They communicate very well, I felt the “service” for an
electric car was pretty pricy.
electric car was pretty pricy.
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by JENNIFERSCHOENSTEIN28
Verified Customer
Verified Customer
Service Price Transparency
Nov 28, 2023 -
Audi Marin responded
We value your feedback regarding our communication and pricing. Your concerns about the service cost for electric cars are noted, and we'll review our pricing structure to ensure fairness.
Don’t make me write 15 words - I get you want specific
feedback but don’t force it. Amy was nice.
feedback but don’t force it. Amy was nice.
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by GORDON_SL
Verified Customer
Verified Customer
Nov 28, 2023 -
Audi Marin responded
We appreciate your feedback and understand the importance of simplicity. We'll take your suggestion into consideration to ensure a more seamless experience in the future.
Very attentive and responsive.
Overall, they really care about customer satisfaction. Also, they have great communication.
Overall, they really care about customer satisfaction. Also, they have great communication.
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by MATTGREBIL
Verified Customer
Verified Customer
Service Price Transparency
Nov 28, 2023 -
Audi Marin responded
We're thrilled to hear that you found our team attentive and responsive. Customer satisfaction is our priority, and we appreciate your acknowledgment of our efforts in ensuring clear communication and a positive experience.
Amy is great.
I wish Audi Marin provided loaners, but they said they don't provide loaners for routine service. Something something, not enough loaner cars, but th
I wish Audi Marin provided loaners, but they said they don't provide loaners for routine service. Something something, not enough loaner cars, but then the side of the building has 10+ loaners. There was mention of a shuttle, or Lyft credit but I'm in Novato, so not really an option. My previous purchase at Lexis of Marin always provided a loaner when asked, AND provided three years of complimentary service. Audi is seriously slacking on that part.
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by INFOSECTRAVIS
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2023 -
Audi Marin responded
Thank you for the generous review! We're glad to hear that Amy provided great service. We understand your concerns about loaner cars, and we appreciate your feedback. We're continually working to improve our loaner car services to better meet your needs.
Great service advisor!
Very conscientious and helpful all the way through the entire service process.
Very conscientious and helpful all the way through the entire service process.
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by AJCASCARDI
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2023 -
Audi Marin responded
Thank you for the generous review! We appreciate your feedback about your service advisor and are pleased to know that they were conscientious and helpful throughout the entire service process. Providing exceptional service is our goal.
Very helpful and accommodating, salesmen and maintenance
staff outstanding!
Best in the business. Don't know what else to say.
staff outstanding!
Best in the business. Don't know what else to say.
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by DTGIANNINI
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tyler Toler
Oct 17, 2023 -
Audi Marin responded
Thank you for the generous review! We're delighted to hear that our sales and maintenance staff were very helpful and accommodating. Your kind words about them being "The Best in the business" are greatly appreciated.
Very service oriented.
They were very detailed and let me know what they found every step of the way.
They were very detailed and let me know what they found every step of the way.
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by TBLY5
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2023 -
Audi Marin responded
Thank you for your kind review! We're thrilled to hear that our service team was service-oriented and provided detailed information at every step. Your trust in our team is greatly appreciated.
Your feedback reaffirms our commitment to delivering exceptional service at Audi Marin. If you have more questions or need further assistance, please don't hesitate to reach out. Your trust in us is greatly appreciated, and we look forward to serving you for all your Audi needs.
Thank you once again for choosing Audi Marin
Great service provided during my services appointment at
Audi dealership. 15 word minimum is stupid.
Audi dealership. 15 word minimum is stupid.
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by TCORDE
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2023 -
Audi Marin responded
Thank you for your kind review! We agree that providing great service is of utmost importance. We appreciate your straightforward feedback, and we're pleased that you had a positive experience during your service appointment.
Amy was delightfull, attentive and followed thru with
everything which led to a great experience with Audi for me.
everything which led to a great experience with Audi for me.
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by DON81
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2023 -
Audi Marin responded
Thank you for your kind review! Amy's delightful and attentive service is greatly appreciated. We're delighted to hear that her follow-through and dedication led to a great experience with Audi for you. Your satisfaction is our priority.
Amy was so helpful & resourceful!
She was also very proactive in ensuring I would receive a loaner car while mine was being serviced since I had a baby car seat that needed to be inst
She was also very proactive in ensuring I would receive a loaner car while mine was being serviced since I had a baby car seat that needed to be installed as our primary car. Big thank you to Amy at Audi!
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by CLAIRECHAMPAIGN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Amy Stoica
Aug 31, 2023 -
Audi Marin responded
Thank you so much for your wonderful review, Claire! It's great to hear that Amy provided such outstanding service with resourcefulness, proactive thinking, and a willingness to go above and beyond. We are so glad that she made your experience at Audi Marin as what it should be. She is an amazing asset to our team here and we thank you for recognizing her efforts! If there is anything else we can do to assist you please let us know. We look forward to serving you again in the future.
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