Amy Pickens
Amy Pickens at Germain Honda of Dublin

Amy Pickens

Service Director

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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4.9
142 Reviews

My name is Amy Pickens Service Advisor for Germain Honda of Dublin. Having started in the automotive industry in 2010 I joined Germain in December of 2018 bringing with me a vast service background. Treating the customer as I want to be treated is my focus. I’m from Youngstown, OH and miss my family. The end of 2018 found our family relocating to the Columbus area. Matthew and I have two children Jackson and Brigid. When I’m away from the dealership I enjoy spending time with my family. If I were to be a superhero it would be Wonder Woman. Why not? I enjoy taking our boat out, and gardening. When our family escapes for vacation, Nashville is where I like to head. No one knows but I get nervous to speak in front of a crowd. My favorite Honda is the Pilot and I look forward to assisting you with the service of your favorite Honda.

Dealership Experience

7 yrs, 7 mos

Industry Experience

15 yrs, 9 mos

Languages Spoken

Armenian Armenian

English English

4.9

142 Reviews

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142 Reviews of Amy Pickens

June 01, 2026

Dealership Rating
Employee Rating

Took ownership of failure, quickly tried to recover. Performed all the necessary tests that were requested More

by ja0122
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Recommend Dealer
Yes

Other Employees Tagged: Hailey

Jun 01, 2026

Germain Honda of Dublin responded

Thank you for the 5-star rating and for recognizing how Amy and our team took ownership and performed the tests you requested on your Honda. We’re glad our prompt efforts helped get you back on the road with confidence. Best Regards, Larry Scott (General Manager)

May 29, 2026

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Logan and Ryan provide premier professional instant service Always make themselves available for pick up and return Two the best More

by LJBONFON
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Kennedy, Logan Horn

May 29, 2026

Germain Honda of Dublin responded

Thank you for highlighting how Logan and Ryan provided prompt, professional care for your Honda Civic Type R. We’re glad they were on hand to arrange a convenient drop-off and pick-up. Feel free to reach out if you need service in the future. Best Regards, Larry Scott (General Manager)

May 16, 2026

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Germain Honda of Dublin is amazing. They are super professional and always very polite. Their knowledge staff will help you every step of the way and make sure to get you exactly what y More

by corypickrell
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Recommend Dealer
Yes
May 16, 2026

Germain Honda of Dublin responded

It’s wonderful to hear our knowledgeable team guided you through every step of your Honda CR-V service. Your recommendation for anyone exploring new or used Honda models is greatly appreciated. We hope to assist you again whenever you need service. Best Regards, Larry Scott (General Manager)

September 15, 2024

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Amy Pickens is our Customer Service Rep. Amy is always helpful and professional. We appreciate her high level of customer service. More

by reinhard
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Moore

Sep 16, 2024

Germain Honda of Dublin responded

Reinhard, that's awesome! Thank you for always trusting Amy and the Germain Honda team to get the job done right. We really appreciate your continued business and hope to make your next appointment just as exceptional. Regards, Rich Newsome - General Manager

August 17, 2024

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Amy Pikens is a awesome person she take care of me when be there was diligent and respectful. More

by lobotelo
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Recommend Dealer
Yes
Aug 19, 2024

Germain Honda of Dublin responded

Thank you for reporting on the exceptional work Amy and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Germain Honda! Regards, Rich Newsome - General Manager

July 29, 2024

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They have always been helpful and responsive to my car service needs. I can always get my car serviced on short notice. I trust the work that is completed. Amy Pickens has taken care of me. More

by lynnmaria234
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Hess

Jul 30, 2024

Germain Honda of Dublin responded

We're glad Amy and our service team have been proactive and responsive to your needs. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us! Regards, Rich Newsome - General Manager

July 06, 2024

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Amy Pickens is one of the best service reps I have dealt with. Very knowledgeable and customer oriented. More

by Crparch
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Recommend Dealer
Yes
Jul 08, 2024

Germain Honda of Dublin responded

Thanks for taking a moment to let us know how helpful you found this visit! We're delighted Amy provided you with all the answers you needed to make this a positive experience. We're happy to be of service! Regards, Rich Newsome - General Manager

June 26, 2024

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On time and good service and close location and familiar surroundings and fair price and good waiting area More

by Yue1zhong6
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Recommend Dealer
Yes
Jun 26, 2024

Germain Honda of Dublin responded

We're pleased you enjoyed a pleasant and convenient visit with our service department. Thanks for taking a moment to share your experience here with us. Please don't hesitate to let us know when we may be of service to you again. Regards, Rich Newsome - General Manager

April 11, 2024

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I always get excellent service at Germain Honda. The service area is clean and there is a shuttle for those that need to go to work or cannot wait. More

by schiki5
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Recommend Dealer
Yes

Other Employees Tagged: Glen Storey

Apr 11, 2024

Germain Honda of Dublin responded

Thank you for your terrific review! Your satisfaction means a lot to us, and we're pleased you enjoy the accommodations offered by our service department. We hope you'll continue to make Germain Honda your first choice for service! Regards, Rich Newsome - General Manager

April 02, 2024

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Employee Rating

I always get wonderful service at Germain Honda. Amy Pickens is often assigned to me and I am always glad to see her because she explains the service to my car clearly and lets me know how long it More

by Aapsnapp
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 03, 2024

Germain Honda of Dublin responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from Amy and our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Regards, Rich Newsome - General Manager

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