Amy Stoica | Page 7

Excellent customer service! Everyone was welcoming, from the outside greeters to my service advisor. They made the whole experience easy and pleasant. Everyone was welcoming, from the outside greeters to my service advisor. They made the whole experience easy and pleasant. More

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I had an issue with my trunk/hatch that was fortunately covered under extended warranty. Service department took great care of me, got answers quickly and handled getting it covered by the warranty. covered under extended warranty. Service department took great care of me, got answers quickly and handled getting it covered by the warranty. More

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Audi Marin is very professional in their approach to servicing the customers automotive needs the facility is neat and orderly and reflects a serious approach to vehicle maintenance and customer service servicing the customers automotive needs the facility is neat and orderly and reflects a serious approach to vehicle maintenance and customer service More

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Amy was very nice and patient with me. She was great at keeping me updated on my cars progress She was great at keeping me updated on my cars progress More

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The service is always nice and quick. Everyone is very friendly and helpful. It’s easy to book and schedule appointments, and the whole process is smooth and stress-free. Everyone is very friendly and helpful. It’s easy to book and schedule appointments, and the whole process is smooth and stress-free. More

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Second time coming in for the same problem. Charged me for the first time over 800$, the problem wasn’t fixed. Brought it back in the second time (four months later) and all of a sudden the pro Charged me for the first time over 800$, the problem wasn’t fixed. Brought it back in the second time (four months later) and all of a sudden the problem was covered with my warranty. I don’t feel like I should have been charged the first time for a problem that wasn’t fixed. More

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Audi of Marin is attentive and quick to respond to my questions and concerns and needs questions and concerns and needs More

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As always Amy S. is great in being welcoming and taking time to explain the service details. Was there for recalls and annual service. Was kept adequaetely informed is great in being welcoming and taking time to explain the service details. Was there for recalls and annual service. Was kept adequaetely informed along the way. More

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Incompetent from top to bottom, worst service department I've ever encountered. Audi of Marin issued a $ 13,765.84 diagnostic so off the rails it mislead another competent mechanic until the actual issue I've ever encountered. Audi of Marin issued a $ 13,765.84 diagnostic so off the rails it mislead another competent mechanic until the actual issue was corrected at 1/10th the price. I brought in my 2014 R8 convertible with a top that wouldn't operate at 17k miles. I clearly described per the owners manual I had locked the top up with 2 vehicle provided plastic blocks bolted into the mechanism, and stored two open top trim mechanisms in the front trunk. After the first week, I was told there were parts missing, which turned out to be the trim above. I repeated my description. After two more weeks, I was given the repair price above. I was told without any documentation the entire roof mechanism had been tested, but the roof would not operate. Audi said the pump and valve block needed replacing, another month. I took the car to my independent mechanic. After a documented recheck of the components, he found the locking blocks were still in place. He removed them, cleared the code, and the top worked perfectly. The computer had become confused and shut down the roof because I flubbed the open/close switch back and forth while the battery was failing with low voltage. Battery replaced, issue resolved. Yep, Audi had never taken the locking blocks out. I explained this incredible failure in detail to the Service Adviser and demanded my money back. After another month, the Service Manager replied he understood my position, but still felt his department had earned the diagnostic fee. Now, I'm insulted. Dealerships get to charge big bucks because this is their vehicle and they are supposed to know what they are doing. This service department didn't know the car or it's emergency process, miscommunicated critical information multiple times, and issued a diagnosis that was dead wrong. Everyone makes mistakes. How far do they have to blow it to admit they failed to serve me? You have better options. More

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Friendly greeting, good listening,respectful polite interested in fixing problems efficient at getting car back to owner interested in fixing problems efficient at getting car back to owner More

by CDUCKJR Verified Customer Verified Customer

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