Amy Pickens
Amy Pickens at Germain Honda of Dublin

Amy Pickens

Service Director

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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4.9
139 Reviews

My name is Amy Pickens Service Advisor for Germain Honda of Dublin. Having started in the automotive industry in 2010 I joined Germain in December of 2018 bringing with me a vast service background. Treating the customer as I want to be treated is my focus. I’m from Youngstown, OH and miss my family. The end of 2018 found our family relocating to the Columbus area. Matthew and I have two children Jackson and Brigid. When I’m away from the dealership I enjoy spending time with my family. If I were to be a superhero it would be Wonder Woman. Why not? I enjoy taking our boat out, and gardening. When our family escapes for vacation, Nashville is where I like to head. No one knows but I get nervous to speak in front of a crowd. My favorite Honda is the Pilot and I look forward to assisting you with the service of your favorite Honda.

Dealership Experience

7 yrs, 5 mos

Industry Experience

15 yrs, 7 mos

Languages Spoken

Armenian Armenian

English English

4.9

139 Reviews

Write a Review

139 Reviews of Amy Pickens

September 15, 2024

Dealership Rating
Employee Rating

Amy Pickens is our Customer Service Rep. Amy is always helpful and professional. We appreciate her high level of customer service. More

by reinhard
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Moore

Sep 16, 2024

Germain Honda of Dublin responded

Reinhard, that's awesome! Thank you for always trusting Amy and the Germain Honda team to get the job done right. We really appreciate your continued business and hope to make your next appointment just as exceptional. Regards, Rich Newsome - General Manager

August 17, 2024

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Amy Pikens is a awesome person she take care of me when be there was diligent and respectful. More

by lobotelo
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 19, 2024

Germain Honda of Dublin responded

Thank you for reporting on the exceptional work Amy and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Germain Honda! Regards, Rich Newsome - General Manager

July 29, 2024

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They have always been helpful and responsive to my car service needs. I can always get my car serviced on short notice. I trust the work that is completed. Amy Pickens has taken care of me. More

by lynnmaria234
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Hess

Jul 30, 2024

Germain Honda of Dublin responded

We're glad Amy and our service team have been proactive and responsive to your needs. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us! Regards, Rich Newsome - General Manager

July 06, 2024

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Amy Pickens is one of the best service reps I have dealt with. Very knowledgeable and customer oriented. More

by Crparch
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Recommend Dealer
Yes
Jul 08, 2024

Germain Honda of Dublin responded

Thanks for taking a moment to let us know how helpful you found this visit! We're delighted Amy provided you with all the answers you needed to make this a positive experience. We're happy to be of service! Regards, Rich Newsome - General Manager

June 26, 2024

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On time and good service and close location and familiar surroundings and fair price and good waiting area More

by Yue1zhong6
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Service Time
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Recommend Dealer
Yes
Jun 26, 2024

Germain Honda of Dublin responded

We're pleased you enjoyed a pleasant and convenient visit with our service department. Thanks for taking a moment to share your experience here with us. Please don't hesitate to let us know when we may be of service to you again. Regards, Rich Newsome - General Manager

April 11, 2024

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I always get excellent service at Germain Honda. The service area is clean and there is a shuttle for those that need to go to work or cannot wait. More

by schiki5
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Recommend Dealer
Yes

Other Employees Tagged: Glen Storey

Apr 11, 2024

Germain Honda of Dublin responded

Thank you for your terrific review! Your satisfaction means a lot to us, and we're pleased you enjoy the accommodations offered by our service department. We hope you'll continue to make Germain Honda your first choice for service! Regards, Rich Newsome - General Manager

April 02, 2024

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I always get wonderful service at Germain Honda. Amy Pickens is often assigned to me and I am always glad to see her because she explains the service to my car clearly and lets me know how long it More

by Aapsnapp
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2024

Germain Honda of Dublin responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from Amy and our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Regards, Rich Newsome - General Manager

April 02, 2024

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Amy Pickens was very helpful in locating a part and arranging for prompt replacement of my 2011 Crosstour's rear hatch release. She kept me informed of progress and let me know immediately when my car More

by jshumak
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Recommend Dealer
Yes
Apr 03, 2024

Germain Honda of Dublin responded

Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Amy handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment! Regards, Rich Newsome - General Manager

March 27, 2024

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She was very helpful and friendly with a great sense of humor. I own two Honda's and always have them serviced there, More

by jcejl
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2024

Germain Honda of Dublin responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Regards, Rich Newsome - General Manager

March 03, 2024

Dealership Rating
Employee Rating

Amy Pickens is outstanding! She's 100% focused on customer satisfaction. I always ask for her. More

by jim.downerd
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 05, 2024

Germain Honda of Dublin responded

Jim, thanks for the fantastic review of Amy! Amy is the consummate advocate for our guests, and we're pleased she has always taken exceptional care of you and your vehicle. Thank you for continuing to choose Germain Honda! Regards, Rich Newsome - General Manager

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