Amy Mansfield | Page 57

I bought a Jeep from this dealership. It has been a never ending nightmare working with this company. I purchased an extended warranty for the Jeep, thinking It would be helpful if an It has been a never ending nightmare working with this company. I purchased an extended warranty for the Jeep, thinking It would be helpful if anything were to go wrong with something the warranty covers. Well just under a year of owning the vehicle and the Power Transfer Unit broke. Before I took it back to Sands dealership, I did research and found there are several recalls on the Power Transfer Units for Jeeps (or "PTU"). Even more concerning, there were tons of people saying that upon inspection of the Power Transfer Unit bolts were missing! (either never put in at the factory, or they brake off extremely easily). I knew my PTU was covered under the Zurich warranty so I brought it in. No surprise to me the Sands service department told me the PTU was broken, and the bolts were missing. Here is where all the problems began. First Sands couldn't give me a loaner vehicle. I was told I had to go through my warranty and Sands would not provide me with a loaner car. I called back every day, for 10 days straight, requesting a loaner car and was told they "don't have any available, we only have 4 cars to loan out" (They are a car dealership and they don't cars to loan their customers?? sounds false) Next I had to wait over a week for a warranty specialist to look at my vehicle. Every time I called back it was a new excuse as to why my car wasn't looked at yet. Finally, ten days later, and ten days of having a rental vehicle, I was told that it wouldn't be covered by the warranty because it was a "bracket" holding the PTU that broke, and the bracket isn't covered in the drive train warranty. And because it isn't covered, the cost of my rental vehicle would also not be covered under the warranty and I have to pay for all of it. I'm going to call BS on this. There is a recall on the PTU, there is damage to the PTU, yet they skirted around the issue to avoid paying the cost covered under the warranty. Because of their failing as a company I was not provided with a loaner car, because of their failing as a company I had to wait 10 days for an answer. Because of their failing as a company I have to pay $4,000 to pick my car up, pay over $500 for a rental vehicle, all while I'm still paying my vehicle loan and the complete garbage warranty. Sands & Zurich (the warranty company) went out of their way to cover their bottom line and screw over the customer at every point. It never mattered to them how much this was hurting their loyal customer because they are going to get their money either way. I have no vehicle to get to work, I have no way to pay for this rental vehicle, I have to take another loan out just to get my car back. I can't pay for groceries, or rent, or my daughters birthday. I hope I can somehow work this all out and not loose my job. The lesson is clear: You do not matter to Sands Chrysler Jeep Dodge. Only the company's bottom line matters to them. More

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My name is Carlo I was a sales Chrysler Dodge Jeep ram I had a wonderful experience with managers sales people are very nice people I will do business with them all over again thank you very much guys I rea had a wonderful experience with managers sales people are very nice people I will do business with them all over again thank you very much guys I really appreciate your help More

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Excellent customer service and a great buying experience! The entire team was customer focused and there was no buying pressure. They were very knowledgeable about their product line. Would do business with The entire team was customer focused and there was no buying pressure. They were very knowledgeable about their product line. Would do business with them again. More

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Thank you Joe for such a great experience buying my new Gladiator Rubicon. Joe was very knowledgeable about the vehicle , he also took me on a special course just to show me what the rubicon could do and Gladiator Rubicon. Joe was very knowledgeable about the vehicle , he also took me on a special course just to show me what the rubicon could do and all the features. Highly recommend sands auto and Joe as a salesman. Two thumbs up! More

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Thank you Joe for all your kind assistance in helping us with our daughter’s car replacement. What a calm, no pressure experience! And this was our second car with Sands. We will definitely keep coming back with our daughter’s car replacement. What a calm, no pressure experience! And this was our second car with Sands. We will definitely keep coming back! And highly recommend you and the entire Sands team to any one looking for a car. Thank you again! More

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Into A New Jeep Made Easy ! Joe Lyons made moving into our 2020 Jeep Wrangler Sahara 4 X 4 way to easy. We had the perfect test drive and unlimited information about our new ride Joe Lyons made moving into our 2020 Jeep Wrangler Sahara 4 X 4 way to easy. We had the perfect test drive and unlimited information about our new ride. Our experience from start to finish was made effortless with the assistance of Alex Savlinas, Drew Lowe, Rose Dunbar, and Matt McMenamin. Thank for all your Professionalism Joe Lyons and SANDS Chrysler Jeep Dodge. Bob & Donna G. More

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Great service department very friendly I will never go anywhere else Dealer Princpal is very friendly and ready to help thank you Terry Sands keep up the great work anywhere else Dealer Princpal is very friendly and ready to help thank you Terry Sands keep up the great work More

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Jeep Steering Issue I've had problems with my steering since I bought my new Wrangler. I've had it at the dealership I bought it at twice and the problem still didn't get I've had problems with my steering since I bought my new Wrangler. I've had it at the dealership I bought it at twice and the problem still didn't get resolved. Took it to Sands and they fixed it on the first try. More

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The 3 T's 1. Terrific salesman Greg Seip and all the other terrific personnel we met. 2. Terrific truck inventory. 3. Terrific, simplified purchasing of our n 1. Terrific salesman Greg Seip and all the other terrific personnel we met. 2. Terrific truck inventory. 3. Terrific, simplified purchasing of our new truck. More

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Easy buying I have purchased many new vehicles and sands is the easiest to deal with. We got a great deal and the service department is tops. I have purchased many new vehicles and sands is the easiest to deal with. We got a great deal and the service department is tops. More

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