Amy Stoica

Incompetent from top to bottom, worst service department I've ever encountered. Audi of Marin issued a $ 13,765.84 diagnostic so off the rails it mislead another competent mechanic until the actual issue I've ever encountered. Audi of Marin issued a $ 13,765.84 diagnostic so off the rails it mislead another competent mechanic until the actual issue was corrected at 1/10th the price. I brought in my 2014 R8 convertible with a top that wouldn't operate at 17k miles. I clearly described per the owners manual I had locked the top up with 2 vehicle provided plastic blocks bolted into the mechanism, and stored two open top trim mechanisms in the front trunk. After the first week, I was told there were parts missing, which turned out to be the trim above. I repeated my description. After two more weeks, I was given the repair price above. I was told without any documentation the entire roof mechanism had been tested, but the roof would not operate. Audi said the pump and valve block needed replacing, another month. I took the car to my independent mechanic. After a documented recheck of the components, he found the locking blocks were still in place. He removed them, cleared the code, and the top worked perfectly. The computer had become confused and shut down the roof because I flubbed the open/close switch back and forth while the battery was failing with low voltage. Battery replaced, issue resolved. Yep, Audi had never taken the locking blocks out. I explained this incredible failure in detail to the Service Adviser and demanded my money back. After another month, the Service Manager replied he understood my position, but still felt his department had earned the diagnostic fee. Now, I'm insulted. Dealerships get to charge big bucks because this is their vehicle and they are supposed to know what they are doing. This service department didn't know the car or it's emergency process, miscommunicated critical information multiple times, and issued a diagnosis that was dead wrong. Everyone makes mistakes. How far do they have to blow it to admit they failed to serve me? You have better options. More

Report | Print

Audi Marin has been treating me well for over 18 years - and Amy is really great to work with. and Amy is really great to work with. More

by JKRTLAND Verified Customer Verified Customer

Report | Print

Friendly greeting, good listening,respectful polite interested in fixing problems efficient at getting car back to owner interested in fixing problems efficient at getting car back to owner More

by CDUCKJR Verified Customer Verified Customer

Report | Print

Friendly. On time, thorough. Exceeded expectations. I appreciated the service recap video and was happy to have my car washed and floor mats cleaned. On time, thorough. Exceeded expectations. I appreciated the service recap video and was happy to have my car washed and floor mats cleaned. More

by SCOTTM1100 Verified Customer Verified Customer

Report | Print

Excellent service - easy drop off and pick up. Accurate estimate of total time. No issues! Accurate estimate of total time. No issues! More

by DDOSSEY Verified Customer Verified Customer

Report | Print

Audi Marin was quick to fix my car. I will definitely go back to get my Audi serviced there. I will definitely go back to get my Audi serviced there. More

by ROBLEDO_ANTHONY1 Verified Customer Verified Customer

Report | Print

Thanks for the recent service to my car. Your quick response and professionalism is always appreciated, and Amy was a gem to work with! Your quick response and professionalism is always appreciated, and Amy was a gem to work with! More

by PATRICKMARTINMAGIC Verified Customer Verified Customer

Report | Print

veru helpful, efficient and friendly. Even though I had a reservation, there was not a loaner car available making things difficult. Even though I had a reservation, there was not a loaner car available making things difficult. More

by RDKRETIRED Verified Customer Verified Customer

Report | Print

It’s all about how much your people are engaged and willing to help. Fifteen willing to help. Fifteen More

by JKASTNER0 Verified Customer Verified Customer

Report | Print

I love my car and the fact it had services paid for by the previous owner. Amy is very professional, courteous and well spoken. The technician had a telling video to accompany the repairs and the text c the previous owner. Amy is very professional, courteous and well spoken. The technician had a telling video to accompany the repairs and the text communication platform that Amy uses was great. More

by smoezzi Verified Customer Verified Customer

Report | Print