Amy Micuda | Page 2

Every time I asked for a price it changed. What I was told, which was insulting, was 'oops the computer was wrong'. I came in for a recall and I was charged for diagnostics. Whenever I have go What I was told, which was insulting, was 'oops the computer was wrong'. I came in for a recall and I was charged for diagnostics. Whenever I have gone to a dealership, if you do the work then diagnostics was taken off the bill. Especially when my car was in for a recall. Because the price kept changing, there is no way to trust. More

by Mfminik Verified Customer Verified Customer

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Much better than the last time I was in they got me in and out in a days time, not three. and out in a days time, not three. More

by Pmcpheeters Verified Customer Verified Customer

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I brought it in for a recall and a check engine light. Both were taken care of in a more than reasonable time. Both were taken care of in a more than reasonable time. More

by k9cmj Verified Customer Verified Customer

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Amy was amazing. She was a delight to work with and kept me updated. I will be returning. She was a delight to work with and kept me updated. I will be returning. More

by amicuda Verified Customer Verified Customer

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Everyone at MCDJRF does an excellent job with taking care of my vehicle fleet. Amy, and the entire service department, are extremely knowledgeable and they are always ready to help. of my vehicle fleet. Amy, and the entire service department, are extremely knowledgeable and they are always ready to help. More

by JEFFNOLEN Verified Customer Verified Customer

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Attentive and professional Amy is a pleasure to work with.She is attentive and professional. That is all with.She is attentive and professional. That is all More

by Franc2_99 Verified Customer Verified Customer

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Our salesman Brandon was great. We explained what we were looking for and why and he never tried to push us towards a new Jeep. Very friendly, definitely a salesman but not pushy. We explained what we were looking for and why and he never tried to push us towards a new Jeep. Very friendly, definitely a salesman but not pushy. More

by cmave1 Verified Customer Verified Customer

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I did not feel like I got a good explanation on what was done to my car. When I questioned I was told I owed nothing bc it was a recall and a free inspection, but not really an explanation on what they did done to my car. When I questioned I was told I owed nothing bc it was a recall and a free inspection, but not really an explanation on what they did or found. I was escorted to the waiting room where a gentleman came up and started asking me a bunch of questions…why are you here?…did you buy from us?…how much is your monthly payment?….do you like your vehicle? I told him I loved my vehicle and had no interest in a trade in. I was then told I could get a bigger vehicle for the same monthly payment. Then he started to question me about my husband’s vehicle. I was there for a recall, not to be pressured to look at vehicles. I was content with my phone and doing some work, and yet, I felt pressured by this individual. The first time I was ever at your dealership I was rushed to make a purchase without even having time to think about it, so I walked away. Maybe that is how you make your sales, but that is a turn off for me. Buying a new vehicle should be a thought out decision and not rushed. *The lady that met me in the parking lot and guided me where to go was extremely friendly and willing to help. She even made sure she waved goodbye as I was pulling out. Sorry I do not know her name. More

by amy_thompson_89 Verified Customer Verified Customer

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My experience here didn't start off very pleasant, but after we worked through some service concerns I feel this team did a great job making it right. Amy was amazing, her communication was great. she eve after we worked through some service concerns I feel this team did a great job making it right. Amy was amazing, her communication was great. she even drove my boy and me home in her personal vehicle when I had to bring back the newly purchased vehicle for service. I found that to be amazing customer service. she could have left us there to walk or find an Uber. thank you. More

by 86j.w.h.86 Verified Customer Verified Customer

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2 The technician did not reset the'oil change required' in the onboard computer. In addition, I did not get a printout of the things checked during the top of the line oil change chosen. in the onboard computer. In addition, I did not get a printout of the things checked during the top of the line oil change chosen. More

by NDBSELLS Verified Customer Verified Customer

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