Amy Pickens
Amy Pickens at Germain Honda of Dublin

Amy Pickens | Page 2

Service Director

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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4.9
142 Reviews

My name is Amy Pickens Service Advisor for Germain Honda of Dublin. Having started in the automotive industry in 2010 I joined Germain in December of 2018 bringing with me a vast service background. Treating the customer as I want to be treated is my focus. I’m from Youngstown, OH and miss my family. The end of 2018 found our family relocating to the Columbus area. Matthew and I have two children Jackson and Brigid. When I’m away from the dealership I enjoy spending time with my family. If I were to be a superhero it would be Wonder Woman. Why not? I enjoy taking our boat out, and gardening. When our family escapes for vacation, Nashville is where I like to head. No one knows but I get nervous to speak in front of a crowd. My favorite Honda is the Pilot and I look forward to assisting you with the service of your favorite Honda.

Dealership Experience

7 yrs, 7 mos

Industry Experience

15 yrs, 9 mos

Languages Spoken

Armenian Armenian

English English

4.9

142 Reviews

Write a Review

142 Reviews of Amy Pickens

April 02, 2024

Dealership Rating
Employee Rating

Amy Pickens was very helpful in locating a part and arranging for prompt replacement of my 2011 Crosstour's rear hatch release. She kept me informed of progress and let me know immediately when my car More

by jshumak
Service Price Transparency
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Recommend Dealer
Yes
Apr 03, 2024

Germain Honda of Dublin responded

Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Amy handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment! Regards, Rich Newsome - General Manager

March 27, 2024

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She was very helpful and friendly with a great sense of humor. I own two Honda's and always have them serviced there, More

by jcejl
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Service Time
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Recommend Dealer
Yes
Mar 27, 2024

Germain Honda of Dublin responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Regards, Rich Newsome - General Manager

March 03, 2024

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Amy Pickens is outstanding! She's 100% focused on customer satisfaction. I always ask for her. More

by jim.downerd
Service Price Transparency
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Recommend Dealer
Yes
Mar 05, 2024

Germain Honda of Dublin responded

Jim, thanks for the fantastic review of Amy! Amy is the consummate advocate for our guests, and we're pleased she has always taken exceptional care of you and your vehicle. Thank you for continuing to choose Germain Honda! Regards, Rich Newsome - General Manager

February 26, 2024

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Amy Pickens was very thorough and checked my records. She explained what was needed at this oil change. She communicated to me when my car was done. I will definitely ask for Amy in the future. More

by cindywhitley57
Service Price Transparency
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Recommend Dealer
Yes
Feb 26, 2024

Germain Honda of Dublin responded

Cindy, Thank you for sharing your positive experience with us! We are glad that Amy provided you with thorough and efficient service during your recent visit and she will be honored to know how confident you are in her efforts. We look forward to continue providing you and your vehicle with our best care in your visits to come! Regards, Rich Newsome - General Manager

February 19, 2024

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From the moment I called for an appointment it was a pleasant experience. The staff was friendly and professional. They made me feel like a valued customer. The dealership/waiting area was clean and com More

by acedumcguff
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2024

Germain Honda of Dublin responded

Thank you for sharing your positive experience with us! We are happy to hear that our team provided you with the quality care that you so much deserve. It is our pleasure to assist you in any way possible. We hope that you continue to choose us for all of your future automotive needs! Regards, Rich Newsome - General Manager

February 05, 2024

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Amy Pickens was my service advisor. I went in for routine oil change and she let me know my vehicle was due for additional service. She clearly explained what needed to be done and the More

by knistico
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Recommend Dealer
Yes
Feb 07, 2024

Germain Honda of Dublin responded

Thank you for taking the time to leave Amy this positive review! Providing thorough and efficient service is so important to us, and we are glad that Amy's efforts met your satisfaction. We look forward to continue providing you and your vehicle with our best care in your visits to come. Safe travels! Regards, Rich Newsome - General Manager

January 16, 2024

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Amy Pickens was perfessional and directed me on what needed to be done and what could wait until my next checkup, which was very appreciated. My experiences have always been quick and easy in and out. More

by avwald
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jan 17, 2024

Germain Honda of Dublin responded

Thank you for sharing your positive experience with us! We are pleased that Amy provided you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Regards, Rich Newsome - General Manager

January 15, 2024

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Amy Pickens and the Germain team treated us very well. Thank you for taking care of us and serving our vehicle. More

by Jmbreid
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 16, 2024

Germain Honda of Dublin responded

Thank you, Jmbreid! We're pleased you had another great service experience with us, and that Amy made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit! Regards, Rich Newsome - General Manager

January 11, 2024

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Good service provided. Prompt and efficient. Good service provided. Prompt and efficient Good service provided. Prompt and efficient More

by Ramesh v
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 11, 2024

Germain Honda of Dublin responded

Ramesh, Providing prompt and efficient service is so important to us here at Germain Honda of Dublin and we are glad that our teams efforts could meet your satisfaction! We wish you safe travels and please do not hesitate to let us know how we may be of further service to you. Regards, Rich Newsome - General Manager

January 01, 2024

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Amy Pickens makes sure that I am always current on my car maintenance, running smoothly and maintaining the longevity of my car. I appreciate her willingness and care for me and my car. More

by Lclowe
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jan 02, 2024

Germain Honda of Dublin responded

Thank you for sharing positive feedback on Amy! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Amy has always provided for you. We look forward to your next visit! Regards, Rich Newsome - General Manager

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