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Amy Stoica
68 Reviews
68 Reviews of Amy Stoica
April 30, 2025
Incompetent from top to bottom, worst service department I've ever encountered. Audi of Marin issued a $ 13,765.84 diagnostic so off the rails it mislead another competent mechanic until the actual issue I've ever encountered. Audi of Marin issued a $ 13,765.84 diagnostic so off the rails it mislead another competent mechanic until the actual issue was corrected at 1/10th the price. I brought in my 2014 R8 convertible with a top that wouldn't operate at 17k miles. I clearly described per the owners manual I had locked the top up with 2 vehicle provided plastic blocks bolted into the mechanism, and stored two open top trim mechanisms in the front trunk. After the first week, I was told there were parts missing, which turned out to be the trim above. I repeated my description. After two more weeks, I was given the repair price above. I was told without any documentation the entire roof mechanism had been tested, but the roof would not operate. Audi said the pump and valve block needed replacing, another month. I took the car to my independent mechanic. After a documented recheck of the components, he found the locking blocks were still in place. He removed them, cleared the code, and the top worked perfectly. The computer had become confused and shut down the roof because I flubbed the open/close switch back and forth while the battery was failing with low voltage. Battery replaced, issue resolved. Yep, Audi had never taken the locking blocks out. I explained this incredible failure in detail to the Service Adviser and demanded my money back. After another month, the Service Manager replied he understood my position, but still felt his department had earned the diagnostic fee. Now, I'm insulted. Dealerships get to charge big bucks because this is their vehicle and they are supposed to know what they are doing. This service department didn't know the car or it's emergency process, miscommunicated critical information multiple times, and issued a diagnosis that was dead wrong. Everyone makes mistakes. How far do they have to blow it to admit they failed to serve me? You have better options. More
by DanViele
Other Employees Tagged: Danny Roque, Unknown Diagnostic Mechanic, did not know this car
Verified CustomerOctober 14, 2023
Friendly. On time, thorough. Exceeded expectations. I appreciated the service recap video and was happy to have my car washed and floor mats cleaned. On time, thorough. Exceeded expectations. I appreciated the service recap video and was happy to have my car washed and floor mats cleaned. More
by SCOTTM1100
Other Employees Tagged: Ian
October 07, 2023
veru helpful, efficient and friendly. Even though I had a reservation, there was not a loaner car available making things difficult. Even though I had a reservation, there was not a loaner car available making things difficult. More
by RDKRETIRED
Other Employees Tagged: Gary Poarch , Gene Frank, Brittany Myers, Ryan O'Sullivan, Danny Roque
October 06, 2023
diodnt agree that an engine mount was not part of warranty when you had the car in May before the warranty expired..An engine mount at 40k miles is just not right...And I bought the car less then a y warranty when you had the car in May before the warranty expired..An engine mount at 40k miles is just not right...And I bought the car less then a year ago...Al More
by ACOPPIN
October 06, 2023
Amy was super helpful and very professional. She attended to us quickly and even put us in touch with the used car department to discuss selling our older car. We received excellent services as She attended to us quickly and even put us in touch with the used car department to discuss selling our older car. We received excellent services as usual. More
by audimarinindigo
