurance claim they did the repairs but it took a long time. Drove away put about 45 miles on the car and actual mechanics. Brought my car in on an insurance claim they did the repairs but it took a long time. Drove away put about 45 miles on the car and all the problems came back. I have had to bring the car back in and have been told that the part that was needed originally is back ordered at the factory and my car will be there for almost a month. That tells me that the original part that was supposed to be replaced for the repair was never done. If it takes almost a month to get it from back order then they never replace the original broken part. I'm sad that whatever they did was subpar and that I had to bring my car back. I am sad that my car is stuck there for almost a month. However, the service staff and rental car staff are exceptional. They have done nothing but try to help. It's the back service department of supposedly skilled mechanics that are taking shortcuts that bother me. More

by HHINCORP Verified Customer Verified Customer

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NOT GOOD, SERVICE REQUESTED NOT COMPLETED, IWAS SPECIFIC ON THE WORK ORDER, I TOOK THE TIME TO GET THE CAR IN AND PROBLEM NOT FIXED ON THE WORK ORDER, I TOOK THE TIME TO GET THE CAR IN AND PROBLEM NOT FIXED More

by DILLONBEACH Verified Customer Verified Customer

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