Amy Micuda | Page 3

Our salesman Brandon was great. We explained what we were looking for and why and he never tried to push us towards a new Jeep. Very friendly, definitely a salesman but not pushy. We explained what we were looking for and why and he never tried to push us towards a new Jeep. Very friendly, definitely a salesman but not pushy. More

by cmave1 Verified Customer Verified Customer

Print

I did not feel like I got a good explanation on what was done to my car. When I questioned I was told I owed nothing bc it was a recall and a free inspection, but not really an explanation on what they did done to my car. When I questioned I was told I owed nothing bc it was a recall and a free inspection, but not really an explanation on what they did or found. I was escorted to the waiting room where a gentleman came up and started asking me a bunch of questions…why are you here?…did you buy from us?…how much is your monthly payment?….do you like your vehicle? I told him I loved my vehicle and had no interest in a trade in. I was then told I could get a bigger vehicle for the same monthly payment. Then he started to question me about my husband’s vehicle. I was there for a recall, not to be pressured to look at vehicles. I was content with my phone and doing some work, and yet, I felt pressured by this individual. The first time I was ever at your dealership I was rushed to make a purchase without even having time to think about it, so I walked away. Maybe that is how you make your sales, but that is a turn off for me. Buying a new vehicle should be a thought out decision and not rushed. *The lady that met me in the parking lot and guided me where to go was extremely friendly and willing to help. She even made sure she waved goodbye as I was pulling out. Sorry I do not know her name. More

by amy_thompson_89 Verified Customer Verified Customer

Print

My experience here didn't start off very pleasant, but after we worked through some service concerns I feel this team did a great job making it right. Amy was amazing, her communication was great. she eve after we worked through some service concerns I feel this team did a great job making it right. Amy was amazing, her communication was great. she even drove my boy and me home in her personal vehicle when I had to bring back the newly purchased vehicle for service. I found that to be amazing customer service. she could have left us there to walk or find an Uber. thank you. More

by 86j.w.h.86 Verified Customer Verified Customer

Print

2 The technician did not reset the'oil change required' in the onboard computer. In addition, I did not get a printout of the things checked during the top of the line oil change chosen. in the onboard computer. In addition, I did not get a printout of the things checked during the top of the line oil change chosen. More

by NDBSELLS Verified Customer Verified Customer

Print

Amy has been nothing but amazing with the issues I had with my truck. She was very helpful and her communication was by far the best I've ever experienced. with my truck. She was very helpful and her communication was by far the best I've ever experienced. More

by vantuyl0425 Verified Customer Verified Customer

Print

Very professional and friendly They did the job required in a timely fashion and Amy could not have done a better job. in a timely fashion and Amy could not have done a better job. More

by Jonathonkrzywicki Verified Customer Verified Customer

Print

Dropped truck off on Sunday evening for work to be done Monday morning maybe 2hr job(tire pressure sensor)called around 11:30 to see if truck was done was told they would have her call me back never got a Monday morning maybe 2hr job(tire pressure sensor)called around 11:30 to see if truck was done was told they would have her call me back never got a call so we stopped in around 5pm and was told we could take truck and bring it back for repair work tomorrow.left truck there got a call Tuesday morning saying truck was done and could pick up anytime..was not happy.this is our 3rd vehicle from them have been good too us till now. More

by patty46637 Verified Customer Verified Customer

Print

I had printed instructions of service desired. CHANGE transmission and transfer case fluid and solve an error code for an oil low pressure. My instructions entailed all previous work on the issue CHANGE transmission and transfer case fluid and solve an error code for an oil low pressure. My instructions entailed all previous work on the issue along with possible issues that were now addressed. Dropped off vehicle on a Friday and no word or contact. Called late Monday. The customer service person was at lunch. No call back. I called again and service was not started yet. The next day I called again. Same issue as before. CSR was busy and would call back. Never did. I called late in the day and she told me that they checked the fluids and looked at the code. I had asked to change the fluids not check them. The next day I finally received the car after again calling to see if it was ready. A week later the code came back and was not resolved. I wasted 5 days and spent money for service that I thought a dealership could handle. And I’m no further along than when I started. At this point I don’t trust the work I was billed for. Never again More

by Frustrated customer Verified Customer Verified Customer

Print

Dismissive, hostile communication, inaccurate information, and unprofessional customer service throughout an already delayed repair process. information, and unprofessional customer service throughout an already delayed repair process. More

Print

They got my car. It was done within the 24 hours and everything was fixed perfectly. It was done within the 24 hours and everything was fixed perfectly. More

by DEBORAHJEFFERSON14 Verified Customer Verified Customer

Print