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Amy Pickens
Amy Pickens at Germain Honda of Dublin

Amy Pickens | Page 3

Service Director

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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4.9
139 Reviews

My name is Amy Pickens Service Advisor for Germain Honda of Dublin. Having started in the automotive industry in 2010 I joined Germain in December of 2018 bringing with me a vast service background. Treating the customer as I want to be treated is my focus. I’m from Youngstown, OH and miss my family. The end of 2018 found our family relocating to the Columbus area. Matthew and I have two children Jackson and Brigid. When I’m away from the dealership I enjoy spending time with my family. If I were to be a superhero it would be Wonder Woman. Why not? I enjoy taking our boat out, and gardening. When our family escapes for vacation, Nashville is where I like to head. No one knows but I get nervous to speak in front of a crowd. My favorite Honda is the Pilot and I look forward to assisting you with the service of your favorite Honda.

Dealership Experience

7 yrs, 5 mos

Industry Experience

15 yrs, 7 mos

Languages Spoken

Armenian Armenian

English English

4.9

139 Reviews

Write a Review

139 Reviews of Amy Pickens

October 25, 2023

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Employee Rating

The service is outstanding and when you have staff like Amy Chapmam, the trust factor is outstanding More

by mbutler1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Pickens OUTSTANDING

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Oct 25, 2023

Germain Honda of Dublin responded

Thank you for honoring us with your patronage over the years. We're so pleased Amy continues to provide you with exceptional service. Please get in touch the next time we may be of assistance. It is our pleasure! Regards, Rich Newsome - General Manager

October 17, 2023

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Employee Rating

Thanks for taking such good care of my car through the years. Amy Perkins has been a great help to me when I’ve called to ask questions related to my car and she’s been a most knowledgeable when I‘be bro More

by carloucarlson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 17, 2023

Germain Honda of Dublin responded

Thank you for your kind review! We truly appreciate your continued business, and we're glad Amy has always taken such great care of you and your vehicle. Thank you for making Germain Honda your #1 choice for service! Regards, Rich Newsome - General Manager

October 10, 2023

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Employee Rating

Helpful kind attitude good explanation of problems clean tidy waiting room pleasant greeting fixed my dashboard More

by Customclothes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Withers

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Oct 11, 2023

Germain Honda of Dublin responded

Thanks for letting us know how satisfied you were with our service team's assistance! We're glad they provided you with their utmost support and insight at this visit. We look forward to making your next appointment just as outstanding! Regards, Rich Newsome - General Manager

October 05, 2023

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Employee Rating

I needed an oil change. It was done promptly with no problems. I also had some problems with charging my phone on the pad. The solution is in progress. More

by Roc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 06, 2023

Germain Honda of Dublin responded

We're delighted to hear that, Roc! Thank you for letting us know how pleased you've been with our efficient service team. We wish you the safest of travels until we may assist you again! Regards, Rich Newsome - General Manager

August 24, 2023

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Amy Pickens was personable, and efficient. She was helpful with a recall problem and double checking the battery. Highly recommend! More

by sutterlind
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
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Aug 25, 2023

Germain Honda of Dublin responded

Thanks for your thoughtful feedback on Amy! Nothing means more to us than your satisfaction, so we're glad she handled your recall visit with great care and foresight. We'll see you at your next appointment! Regards, Rich Newsome - General Manager

August 16, 2023

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People who work here are cooperative and helpful and knowledgeable too. I am much satisfied. More

by faridbb77
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 17, 2023

Germain Honda of Dublin responded

Thanks for the fantastic feedback on your service visit! We're glad your service advisor handled your vehicle's needs with great care and responsive communication. We hope to ensure the same circumstances at your next appointment! Regards, Rich Newsome - General Manager

August 15, 2023

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Employee Rating

They are very helpful in keeping me informed of when my services are due. Ease of scheduling services More

by BT
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Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2023

Germain Honda of Dublin responded

BT, thanks for stopping by to share your 5-star review of our service department! We're pleased the scheduling has been convenient for you, and that our team provides excellent communication at each visit. We hope you'll continue to choose Germain Honda for all your automotive needs! Regards, Rich Newsome - General Manager

August 15, 2023

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Employee Rating

Amy Pickens in the service department has helped me on numerous occasions and is always friendly and knowledgeable. I always request her support when I bring our Hondas in for service. More

by Sjordan070163
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Aug 15, 2023

Germain Honda of Dublin responded

Thank you for your thoughtful review of Amy! Your satisfaction is our top priority, so we're delighted she continues to provide you with exceptional service at each visit. Don't hesitate to reach out when we may assist you again. It's always our pleasure! Regards, Rich Newsome - General Manager

August 13, 2023

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Employee Rating

Excellent , they were very professional and efficient in the repair of my car . I had a recall issue plus a transmission sensor that Honda covered the cost for so I was so relieved! More

by cindymcmannis
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2023

Germain Honda of Dublin responded

Hi, Cindy! Thanks so much for your stellar review. We're glad your vehicle's needs were addressed thoroughly and efficiently by our team. Thank you for choosing Germain Honda for your automotive needs. We wish you safe travels until your next visit! Regards, Rich Newsome - General Manager

August 10, 2023

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Employee Rating

Jenn was great. Service was great. Technician was the best I’ve ever seen. Love this place More

by Jeffmaysefaith79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Withers, Jennifer Hess, Deborah Mayse, Ryan Kennedy , Tyler Chaney

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Aug 11, 2023

Germain Honda of Dublin responded

Thanks for the love, Jeff! We're honored by your loyalty, and we're so happy Jenn's diligence ensured an exceptional visit for your Honda. We look forward to making your next appointment just as reliable! Regards, Rich Newsome - General Manager

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